Connecting remotely - RA & RDC

[Guest]

Hi all,

Am trying to enable Remote Assistance and Remote Desktop between work
computers, my own which is on the LAN and a remote one which is through a
private ADSL connection.

I can ping the systems fine which means communication in all forms is
possible in theory.

When i am logged onto a machine as the local admin i am able to use RA and
RDC but it's not infallible. Sometimes i have to use the pc name other times
i have to use the ip address. Yeah i know weird.

The remote pc was added to the domain before being setup at the location but
when i try to connnect from my pc which is also on the same domain, i can
sometimes use RA but not RDC at all. RA works sometimes with IP other times
with pc name.

On the remote pc if i go to local user's and groups the group for remote
access and remote desktop are showing as SID not the group names ie
Domain\Group. If i try to add another group/user i can only have the local
pc as a location not the domain.

Now with all that, is it a case of slow connection (64k i think) on ADSL or
some config issue. No firewalls in place but do have a proxy server on LAN
so am wondering could that be it?

 

[Robert L [MVP - Networking]]

If you can't access it using the name, this is name resolution issue. You should check the DNS or WINS settings. Since you have slow connection, I would use IP only.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Hi all,

Am trying to enable Remote Assistance and Remote Desktop between work
computers, my own which is on the LAN and a remote one which is through a
private ADSL connection.

I can ping the systems fine which means communication in all forms is
possible in theory.

When i am logged onto a machine as the local admin i am able to use RA and
RDC but it's not infallible. Sometimes i have to use the pc name other times
i have to use the ip address. Yeah i know weird.

The remote pc was added to the domain before being setup at the location but
when i try to connnect from my pc which is also on the same domain, i can
sometimes use RA but not RDC at all. RA works sometimes with IP other times
with pc name.

On the remote pc if i go to local user's and groups the group for remote
access and remote desktop are showing as SID not the group names ie
Domain\Group. If i try to add another group/user i can only have the local
pc as a location not the domain.

Now with all that, is it a case of slow connection (64k i think) on ADSL or
some config issue. No firewalls in place but do have a proxy server on LAN
so am wondering could that be it?

 

[Guest]

Would that also explain the group name change? Is there any way to improve
the domain name resolution other than getting a faster connection? That's
not likely to be done considering the amount of connections that would need
to be upgraded...

 

[Robert L [MVP - Networking]]

Then we need to troubleshoot the DNS settings. Any errors in you use nslookup command?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Would that also explain the group name change? Is there any way to improve
the domain name resolution other than getting a faster connection? That's
not likely to be done considering the amount of connections that would need
to be upgraded...

 

[Guest]

when i do an nslookup with the ip address i get:

Server: [server name with full domain name resolution
Address: [ip address of server]

*** [server] can't find [ip address]: Non-existent domain

however if i do it via pc name i get a full resolution or name and IP...

 

[Robert L [MVP - Networking]]

This search result may help,

NslookupNslookup.exe is a tool for testing and troubleshooting DNS servers. Example ... Can't find server name for address w.x.y.z: Non-existent domain ...
http://www.chicagotech.net/nslookup.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
when i do an nslookup with the ip address i get:

Server: [server name with full domain name resolution
Address: [ip address of server]

*** [server] can't find [ip address]: Non-existent domain

however if i do it via pc name i get a full resolution or name and IP...