Offer Remote Assistance not accepted because Remote Assistance notinstalled


C

churin

I get the following message after sending "Offer Remote Assistance" from
WLM:

<Recipient name> does not have Remote Assistance installed(or disabled)
and is not able to accept your invitation.

Note that RA is enabled at the RA recepient's PC. The the above is done
between the two PCs in the home network so I can trouble shoot both PCs
involed. The RA offer is submitted from Vista x86 machine and the RA
recipient PC is running XP x64.
Any trouble shooting suggestion is appreciated.
 
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R

Robert L. \(MS-MVP\)

The recipient receives this error messages because the recipient that you
are inviting does not have a version of Windows Messenger or MSN Messenger
that is capable of starting a Vista Remote Assistance session.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
 
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C

churin

Thanks for your response.
The version is 8.1(Build 8.1.0178.00). I wonder why the latest version
could be incapable of handling Remote Assistance. But that seems to be
the case because both "Request Remote Assistance" and "Offer Remote
Assistance" are not in the "Actions" list of the WLM running on XP x64
machine. Is WLM not compatible with XP x64?
 

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