Help Me With Remote Assistance

[Guest]

Hi,
I've just tried to test my RemoteAssistance by sending a request by e-mail
to my fellow coalegue and I've got a message "A program could not start.
Please try again". I' ve checked my firewall settings, and there is an
exception for the RA service. Also, I've tried to establish a RA session from
my coalegue's PC (using his account, ofcourse) and it seemed to work with no
problems. Please, keep in mind that both our PC are exact in a hardware
manner, as in OS manner too. They've been both set up exactly the same (using
a image install).Please advise me hoe to handle this problem.

Waiting for a prompt reply
Thanks

 

[Robert L \(MS-MVP\)]

Microsoft has a hotfix for this issue. This post may give you more details.

Remote assistance: A program could ...Am trying to use remote assistance but
every time I try I get the following message "A program could not start. Try
again" ...
www.chicagotech.net/netforums/viewtopic.php?t=890&sid=8147b29141d2d00c519fab1439058923


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com