remote asst - leads to ms web page.

[patti]

I received a remote assistance request as planned. The email had this link:

http://windows.microsoft.com/RemoteAssistance/RA.asp

this leads to a ms webpage that says:

Something didn’t work as planned
We’re not quite sure what happened....

I used to use RA no problems. It's been a while since i had to resort to
this for anyone. We both have all updates.

Any ideas on what is wrong. I am guessing the issue is emanating from the
requesting pc; how can i reinstall/repait that pc's Remote request actions?

thanks.

patti

 

[Sooner Al [MVP]]

Some non-MS email programs add a file extension name to the RA file name.
Outlook, Windows Mail and OE do not as far as I know. I would check for
that...

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

This posting is provided "AS IS" with no warranties, and confers no
rights...
The MS-MVP Program - http://mvp.support.microsoft.com

 

[patti]

Thanks, Al.

I figured out it was a googly gmail thing. Need to send invite as file.