On Tue, 17 May 2005 18:25:01 -0700, phileefan
Try following the instuctions below taken from Microsofts Inside Out
Manual. The way I have done this before is to get the client to
initiate the request and save the invitation to a file. Send an email
to the expert with this file attached and when received save to your
desktop.
Clicking on the file should initiate the session. Dont forget to get
the password.
Regards
Barry
"Quote"
Windows XP requires that a user request assistance before a Remote
Assistance connection is made. From the Help And Support Center home
page, click Invite A Friend To Connect To Your Computer With Remote
Assistance. (You can also reach this page from the Remote Assistance
shortcut on the All Programs menu.) Click InviteSomeone To Help You.
The Remote Assistance pane.
Method 1) E-mail. To send an invitation via e-mail, enter an e-mail
address or click the Address Book icon to select a name from the
Windows Address Book; then click Invite This Person. You can enter the
text you want to appear in the body of the message, , and then click
Continue to set an expiration time and password. Click the Send
Invitation button when you’ve filled in all the details.
Method 2) Save Invitation as a File (Advanced). This option is for use
when another connection type is impossible or impractical. As with the
e-mail option, you can define an expiration time and password. After
saving the file locally, you’re responsible for transferring it to the
remote assistant, typically by attaching it to an e-mail message or
saving it on a floppy disk or a shared network location.
Open the Help And Support Center and create a Remote Assistance
invitation, saving it as a file on your desktop or another convenient
location. This ticket file includes a pointer to your private IP
address; if you send this ticket to an expert who is not on the same
private network as you, it will fail because his computer will not be
able to find a route to your IP address.
Open Notepad or another text editor and edit the RCTICKET field,
adding the external IP address of the NAT device before the internal
IP address. For instance, if your NAT device uses an external IP
address of 24.100.255.255 and your private address is 192.168.1.105
and your machine name is Groucho, this field should read as follows
(the added information is 24.100.255.255:3389):
RCTICKET="65538,1,24.100.255.255:3389;
192.168.1.105:3389;groucho:3389,
encrypted connection info
Send the RA ticket file to the expert. When he or she double-clicks
this file, the information you added will allow it to work its way
over the Internet to your NAT device and then into your computer on
port 3389.
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