remote assistance trouble

[Guest]

A friend sent me a remote assistance invitation as an email attachment.
When I opened the invitation and attemted to connect to her computer I
recieved this error message "Remote Assistance connection could not be
established because the remote host name could not be resolved. Please try
again"

can you tell me what the problem would be?
P.S. I have a firewall but I turned it off and tryed again and got the
same error message

 

[Shenan Stanley]

A friend sent me a remote assistance invitation as an email
attachment. When I opened the invitation and attemted to connect to
her computer I recieved this error message "Remote Assistance
connection could not be established because the remote host name
could not be resolved. Please try again"

can you tell me what the problem would be?
P.S. I have a firewall but I turned it off and tryed again and got the
same error message

Are either of you behind routers?

 

[Kelly]

Q: How to fix the error "Remote Assistance connection could not be
established because the remote host name could not be resolved"?

A: When you receive an invitation from an Internet user whose computer is
behind a router or firewall, the IP sent to you is the private IP behind the
router or firewall. So that you can't access the computer. To fix this
issue, 1) edit the invitation IP address. 2) Use Windows Messenger to
establish the Remote Assistance session.



--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com