Remote assistance between XP and Vista machines

[Olumide]

Hello,

A friend needs me to help troubleshoot an application on his Windows
Vista machine. I have an XP machine, and both of happen to use routers
at home (he lives in a different city), and neither of us have unique
IP addresses, just local IP addresses and the address of our routers.
Connecting to each others machines is therefore a bit tricky. I'd
appreciate help in starting a remote assistance session with him.

Thanks,

- Olumide

 

[Sooner Al [MVP]]

Speaking quite frankly I highly suggest using TeamViewer as an alternative
to Remote Assistance [RA]. In my experience its much faster and easier to
use than RA. TeamViewer is free for personal use. Using their connection
servers you or your friend don't need to worry about opening ports on any
routers or firewalls your behind.

http://www.teamviewer.com/index.aspx

Good luck...

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[pcbutts1 [MS MVP]]

The RDP uses TCP port 3389. You need to open that port on the router
connected to the computer you are trying to access. Then use
www.whatismyip.com to get the IP address to use for the connection.

 

[Malke]

Speaking quite frankly I highly suggest using TeamViewer as an alternative
to Remote Assistance [RA]. In my experience its much faster and easier to
use than RA. TeamViewer is free for personal use. Using their connection
servers you or your friend don't need to worry about opening ports on any
routers or firewalls your behind.

http://www.teamviewer.com/index.aspx

I don't usually do "me too" postings, but I want to second that. TeamViewer
is really, really excellent. Of course if the OP wants it for business, it
is crazy expensive. But for personal use it is perfect.

Malke