registry error reported upon opening outlook.

[jackdlosgatos]

just re-installed OFFICE XP Small Business edition. All apps open. Outlook
opens but won't let me set up email account. I cannot open EMAIL ACCOUNT
SETTINGS under tools. I can't import either. Error says that there is
registry problem and must open outlook again or reinstall. I have
reinstalled and rebooted (just in case). to no avail.

 

[Brian Tillman [MVP-Outlook]]

just re-installed OFFICE XP Small Business edition. All apps open. Outlook
opens but won't let me set up email account. I cannot open EMAIL ACCOUNT
SETTINGS under tools. I can't import either. Error says that there is
registry problem and must open outlook again or reinstall. I have
reinstalled and rebooted (just in case). to no avail.

What version of Windows and what type of account?

 

[Leonid S. Knyshov // SBS Expert]

just re-installed OFFICE XP Small Business edition. All apps open. Outlook
opens but won't let me set up email account. I cannot open EMAIL ACCOUNT
SETTINGS under tools. I can't import either. Error says that there is
registry problem and must open outlook again or reinstall. I have
reinstalled and rebooted (just in case). to no avail.

That's Outlook 2002. Trying it on Vista or Windows 7 by chance? It's not
supported. There are tricks to make it work, but certain functionality
will fail to function due to DPAPI API no longer being supported as of
Windows Vista and above. Run a Bing (this is a Microsoft forum )
search for DPAPI for details and workarounds.
http://www.bing.com/search?q=dpapi+outlook+2002

Once them is to start the program as Administrator the first time.

Is this is not the case, then you need to specify your operating system
in your initial post next time.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you