The operation failed due to a registry or installation problem...

[corpengineer]

Hello there:
We have a machine that was reinstalled w/ XP Pro SP3 (parallel install, not
wiped). Install went okay, but after installing Office '03, Outlook opens w/
error 'The operation failed due to a registry or installation problem...'.
Also, when going to create a new email profile, we get error messages that it
can't access the registry, when we click on the buttons (add emaill account,
etc.) nothing happens. Don't want to wipe the machine completely, is there a
way to reinstall the mail profiles component, and/or all the mail components.
Tried add/remove, no luck.
Thanks.
-Jonathan

 

[TonyS]

Have you managed to get round this problem, you have described the problem I
have.

Thanks

Tony

 

[Ky]

I am having the same problem on 2 newly reinstalled Dell Laptops.

 

[The Illusionist]

You need to create a new profile: http://support.microsoft.com/kb/315048
http://www.howto-outlook.com/faq/newprofile.htm

~RR

 

[Cowboy12]

I tried to add a new profile using the link that you provided below but I get
an error message "There was an error accessing your system registry". To
start with, I needed to perform a 'Restore System' and reload the operating
system (XP) and Office 2003. I did this and everything works fine except for
Outlook. I reinstalled Office 2003 once again and still no luck. I get the
'registry or Installation problem' message when I go under "Tools" and try to
add a new email account. Any ideas?

 

[Brian Tillman [MVP - Outlook]]

I tried to add a new profile using the link that you provided below but I
get
an error message "There was an error accessing your system registry". To
start with, I needed to perform a 'Restore System' and reload the
operating
system (XP) and Office 2003. I did this and everything works fine except
for
Outlook. I reinstalled Office 2003 once again and still no luck. I get
the
'registry or Installation problem' message when I go under "Tools" and try
to
add a new email account. Any ideas?

Is this when trying to use the Mail applet in Control Panel to add the mail
profile?

 

[Milly Staples [MVP - Outlook]]

Have you tried using Detect and Repair? It is under the Help menu in any
Office program.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Cowboy12 asked:

| I tried to add a new profile using the link that you provided below
| but I get an error message "There was an error accessing your system
| registry". To start with, I needed to perform a 'Restore System' and
| reload the operating system (XP) and Office 2003. I did this and
| everything works fine except for Outlook. I reinstalled Office 2003
| once again and still no luck. I get the 'registry or Installation
| problem' message when I go under "Tools" and try to add a new email
| account. Any ideas?
|
| "The Illusionist" wrote:
|
|| You need to create a new profile:
|| http://support.microsoft.com/kb/315048
|| http://www.howto-outlook.com/faq/newprofile.htm
||
|| ~RR
||
|| "Ky" wrote:
||
||| I am having the same problem on 2 newly reinstalled Dell Laptops.
|||
||| "TonyS" wrote:
|||
|||| Have you managed to get round this problem, you have described the
|||| problem I have.
||||
|||| Thanks
||||
|||| Tony
||||
||||
|||| "corpengineer" wrote:
||||
||||| Hello there:
||||| We have a machine that was reinstalled w/ XP Pro SP3 (parallel
||||| install, not wiped). Install went okay, but after installing
||||| Office '03, Outlook opens w/ error 'The operation failed due to a
||||| registry or installation problem...'. Also, when going to create
||||| a new email profile, we get error messages that it can't access
||||| the registry, when we click on the buttons (add emaill account,
||||| etc.) nothing happens. Don't want to wipe the machine
||||| completely, is there a way to reinstall the mail profiles
||||| component, and/or all the mail components. Tried add/remove, no
||||| luck.
||||| Thanks.
||||| -Jonathan