Regarding the WinMail.exe problem and the ensuing MSOE.DLL issue

[Guest]

This is a follow up to a thread I created 03-20-2007 in which I was asking
for someone to please help stop the bloodletting which pertained to a long
frustrating battle with NIS, NSW that ended with me purchasing a new hp
pavillion a1710n.

I came here thinking I had found some sort of help center as I was and
still am trying to solve the Windows Mail problem that many here seem to be
experiencing.

Part of the error in question contains a message about Windows Mail being
unable to be initiated because it is interacting with another scanner or
antivirus application!? Huh?? (WinMail.exe is affected as is MSOE.DLL by this
so-called mysterious OTHER Scanner or antivirus application)

I purchased Windows Complete One Care to go with my brand new computer.
After a very long 6 week ordeal with NIS (the ONLY Firewall/ anti-virus I
have ever used on the computer I am presently on which was written off as
dead but OBVIOUSLY is working just fine and with Windows Total One Care
because I totally uninstalled every last bit o fNorton from it's Registry.)

Some interaction transpired here and some nice people basically told me to
uninstall Norton or McAfee/ whatever came with the NEW computer, activated or
not. Afterall, THE REASON I purchased the NEW computer was because I had had
enough of the Norton Ordeal and wanted totally away from it.

So today, ON A BRAND NEW HP PAVILLION A1710N, on which I have installed
Windows Total One Care, I set out to solve this mystery regarding this "other
scanner" that is affecting Windows Mail (WinMail.exe & MSOE.DLL).

On the new computer is an "hp advisor." Naturally, I have the firewall that
came with the computer OFF and in the lower right hand corner of this "hp
advisor" is a pc health center that also is OFF.

I was told, in NO uncertain terms, to uninstall Norton or McAfee, activated
or not and have since found the following!

Having spent ALL DAY in the Registry uninstalling every last piece of
Norton on the NEW COMPUTER, there just seemed to be more and more ...
Incredible amounts of Norton imbedded everywhere in the Registry. The BOTTOM
LINE IS THIS:

The "hp advisor" itself is none other than Norton Internet Security. THIS
IS THE OTHER SCANNER OR ANTIVIRUS PROGRAM THAT IS CONFLICTING WITH WINDOWS
TOTAL ONE CARE.

I am coming to the conclusion that after 12 hours of attempting to execute
a simple one line suggestion, to "Remove Norton or McAfee, whatever came with
the NEW computer, ACTIVATED OR NOT" and with the fact that EVEN AFTER RUNNING
the Norton Removal Tool and it NOT COMING OUT, that I have no choice but to
uninstall Windows Total One Care.

Obviously the Norton is so imbedded and hidden as the HP ADVISOR itself
that One Care and the advisor naturally conflict. I basically have 2
antivirus programs running which is causing the problem with MSOE.DLL. This
is why Microsoft does not have a solution to this problem for owners of NEW
Vista Units like my hp a1710n.

I have no choice but to uninstall One Care and run Norton as it is THE
myserious OTHER SCANNER cleverly disguised as the HP Advisor. Not only that
but I must return to the very Norton Program that I used for years on THIS
OLDER Computer now running One Care and purring like a kitten.

I sincerely hope this helps owners of the very same system I am using. It
would appear that your new week old or newer Vista units are running
antivirus scanners disguised as the hp advisor which is going to conflict
with any other antivirus program you purchase and install.

 

[Frenchy]

This is a follow up to a thread I created 03-20-2007 in which I was asking
for someone to please help stop the bloodletting which pertained to a long
frustrating battle with NIS, NSW that ended with me purchasing a new hp
pavillion a1710n.

I came here thinking I had found some sort of help center as I was and
still am trying to solve the Windows Mail problem that many here seem to
be
experiencing.

Part of the error in question contains a message about Windows Mail being
unable to be initiated because it is interacting with another scanner or
antivirus application!? Huh?? (WinMail.exe is affected as is MSOE.DLL by
this
so-called mysterious OTHER Scanner or antivirus application)

I purchased Windows Complete One Care to go with my brand new computer.
After a very long 6 week ordeal with NIS (the ONLY Firewall/ anti-virus I
have ever used on the computer I am presently on which was written off as
dead but OBVIOUSLY is working just fine and with Windows Total One Care
because I totally uninstalled every last bit o fNorton from it's
Registry.)

Some interaction transpired here and some nice people basically told me to
uninstall Norton or McAfee/ whatever came with the NEW computer, activated
or
not. Afterall, THE REASON I purchased the NEW computer was because I had
had
enough of the Norton Ordeal and wanted totally away from it.

So today, ON A BRAND NEW HP PAVILLION A1710N, on which I have installed
Windows Total One Care, I set out to solve this mystery regarding this
"other
scanner" that is affecting Windows Mail (WinMail.exe & MSOE.DLL).

On the new computer is an "hp advisor." Naturally, I have the firewall
that
came with the computer OFF and in the lower right hand corner of this "hp
advisor" is a pc health center that also is OFF.

I was told, in NO uncertain terms, to uninstall Norton or McAfee,
activated
or not and have since found the following!

Having spent ALL DAY in the Registry uninstalling every last piece of
Norton on the NEW COMPUTER, there just seemed to be more and more ...
Incredible amounts of Norton imbedded everywhere in the Registry. The
BOTTOM
LINE IS THIS:

The "hp advisor" itself is none other than Norton Internet Security. THIS
IS THE OTHER SCANNER OR ANTIVIRUS PROGRAM THAT IS CONFLICTING WITH
WINDOWS
TOTAL ONE CARE.

I am coming to the conclusion that after 12 hours of attempting to
execute
a simple one line suggestion, to "Remove Norton or McAfee, whatever came
with
the NEW computer, ACTIVATED OR NOT" and with the fact that EVEN AFTER
RUNNING
the Norton Removal Tool and it NOT COMING OUT, that I have no choice but
to
uninstall Windows Total One Care.

Obviously the Norton is so imbedded and hidden as the HP ADVISOR itself
that One Care and the advisor naturally conflict. I basically have 2
antivirus programs running which is causing the problem with MSOE.DLL.
This
is why Microsoft does not have a solution to this problem for owners of
NEW
Vista Units like my hp a1710n.

I have no choice but to uninstall One Care and run Norton as it is THE
myserious OTHER SCANNER cleverly disguised as the HP Advisor. Not only
that
but I must return to the very Norton Program that I used for years on THIS
OLDER Computer now running One Care and purring like a kitten.

I sincerely hope this helps owners of the very same system I am using. It
would appear that your new week old or newer Vista units are running
antivirus scanners disguised as the hp advisor which is going to conflict
with any other antivirus program you purchase and install.

Go to the Symantec web site and type in the search bar "Uninstall Norton".

Google it as well, there are about a zillion hits.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

So much so, Symantec had to provide a special tool to REALLY get rid of
everything. So many people are stuck like you.

If you are behind a Router/ADSL Modem, consider just using Windows Defender
and Windows Firewall. They seem to be doing a good job

Frenchy

 

[Richard Urban]

Well, if the HP Advisor is none other than Norton Internet Security,
uninstall HP Advisor also. That will get rid of the last remnant of Norton.

I go nuts cleaning brand new computers for people. I have spent 3-4 hours
cleaning a new HP/Compaq/eMachine etc. My customers are willing to pay me
for 3-4 hours of my time to have a healthy computer. I also image the
computer when done so that it can be recovered to the state ***I*** left it
in when I returned it to them. This way they don't have to start all over. I
also do much more in the 3-4 hours in configuration changes etc.

When I give it back to the customer, it IS clean. It can be done - though
sometimes it gets most frustrating.

--


Regards,

Richard Urban MVP
Microsoft Windows Shell/User

 

[Guest]

Thanks for the input. I believe I have gotten to the bottom of this fiasco. I
would need the NRT and to also remove the hp advisor, the pc doctor and the
Diagnostic tool that looks exactly like the NSW button complete with the
unique looking N except that the button is White instead of Yellow and the N
being Red instead of Black.

 

[Guest]

I suppose after that it will be removing PC doctor and the PC Diagnostics
whose button and logo look EXACTLY like Norton Systems Works except the
button is White instead of Yellow and the very distinguishable letter on it
being Red instead of Black. This removal thus far has been one of epic
proportion, one that NO paying customer should be made to endure.
--
Really Ticked Off

Well, if the HP Advisor is none other than Norton Internet Security,
uninstall HP Advisor also. That will get rid of the last remnant of Norton.

I go nuts cleaning brand new computers for people. I have spent 3-4 hours
cleaning a new HP/Compaq/eMachine etc. My customers are willing to pay me
for 3-4 hours of my time to have a healthy computer. I also image the
computer when done so that it can be recovered to the state ***I*** left it
in when I returned it to them. This way they don't have to start all over. I
also do much more in the 3-4 hours in configuration changes etc.

When I give it back to the customer, it IS clean. It can be done - though
sometimes it gets most frustrating.

--


Regards,

Richard Urban MVP
Microsoft Windows Shell/User