Recipients not getting attachments

[John R]

I have the following issue: For some reason when I send out emails from one
particular computer in our office the recipients do not get the attachments.
They do receive the email but no PDF or any else.

Some details:

Office 2007 SBE SP1 with Outlook 2007 SP1 and Business Contact Manager
Small Business Server 2003 R2 with Exchange SP2
Symantec Mail Security for Microsoft Exchange Server v 5 (most recent
version 5)

I have tried several settings but to no avail. The problem seems to be
related to recipients who who Mozilla, Outlook Express and other email
clients.

Thank you,

 

[Brian Tillman [MVP - Outlook]]

I have the following issue: For some reason when I send out emails from
one
particular computer in our office the recipients do not get the
attachments.
They do receive the email but no PDF or any else.

This indicates you're sending your messages in Rich Text format, which only
other Outlook users can read. Switch to HTML or Plain Text.

 

[John R]

I did verify the settings. The user has email set to HTML and never changed
it. I set it to PLAIN TXT to see if this works.

 

[Brian Tillman [MVP - Outlook]]

I did verify the settings. The user has email set to HTML and never
changed
it. I set it to PLAIN TXT to see if this works.

There's an attribute of each Contact record that can override that. How
about Tools>Options>Mail Format>Internet Format?

 

[John R]

Brian:

Thank you. I will check with the client tomorrow and let you know,

John