Reboot from a BugCheck

[Jay Erdman]

Computer using Windows 2000 reboots without warning.
Event log shows Event ID 1001. Source: Save Dump
Gives following message:

The computer has rebooted from a budcheck. The bugcheck
was: 0x0000000a (0xfffffffc, 0x00000001,0x80464b66).
Microsoft Windows 2000 [v15.2195]. A dump was save in
C:\WINNT\Minidump\Mini110403-03.dmp.

Does anyone know how to fix this problem? Thanks.

 

[Jeff Patterson [MSFT]]

Jay,

In order to determine the root cause of the Stop 0xA, you will need to use a
debugger to analyze the dump file.

You can download our "Debugging Tools for Windows" package from the
following web site:
http://www.microsoft.com/whdc/ddk/debugging/default.mspx

After you install the debugger (Windbg), you will need to configure the
symbol server location:
http://www.microsoft.com/whdc/ddk/debugging/symbols.mspx

For more information on how to troubleshoot Stop 0xAs, please refer to the
following article:

165863 Troubleshooting "Stop 0x0A" Messages in Windows 2000 and Windows NT
http://support.microsoft.com/?id=165863

Jeff Patterson
Microsoft Support

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