Re-Post - Unable to collect Updates

[Keith Archer]

Apologies for the re-post to the top of the list, but I'm
not getting anywhere with my problem of being unable to
download the updates for MSAS.

Latest definitions 5683 update is available, but still
unable to pick it up.

BILL - There are no reports of any denied access or
connection failures coming from the firewall. As a test I
installed Zone Alarm Pro on a system and watched what it
did as I updated - the only thing that happened is that
GianAntiSpywareMain.exe requested outgoing access to port
80 to www.giantcompany.com (216.32.240.26). No other
program attempted access to anything else.

I've run out of ideas and suggestions. Except one - I'll
take a laptop off the network and will attempt a direct
connection to the internet via modem dial up and see if
that picks up the update. I'll leave this open for a few
minutes while I run off and try it......

...... Yep - it works OK if I dial up rather than connect
to the internet via the company LAN.

This is definately a problem with accessing the update
site through a firewall. I'll top post the question again.

Anyone else have any idea why I cannot collect automatic
or manual updates for the product through a corporate
network and firewall system - all port 80 and 443 (HTTP
and HTTPS) traffic is fully allowed in.

Thanks in advance,

Keith

 

[Steve Dodson [MSFT]]

I would have to say that something in the internal LAN is blocking the
transfer. You stated that when you go off the company LAN that it works. As
far as basic firewalls go, all that is needed is 80 and 443. It is possible
that your company firewall is inspecting the packets and rejecting them due
to a firewall rule. I would work with your corporate network people to see
if they are doing that. To copy from another post...


Customers with software firewalls need to grant access to the programs
below in order to keep Microsoft AntiSpyware up to date as well as upload
unknown threats to the spynet community.
GiantAntiSpywareMain.exe
gcasDtServ.exe
MicrosoftAntiSpywareUpdater.exe
gcasServAlert.exe
Customers with hardware firewalls only need to verify ports 80 and 443 are
open


-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

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