Rob603 said:
I have a Sony VAIO laptop with windows XP. The DVD drive (qsi DVD-ROM
sdr-081) will not start up. The device manager status window states
that windows cannot start this hardware device because its
configuration information (in the registry) is incomplete or damaged
(code 19). Click troubleshoot to start the troubleshooter to start
the troubleshooter for this device. The only suggestion the
troubleshooter suggests is to uninstall and reinstall the device,
which gets me nowhere. In the system Information under problem
devices, it says there was a failure using the vxd loader I've tried
numerous shareware programs that claim to repair the registry
automatically but absolutely none of them worked. what other options
do I have?
Try this:
1) Log on with Administrative Privileges
2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.
3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.
4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.
5) Restart your computer.
Or try this:
http://www.dougknox.com/
Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =)
