How can I reinstall my mouse by keyboard?

[Barry_M]

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

 

[Paul]

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

There is a DEVCON script here, for tearing down the USB stack.

http://www.robvanderwoude.com/devcon.php

RenewUSB.bat Remove all USB devices and then rescan for new ones

But I can't tell from your description, whether you have enough control over the
machine right now, to do anything to it.

Another option, might be to attempt the usage of a Restore Point from
System Restore, from Safe Mode. Perhaps that will put things right.
System Restore keeps copies of the registry, so you might go backward
in time 24 hours, and see if it works any better.

http://bertk.mvps.org/html/safemode.html

"System Restore can be run the same as in normal mode. The only difference
is an UNDO restore point will not be automatically created."

I know what your situation feels like, because when I installed my new motherboard
(without a complete set of PS/2 interfaces), I was stuck for the first few minutes
with no working input either. Fortunately, the built-in WinXP drivers rescued
me, before I pitched the box out the window

HTH,
Paul

 

[Etaoin Shrdlu]

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.

 

[Bob I]

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse

It's the context menu key found between the Right hand CTRL and Windows
keys.

 

[Barry_M]

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

There is a DEVCON script here, for tearing down the USB stack.

http://www.robvanderwoude.com/devcon.php

RenewUSB.bat Remove all USB devices and then rescan for new ones

But I can't tell from your description, whether you have enough control over the
machine right now, to do anything to it.

Another option, might be to attempt the usage of a Restore Point from
System Restore, from Safe Mode. Perhaps that will put things right.
System Restore keeps copies of the registry, so you might go backward
in time 24 hours, and see if it works any better.

http://bertk.mvps.org/html/safemode.html

"System Restore can be run the same as in normal mode. The only difference
is an UNDO restore point will not be automatically created."

I know what your situation feels like, because when I installed my new motherboard
(without a complete set of PS/2 interfaces), I was stuck for the first few minutes
with no working input either. Fortunately, the built-in WinXP drivers rescued
me, before I pitched the box out the window

HTH,
Paul
.

Thanks for your reply, Paul.
System Restore has invariably failed without explanation on my computer
since I first started using Windows XP Pro., despite numerous OS
reinstallations and several system hardware changes during that period. I
have given up on it.
Since my posting I found that I am able to uninstall the mouse through
Device Manager, so I do not need DevCon.exe to do that. However, my problem
is not solved because when I uninstall the mouse, restart my computer and
check Device Manager, I find that it shows up again and Device Status gives
the same message.

 

[Barry_M]

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.
.

Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

 

[Bob I]

:

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.
.

Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

 

[Bob I]

:

On 4/18/2010 8:18 PM, Barry_M wrote:

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager ->
PS/2
Compatible Mouse Properties -> General [tab] -> Device Status
says, "Windows
cannot start this hardware device because its configuration
information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To
do this
I must right-click the device in Device Manager and then click
Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click
anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to
uninstall and
reinstall my mouse?


You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use
the cursor (arrow) keys to move up and down; use the "+" key to
expand a category, and use the Enter key to open things--for example,
when you're located on your device in Device Manager, hit Enter and
the dialog for it will come up.
.

Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows
keyboard shortcuts overview", and I am getting used to navigating
windows without a mouse, but it is still a slow and arduous
proooocess, and there are still many things that apparently cannot be
done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

Whoops, wrong, don't need them there either.

 

[Barry_M]

:

On 4/18/2010 8:18 PM, Barry_M wrote:

Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.
.

Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.

Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could gradually
learn to do many other things by keyboard if I spent enough time researching
the topic, but this is really a side issue. My primary aim is to get my mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for and are
there any areas that I should leave alone?

 

[Bob I]

:

Barry_M wrote:

:



On 4/18/2010 8:18 PM, Barry_M wrote:


Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.

Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could gradually
learn to do many other things by keyboard if I spent enough time researching
the topic, but this is really a side issue. My primary aim is to get my mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

 

[Barry_M]

:

Barry_M wrote:


:



On 4/18/2010 8:18 PM, Barry_M wrote:


Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.

Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could gradually
learn to do many other things by keyboard if I spent enough time researching
the topic, but this is really a side issue. My primary aim is to get my mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

.

There are three drivers:
C:\WINDOWS\System32\DRIVERS\i8042prt.sys
C:\WINDOWS\System32\drivers\klmouflt.sys
C:\WINDOWS\System32\DRIVERS\mouclass.sys
I do not know whether these are the correct drivers for the mouse.

 

[T Shadow]

:



Barry_M wrote:


:



On 4/18/2010 8:18 PM, Barry_M wrote:


Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager ->
PS/2
Compatible Mouse Properties -> General [tab] -> Device Status
says, "Windows
cannot start this hardware device because its configuration
information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To
do this
I must right-click the device in Device Manager and then click
Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click
anything without
a functioning mouse (someone needs to rethink these instructions
more
clearly).
Can someone please help me to complete the required process to
uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use
the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when
you're
located on your device in Device Manager, hit Enter and the dialog
for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows
keyboard
shortcuts overview", and I am getting used to navigating windows
without a
mouse, but it is still a slow and arduous proooocess, and there are
still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.


Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could
gradually
learn to do many other things by keyboard if I spent enough time
researching
the topic, but this is really a side issue. My primary aim is to get my
mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of
doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for
and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

.

There are three drivers:
C:\WINDOWS\System32\DRIVERS\i8042prt.sys
C:\WINDOWS\System32\drivers\klmouflt.sys
C:\WINDOWS\System32\DRIVERS\mouclass.sys
I do not know whether these are the correct drivers for the mouse.

I'd uninstall the mouse then install msmouse.inf from:
C:\windows\inf

Also I have mouse.drv in C:\WINDOWS\System32\DRIVERS\.

The inf should rewrite your registry keys but you may need to get mouse.drv
from your CD if you don't have it. HTH

 

[Bob I]

:

:



Barry_M wrote:



:




On 4/18/2010 8:18 PM, Barry_M wrote:



Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.


Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could gradually
learn to do many other things by keyboard if I spent enough time researching
the topic, but this is really a side issue. My primary aim is to get my mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

.

There are three drivers:
C:\WINDOWS\System32\DRIVERS\i8042prt.sys
C:\WINDOWS\System32\drivers\klmouflt.sys
C:\WINDOWS\System32\DRIVERS\mouclass.sys
I do not know whether these are the correct drivers for the mouse.

Since "My mouse stopped working for no apparent reason.", perhaps you
allowed some "hardware driver update" to be installed automatically? Try
looking in Device Manager at the mouse Properties, Driver, and select
"Roll Back Driver".

 

[Barry_M]

Barry_M wrote:

:



Barry_M wrote:


:



On 4/18/2010 8:18 PM, Barry_M wrote:


Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager ->
PS/2
Compatible Mouse Properties -> General [tab] -> Device Status
says, "Windows
cannot start this hardware device because its configuration
information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To
do this
I must right-click the device in Device Manager and then click
Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click
anything without
a functioning mouse (someone needs to rethink these instructions
more
clearly).
Can someone please help me to complete the required process to
uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use
the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when
you're
located on your device in Device Manager, hit Enter and the dialog
for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows
keyboard
shortcuts overview", and I am getting used to navigating windows
without a
mouse, but it is still a slow and arduous proooocess, and there are
still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.


Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could
gradually
learn to do many other things by keyboard if I spent enough time
researching
the topic, but this is really a side issue. My primary aim is to get my
mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of
doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for
and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

.

There are three drivers:
C:\WINDOWS\System32\DRIVERS\i8042prt.sys
C:\WINDOWS\System32\drivers\klmouflt.sys
C:\WINDOWS\System32\DRIVERS\mouclass.sys
I do not know whether these are the correct drivers for the mouse.

I'd uninstall the mouse then install msmouse.inf from:
C:\windows\inf

Also I have mouse.drv in C:\WINDOWS\System32\DRIVERS\.

The inf should rewrite your registry keys but you may need to get mouse.drv
from your CD if you don't have it. HTH


.

 

[Barry_M]

Barry_M wrote:

:



Barry_M wrote:


:



On 4/18/2010 8:18 PM, Barry_M wrote:


Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager ->
PS/2
Compatible Mouse Properties -> General [tab] -> Device Status
says, "Windows
cannot start this hardware device because its configuration
information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To
do this
I must right-click the device in Device Manager and then click
Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click
anything without
a functioning mouse (someone needs to rethink these instructions
more
clearly).
Can someone please help me to complete the required process to
uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use
the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when
you're
located on your device in Device Manager, hit Enter and the dialog
for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows
keyboard
shortcuts overview", and I am getting used to navigating windows
without a
mouse, but it is still a slow and arduous proooocess, and there are
still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.


Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could
gradually
learn to do many other things by keyboard if I spent enough time
researching
the topic, but this is really a side issue. My primary aim is to get my
mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of
doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for
and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

.

There are three drivers:
C:\WINDOWS\System32\DRIVERS\i8042prt.sys
C:\WINDOWS\System32\drivers\klmouflt.sys
C:\WINDOWS\System32\DRIVERS\mouclass.sys
I do not know whether these are the correct drivers for the mouse.

I'd uninstall the mouse then install msmouse.inf from:
C:\windows\inf

Also I have mouse.drv in C:\WINDOWS\System32\DRIVERS\.

The inf should rewrite your registry keys but you may need to get mouse.drv
from your CD if you don't have it. HTH


.

Are you running Windows XP Pro. SP3? I do not have mouse.drv in
C:\WINDOWS\System32\DRIVERS\

 

[Barry_M]

:

Barry_M wrote:

:



Barry_M wrote:



:




On 4/18/2010 8:18 PM, Barry_M wrote:



Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.


Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could gradually
learn to do many other things by keyboard if I spent enough time researching
the topic, but this is really a side issue. My primary aim is to get my mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

.

There are three drivers:
C:\WINDOWS\System32\DRIVERS\i8042prt.sys
C:\WINDOWS\System32\drivers\klmouflt.sys
C:\WINDOWS\System32\DRIVERS\mouclass.sys
I do not know whether these are the correct drivers for the mouse.

Since "My mouse stopped working for no apparent reason.", perhaps you
allowed some "hardware driver update" to be installed automatically? Try
looking in Device Manager at the mouse Properties, Driver, and select
"Roll Back Driver".

.

I selected "Roll Back Driver" and received the following message:

 

[Bob I]

:

:



Barry_M wrote:


:




Barry_M wrote:




:





On 4/18/2010 8:18 PM, Barry_M wrote:




Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device Manager -> PS/2
Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
cannot start this hardware device because its configuration information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device." To do this
I must right-click the device in Device Manager and then click Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click anything without
a functioning mouse (someone needs to rethink these instructions more
clearly).
Can someone please help me to complete the required process to uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item; use the
cursor (arrow) keys to move up and down; use the "+" key to expand a
category, and use the Enter key to open things--for example, when you're
located on your device in Device Manager, hit Enter and the dialog for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

.


Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could gradually
learn to do many other things by keyboard if I spent enough time researching
the topic, but this is really a side issue. My primary aim is to get my mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

.


There are three drivers:
C:\WINDOWS\System32\DRIVERS\i8042prt.sys
C:\WINDOWS\System32\drivers\klmouflt.sys
C:\WINDOWS\System32\DRIVERS\mouclass.sys
I do not know whether these are the correct drivers for the mouse.

Since "My mouse stopped working for no apparent reason.", perhaps you
allowed some "hardware driver update" to be installed automatically? Try
looking in Device Manager at the mouse Properties, Driver, and select
"Roll Back Driver".

.

I selected "Roll Back Driver" and received the following message:
---------------------------
No driver files have been backed up for this device.

If you are having problems with this device you should view the
Troubleshooter information. Would you like to launch the Troubleshooter?

In Device Manager, under View, Select Show Hidden Devices, does a second
mouse show up? If so remove both. And then scan for hardware.

 

[T Shadow]

:



Barry_M wrote:

:



Barry_M wrote:


:



On 4/18/2010 8:18 PM, Barry_M wrote:


Windows XP Pro. SP3
My mouse stopped working for no apparent reason. Device
Manager ->
PS/2
Compatible Mouse Properties -> General [tab] -> Device Status
says, "Windows
cannot start this hardware device because its configuration
information in
the registry is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."
Troubleshooter says, "Uninstall and then reinstall your device."
To
do this
I must right-click the device in Device Manager and then click
Uninstall ->
Confirm Device Removal -> OK. However, I cannot right-click
anything without
a functioning mouse (someone needs to rethink these instructions
more
clearly).
Can someone please help me to complete the required process to
uninstall and
reinstall my mouse?

You can navigate most windows (including Device Manager) using the
keyboard. In general, use the Tab key to move from item to item;
use
the
cursor (arrow) keys to move up and down; use the "+" key to expand
a
category, and use the Enter key to open things--for example, when
you're
located on your device in Device Manager, hit Enter and the dialog
for
it will come up.
.


Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows
keyboard
shortcuts overview", and I am getting used to navigating windows
without a
mouse, but it is still a slow and arduous proooocess, and there are
still
many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the
Notification
area Icon.

.


Thanks Bob; I have learned through the Internet that I can indeed
gain
access to the notification area by Windows + B. No doubt I could
gradually
learn to do many other things by keyboard if I spent enough time
researching
the topic, but this is really a side issue. My primary aim is to get
my
mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think
of
doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search
for
and are
there any areas that I should leave alone?

The first question that comes to mind is do you have the correct
driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try
removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

.

There are three drivers:
C:\WINDOWS\System32\DRIVERS\i8042prt.sys
C:\WINDOWS\System32\drivers\klmouflt.sys
C:\WINDOWS\System32\DRIVERS\mouclass.sys
I do not know whether these are the correct drivers for the mouse.

I'd uninstall the mouse then install msmouse.inf from:
C:\windows\inf

Also I have mouse.drv in C:\WINDOWS\System32\DRIVERS\.

The inf should rewrite your registry keys but you may need to get
mouse.drv
from your CD if you don't have it. HTH


.

Are you running Windows XP Pro. SP3? I do not have mouse.drv in
C:\WINDOWS\System32\DRIVERS\

I'm using Home but the mouse drivers are the same.

 

[Paul]

Are you running Windows XP Pro. SP3? I do not have mouse.drv in
C:\WINDOWS\System32\DRIVERS\

On my machine here with WinXP SP3, the USB mouse is installed with:

mouclass.sys
mouhid.sys

and my mouse entry says "HID-compliant mouse". I have a Logitech that supports
both PS/2 and USB protocols, and right now it is installed in a USB jack.
No Logitech software is installed, and the drivers are whatever was provided
by Windows.

Sometimes, input devices can be disabled by removing an UpperFilter
or LowerFilter entry for the device by mistake. That typically happens
when a person is trying to get their CD/DVD drive working, they're
searching in the registry for UpperFilter or LowerFilter entries, and
they erase an input device one by mistake. I'm not sure exactly
how that gets put back.

For example, I can see one here. As far as I know, filters are used
as "shims" in a protocol stack, when software wants to intercept something
between layers of the stack. I have no idea, how you tell whether you're
looking at exactly the right one or not. "Mouclass" is suggestive, but
for all I know, it could be from one of my previous mice.

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}

UpperFilters Mouclass

HTH,
Paul