Product id for support

[lynn]

I bought a xp home edition upgrade today and i'm getting
error messages when i try to install it. I tried to
contact support but it says i need a product id number. I
tried entering the product key but it won't take it, i
also tried entering the numbers on the box but they don't
work either. Can someone tell me what i'm doing wrong.
Thanks

 

[Guest]

Any one can contact support, 800 936 4900,you have 2 free instance
support calls to microsoft.....

 

[pheelix]

The product id is not the same as the 25-character product
key on the retail box.

You can find the product id in the registry.
Start regedit, go to
hkey_local_machin/software/microsoft/windowsnt/currentversi
on. The ProductID will be listed in the right frame. Use
it to get to tech support. If you have a Dell, IBM,
Gateway, eMachine or any other OEM computer, MS Support
will direct you to contact the manufacturer of your
computer for support.

 

[Jerry]

If he can't install the software then there will not be any PID created to
check on.