problems with Outlook/MAPI address book when sending


J

JTW

I am having an odd problem that i haven't been able to find any information on.

I am trying to configure outlook 2007 to work with a novell groupwise server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the MAPI
address book (on the corporate groupwise server). when doing this, the name
is imported into the TO field, but not the email adress. e.g. "John smith"
will appear instead of "(e-mail address removed)". (you CAN double click on the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email address
in messages when the contact orginated from the MAPI address book (Novell
groupwise server)? is there a work around?
 
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J

JTW

no documentation found on this.

i should add to the description of this problem...

when replying to a message received through the MAPI account, the same
problem occurs

Russ Valentine said:
AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area much.
--
Russ Valentine
[MVP-Outlook]
JTW said:
I am having an odd problem that i haven't been able to find any information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book (Novell
groupwise server)? is there a work around?
 
J

JTW

also...what is still baffling me is that regardless of how it may or may not
resolve the address through the MAPI address book...when the contact is added
to the OUTLOOK ADDRESS BOOK......with all the appropriate data in the right
places....and then the contact is added to teh message from the OUTLOOK
address book....it still doesn't resolve it appropriately.

????

seems weird to me....

i guess it is equally odd....that it can't resolve a "reply-to" address
directly from a message when replying (if it came through the MAPI server)

JTW said:
no documentation found on this.

i should add to the description of this problem...

when replying to a message received through the MAPI account, the same
problem occurs

Russ Valentine said:
AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area much.
--
Russ Valentine
[MVP-Outlook]
JTW said:
I am having an odd problem that i haven't been able to find any information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book (Novell
groupwise server)? is there a work around?
 
B

Brian Tillman [MVP - Outlook]

also...what is still baffling me is that regardless of how it may or may
not
resolve the address through the MAPI address book...when the contact is
added
to the OUTLOOK ADDRESS BOOK......with all the appropriate data in the
right
places....

You can't add a contact to the Outlook Address Book. You must add it to a
Contacts folder.
 
J

JTW

you are correct. i mis-spoke

i added it to the outlook /CONTACTS (which is set up as one of the available
address books)
 
P

PWLucido

Russ, I think the follow-up question is: then why does OL allow JTW to add
the name to the To line? Why does it not error out with an "I only support
autoresolution with Exchange or a local address book"? Or, why does it not
suck the email address from the contact and put it into the To line.
As he states, it understands the information in the contact, as he can click
on the displayed name in the To line and see contact information.
Thanks,
Paul

Russ Valentine said:
AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area much.
--
Russ Valentine
[MVP-Outlook]
JTW said:
I am having an odd problem that i haven't been able to find any information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book (Novell
groupwise server)? is there a work around?
 
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P

PWLucido

JTW has a good question here. What is it about this contact that OL doesn't
like? How is it possible for a contact to appear entirely correct, and yet
not work? What is OL doing in the background, or what information is it
looking for that it isn't telling us about, with contacts?
This is a confusing issue I too have run into with OL. It would be nice to
get a more helpful response.
Thanks,
Paul
 
R

Russ Valentine [MVP-Outlook]

I don't understand your question. JTW stated problems with the following:
"i attempt to add a name from the MAPI address book (on the corporate
groupwise server)"
That does not surprise me in the least. Outlook can only use autoresolution
to pull from a Contacts Folder when its MAPI transport is the one and only
one in the profile. Otherwise, all bets are off.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
Russ, I think the follow-up question is: then why does OL allow JTW to add
the name to the To line? Why does it not error out with an "I only support
autoresolution with Exchange or a local address book"? Or, why does it not
suck the email address from the contact and put it into the To line.
As he states, it understands the information in the contact, as he can
click
on the displayed name in the To line and see contact information.
Thanks,
Paul

Russ Valentine said:
AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area
much.
--
Russ Valentine
[MVP-Outlook]
JTW said:
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the
MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click
on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 
P

PWLucido

I think we are consusing each other. I will attempt to understand you.

You are saying that Outlook will use autoresolution when MAPI is the only
transport. Thus, his issue is using POP and MAPI in the same profile.

Is this correct?
Thanks,
Paul

Russ Valentine said:
I don't understand your question. JTW stated problems with the following:
"i attempt to add a name from the MAPI address book (on the corporate
groupwise server)"
That does not surprise me in the least. Outlook can only use autoresolution
to pull from a Contacts Folder when its MAPI transport is the one and only
one in the profile. Otherwise, all bets are off.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
Russ, I think the follow-up question is: then why does OL allow JTW to add
the name to the To line? Why does it not error out with an "I only support
autoresolution with Exchange or a local address book"? Or, why does it not
suck the email address from the contact and put it into the To line.
As he states, it understands the information in the contact, as he can
click
on the displayed name in the To line and see contact information.
Thanks,
Paul

Russ Valentine said:
AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area
much.
--
Russ Valentine
[MVP-Outlook]
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the
MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click
on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 
P

PWLucido

Russ,
What you state here is that Outlook autoresolution only works with Exchange
and local data files. Thus, MAPI to Groupwise just won't work. Correct?

Russ Valentine said:
AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area much.
--
Russ Valentine
[MVP-Outlook]
JTW said:
I am having an odd problem that i haven't been able to find any information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book (Novell
groupwise server)? is there a work around?
 
R

Russ Valentine [MVP-Outlook]

No. I'm saying that I suspect that autoresolution will work only when
Outlook's MAPI transport is the _only_ one in the profile. I know it won't
work with Corel and assume it will have problems with Groupwise.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
I think we are consusing each other. I will attempt to understand you.

You are saying that Outlook will use autoresolution when MAPI is the only
transport. Thus, his issue is using POP and MAPI in the same profile.

Is this correct?
Thanks,
Paul

Russ Valentine said:
I don't understand your question. JTW stated problems with the following:
"i attempt to add a name from the MAPI address book (on the corporate
groupwise server)"
That does not surprise me in the least. Outlook can only use
autoresolution
to pull from a Contacts Folder when its MAPI transport is the one and
only
one in the profile. Otherwise, all bets are off.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
Russ, I think the follow-up question is: then why does OL allow JTW to
add
the name to the To line? Why does it not error out with an "I only
support
autoresolution with Exchange or a local address book"? Or, why does it
not
suck the email address from the contact and put it into the To line.
As he states, it understands the information in the contact, as he can
click
on the displayed name in the To line and see contact information.
Thanks,
Paul

:

AFAIK, Outlook supports autoresolution against Exchange Server and
local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area
much.
--
Russ Valentine
[MVP-Outlook]
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell
groupwise
server
at work. I have set it up with a MAPI account for groupwise and a
pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from
the
MAPI
address book (on the corporate groupwise server). when doing this,
the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double
click
on
the
name and view all the contact properties) this of course is
normal...as
outlook normally would resolve "john smith" into the email adress
when
sending. this is where the breakdown is happening. apparently...it
is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address,
phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts
from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of
the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding
that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 
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R

Russ Valentine [MVP-Outlook]

That's my assumption because I know of other MAPI transports on which it
chokes. That's why I was asking JTW if he had any documentation that would
lead him to expect it to work with Groupwise.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
Russ,
What you state here is that Outlook autoresolution only works with
Exchange
and local data files. Thus, MAPI to Groupwise just won't work. Correct?

Russ Valentine said:
AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area
much.
--
Russ Valentine
[MVP-Outlook]
JTW said:
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the
MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click
on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 
P

PWLucido

Ok, I'm beginning to understand. So if autoresolution does not work in these
instances, is it best to turn it off (Advanced email options uncheck
Automatice name checking)?
Thanks again,
Paul

Russ Valentine said:
No. I'm saying that I suspect that autoresolution will work only when
Outlook's MAPI transport is the _only_ one in the profile. I know it won't
work with Corel and assume it will have problems with Groupwise.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
I think we are consusing each other. I will attempt to understand you.

You are saying that Outlook will use autoresolution when MAPI is the only
transport. Thus, his issue is using POP and MAPI in the same profile.

Is this correct?
Thanks,
Paul

Russ Valentine said:
I don't understand your question. JTW stated problems with the following:
"i attempt to add a name from the MAPI address book (on the corporate
groupwise server)"
That does not surprise me in the least. Outlook can only use
autoresolution
to pull from a Contacts Folder when its MAPI transport is the one and
only
one in the profile. Otherwise, all bets are off.
--
Russ Valentine
[MVP-Outlook]
Russ, I think the follow-up question is: then why does OL allow JTW to
add
the name to the To line? Why does it not error out with an "I only
support
autoresolution with Exchange or a local address book"? Or, why does it
not
suck the email address from the contact and put it into the To line.
As he states, it understands the information in the contact, as he can
click
on the displayed name in the To line and see contact information.
Thanks,
Paul

:

AFAIK, Outlook supports autoresolution against Exchange Server and
local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area
much.
--
Russ Valentine
[MVP-Outlook]
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell
groupwise
server
at work. I have set it up with a MAPI account for groupwise and a
pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from
the
MAPI
address book (on the corporate groupwise server). when doing this,
the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double
click
on
the
name and view all the contact properties) this of course is
normal...as
outlook normally would resolve "john smith" into the email adress
when
sending. this is where the breakdown is happening. apparently...it
is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address,
phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts
from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of
the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding
that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 
R

Russ Valentine [MVP-Outlook]

That would depend on your needs. The nice thing is that autocompletion has
largely supplanted autoresolution for many users and will still work fine in
such a profile since it does not rely on MAPI.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
Ok, I'm beginning to understand. So if autoresolution does not work in
these
instances, is it best to turn it off (Advanced email options uncheck
Automatice name checking)?
Thanks again,
Paul

Russ Valentine said:
No. I'm saying that I suspect that autoresolution will work only when
Outlook's MAPI transport is the _only_ one in the profile. I know it
won't
work with Corel and assume it will have problems with Groupwise.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
I think we are consusing each other. I will attempt to understand you.

You are saying that Outlook will use autoresolution when MAPI is the
only
transport. Thus, his issue is using POP and MAPI in the same profile.

Is this correct?
Thanks,
Paul

:

I don't understand your question. JTW stated problems with the
following:
"i attempt to add a name from the MAPI address book (on the corporate
groupwise server)"
That does not surprise me in the least. Outlook can only use
autoresolution
to pull from a Contacts Folder when its MAPI transport is the one and
only
one in the profile. Otherwise, all bets are off.
--
Russ Valentine
[MVP-Outlook]
Russ, I think the follow-up question is: then why does OL allow JTW
to
add
the name to the To line? Why does it not error out with an "I only
support
autoresolution with Exchange or a local address book"? Or, why does
it
not
suck the email address from the contact and put it into the To line.
As he states, it understands the information in the contact, as he
can
click
on the displayed name in the To line and see contact information.
Thanks,
Paul

:

AFAIK, Outlook supports autoresolution against Exchange Server and
local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against
novell
groupwise server? I'm not aware of any, but I don't work in this
area
much.
--
Russ Valentine
[MVP-Outlook]
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell
groupwise
server
at work. I have set it up with a MAPI account for groupwise and
a
pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from
the
MAPI
address book (on the corporate groupwise server). when doing
this,
the
name
is imported into the TO field, but not the email adress. e.g.
"John
smith"
will appear instead of "(e-mail address removed)". (you CAN double
click
on
the
name and view all the contact properties) this of course is
normal...as
outlook normally would resolve "john smith" into the email adress
when
sending. this is where the breakdown is happening.
apparently...it
is
trying
to send the message to a literal email adress of "john smith"
(vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this
address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address,
phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these
contacts
from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead
of
the
email
address in the same manner and the same error occurs when
sending.

sending a message with a literal email address in the TO field
works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect
of
displaying the literal email address in the TO field when adding
that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the
email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 
J

JTW

i wanted to thank you all for your responses. This still remains a mystery.

i have not found any resolution. I have since done a few other things to
try to establish the consistency of this problem

I added an additional datafile with a separate CONTACTS list. when creating
new contacts or copying contacts from other .pst files...they still seem to
work (MOST of the time...occasionaly there is a choke) on both the groupwise
outgoing and my personal smtp/pop account.

If i add a name from the MAPI address book...double click it...copy the
email address from the properties ...then paste it into the to line. it will
usually work. sometimes it resolves it BACK to the user name found in the
mapi address book. this is an inconsistent behavior.

If i simply reply to a message. it puts the "display as" name in the TO
field....not the user name...and not the email address....this forcecs me
back into the above action (copy...paste...etc)

the odd thing....is that even when the message comes thorugh the pop
account....the reply is the same way (in this case it should have never even
touched the groupwise server).

this leads me to belive that the issue is as was alluded to...that simply
having the MAPI address book (gropuwise) account in the outlook profile is
causing the conflict???

seems a bit nonsensical to me....but i'm already well past my own knowledge
of the inner workings of OUTLOOK to interpret this.

is there anything anyone might suggest to try?

i could probably live with all of it...except the problems when hitting
"reply". it seems to me that in that case...outlook should limit itself to
the "reply to" email address from the message header ....especially when the
message was NOT received through the groupwise server. and avoid any
reference to MAPI address book or CONTACTS

if i could resolve this issue...i can work around the rest...

???

thanks again


Russ Valentine said:
That's my assumption because I know of other MAPI transports on which it
chokes. That's why I was asking JTW if he had any documentation that would
lead him to expect it to work with Groupwise.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
Russ,
What you state here is that Outlook autoresolution only works with
Exchange
and local data files. Thus, MAPI to Groupwise just won't work. Correct?

Russ Valentine said:
AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area
much.
--
Russ Valentine
[MVP-Outlook]
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the
MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click
on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 
P

PWLucido

Well, JTW, I don't think I can help you. It all comes down to how Outlook
deals with displayed contacts on the To line. And if you read my "Addres
resolution of contact from 'sharepoint' folder" post, you would see I am
having a similar issue. I think we would all like it very much if we had an
option in Outlook that told it to not display the contact it is referring to,
but to immediately resolve it to an SMTP address and display that.
Otherwise, our best hope is to understand how Outlook resolves the displayed
contact on the To line. It obviously does it when you hit Send. And it is
also safe to say the contact displayed is just that, a display. It appears to
be a pointer to the contact, which it will resolve to an address when it
sends. This, of course, works flawlessly with Exchange. With Groupwise MAPI
or "sharepoint" Smartermail folders (or others) it sometimes resolves that
displayed contact incorrectly.
*sigh*


JTW said:
i wanted to thank you all for your responses. This still remains a mystery.

i have not found any resolution. I have since done a few other things to
try to establish the consistency of this problem

I added an additional datafile with a separate CONTACTS list. when creating
new contacts or copying contacts from other .pst files...they still seem to
work (MOST of the time...occasionaly there is a choke) on both the groupwise
outgoing and my personal smtp/pop account.

If i add a name from the MAPI address book...double click it...copy the
email address from the properties ...then paste it into the to line. it will
usually work. sometimes it resolves it BACK to the user name found in the
mapi address book. this is an inconsistent behavior.

If i simply reply to a message. it puts the "display as" name in the TO
field....not the user name...and not the email address....this forcecs me
back into the above action (copy...paste...etc)

the odd thing....is that even when the message comes thorugh the pop
account....the reply is the same way (in this case it should have never even
touched the groupwise server).

this leads me to belive that the issue is as was alluded to...that simply
having the MAPI address book (gropuwise) account in the outlook profile is
causing the conflict???

seems a bit nonsensical to me....but i'm already well past my own knowledge
of the inner workings of OUTLOOK to interpret this.

is there anything anyone might suggest to try?

i could probably live with all of it...except the problems when hitting
"reply". it seems to me that in that case...outlook should limit itself to
the "reply to" email address from the message header ....especially when the
message was NOT received through the groupwise server. and avoid any
reference to MAPI address book or CONTACTS

if i could resolve this issue...i can work around the rest...

???

thanks again


Russ Valentine said:
That's my assumption because I know of other MAPI transports on which it
chokes. That's why I was asking JTW if he had any documentation that would
lead him to expect it to work with Groupwise.
--
Russ Valentine
[MVP-Outlook]
PWLucido said:
Russ,
What you state here is that Outlook autoresolution only works with
Exchange
and local data files. Thus, MAPI to Groupwise just won't work. Correct?

:

AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area
much.
--
Russ Valentine
[MVP-Outlook]
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the
MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click
on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 
Ad

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J

JTW

i was arriving at same conclusion. Once again....thank you for your posts!

PWLucido said:
Well, JTW, I don't think I can help you. It all comes down to how Outlook
deals with displayed contacts on the To line. And if you read my "Addres
resolution of contact from 'sharepoint' folder" post, you would see I am
having a similar issue. I think we would all like it very much if we had an
option in Outlook that told it to not display the contact it is referring to,
but to immediately resolve it to an SMTP address and display that.
Otherwise, our best hope is to understand how Outlook resolves the displayed
contact on the To line. It obviously does it when you hit Send. And it is
also safe to say the contact displayed is just that, a display. It appears to
be a pointer to the contact, which it will resolve to an address when it
sends. This, of course, works flawlessly with Exchange. With Groupwise MAPI
or "sharepoint" Smartermail folders (or others) it sometimes resolves that
displayed contact incorrectly.
*sigh*


JTW said:
i wanted to thank you all for your responses. This still remains a mystery.

i have not found any resolution. I have since done a few other things to
try to establish the consistency of this problem

I added an additional datafile with a separate CONTACTS list. when creating
new contacts or copying contacts from other .pst files...they still seem to
work (MOST of the time...occasionaly there is a choke) on both the groupwise
outgoing and my personal smtp/pop account.

If i add a name from the MAPI address book...double click it...copy the
email address from the properties ...then paste it into the to line. it will
usually work. sometimes it resolves it BACK to the user name found in the
mapi address book. this is an inconsistent behavior.

If i simply reply to a message. it puts the "display as" name in the TO
field....not the user name...and not the email address....this forcecs me
back into the above action (copy...paste...etc)

the odd thing....is that even when the message comes thorugh the pop
account....the reply is the same way (in this case it should have never even
touched the groupwise server).

this leads me to belive that the issue is as was alluded to...that simply
having the MAPI address book (gropuwise) account in the outlook profile is
causing the conflict???

seems a bit nonsensical to me....but i'm already well past my own knowledge
of the inner workings of OUTLOOK to interpret this.

is there anything anyone might suggest to try?

i could probably live with all of it...except the problems when hitting
"reply". it seems to me that in that case...outlook should limit itself to
the "reply to" email address from the message header ....especially when the
message was NOT received through the groupwise server. and avoid any
reference to MAPI address book or CONTACTS

if i could resolve this issue...i can work around the rest...

???

thanks again


Russ Valentine said:
That's my assumption because I know of other MAPI transports on which it
chokes. That's why I was asking JTW if he had any documentation that would
lead him to expect it to work with Groupwise.
--
Russ Valentine
[MVP-Outlook]
Russ,
What you state here is that Outlook autoresolution only works with
Exchange
and local data files. Thus, MAPI to Groupwise just won't work. Correct?

:

AFAIK, Outlook supports autoresolution against Exchange Server and local
data files, which your description confirms. Did you find some
documentation
somewhere that lead you to believe it would do the same against novell
groupwise server? I'm not aware of any, but I don't work in this area
much.
--
Russ Valentine
[MVP-Outlook]
I am having an odd problem that i haven't been able to find any
information
on.

I am trying to configure outlook 2007 to work with a novell groupwise
server
at work. I have set it up with a MAPI account for groupwise and a pop
account for another email account

all is actually working well actually...except

when sending a new message or reply, i attempt to add a name from the
MAPI
address book (on the corporate groupwise server). when doing this, the
name
is imported into the TO field, but not the email adress. e.g. "John
smith"
will appear instead of "(e-mail address removed)". (you CAN double click
on
the
name and view all the contact properties) this of course is normal...as
outlook normally would resolve "john smith" into the email adress when
sending. this is where the breakdown is happening. apparently...it is
trying
to send the message to a literal email adress of "john smith" (vs.
"(e-mail address removed)") which is not working and returns a error
message
that none of my email accounts will support sending to this address.

So i tried adding the contact into my OUTLOOK CONTACTS from the
groupwise
address book. this worked fine as well..the name, email address, phone
number etc...all transferred over without apparent issue.

however...the problem remains....when adding one of these contacts from
the
OUTLOOK CONTACTS to the TO field, the name is displayed instead of the
email
address in the same manner and the same error occurs when sending.

sending a message with a literal email address in the TO field works
without
problem (e.g. "(e-mail address removed)")

creating a de novo (fresh, new) contact in OUTLOOK has the effect of
displaying the literal email address in the TO field when adding that
contact
in. this too sends without problems..

so the question is: why will outlook not extract/reference the email
address
in messages when the contact orginated from the MAPI address book
(Novell
groupwise server)? is there a work around?
 

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