Problems seeing personal folders

[Deniser]

Hi everyone:
I had installed Outlook 2003 on this new XP Pro computer
but after importing
her old archive and outlook.pst files all that I see is
her archive folder instead of her personal folders
from 2 months ago. How can I get to see her current
Inbox/Sent
items/Contacts and Calendar. I don't see her personal
folders. I'm sure I
had imported both files.. I do complete the file open,
import proccess fine.
But I still don't see her Inbox, Contacts, etc from her
personal folder. If
I go to C:\program files\Office\outlook there are 2 files
in there the
Outlok.pst file and the archive file. And if I go to
Outlook 2003 and look
for the properties of those 2 files they are are pointing
to that location.
But I still don't see her Outlook.pst emails/contacts and
calendar stuff.
How can I solve this. All I see is her Archive emails in
Outlook.

Thanks in advance for your response.

 

[Jocelyn Fiorello [MVP - Outlook]]

First, make sure you've searched the hard drive (her old drive, if
necessary) for ALL .PST files...Windows XP often puts them in hidden
folders, so make sure you search there too. Once you've found them all, you
can open them one by one using File | Open | Outlook Data File; the contents
will open in the Folder List, and if you don't find what you're looking for,
right click the root folder of the file and select Close. You should find
the missing data in one of these files.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


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[Denise]

Thanks for your help Jocelyn. Both files are located in
the C:\Documents and Settings\user\Local
Settings\Application Data\Microsoft\Outlook. None of them
are hidden. Even if I do what you said I still don't see
anything in the folder list. I only see her old Archve
Itmes and all her Emails from 2 months ago when I open up
Outlook 2003. Why her current emails are not displayed if
they are had been imported by doing File\open, etc
process like you suggested in Outlook 2003?

Thanks again Jocelyn.

 

[Jocelyn Fiorello [MVP - Outlook]]

Just to clarify: Import and Open are not the same thing when it comes to
..PST files. It sounds like you used the File | Open command rather than the
Import command -- is that correct? If so, and you have tried this with all
the .PST files and still cannot find the missing items, you can try two
things:

1) Do an Advanced Find on the .PST file to see if the messages could
possibly have been moved to another folder (not another .PST file, but
another folder within the same file) by mistake.

2) If the Find does not turn up the missing items, close Outlook and run the
Inbox Repair Tool against the .PST file(s) to see if any errors are found.
The Inbox Repair Tool is a file called scanpst.exe and will be on the hard
drive somewhere; use Windows Search to find it. Allow the tool to make a
backup of the .PST before it repairs anything.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In