Hi Jeff,
Thanks for further clarification!
For your specific issue, at this moment, I also want to provide the
following steps to clean the printer subsystem completely on the
workstation that hosts the printer, and then reinstall it again.
Step1.
=============
1. Click Start, click Run, type services.msc, and then click OK.
2. In the right pane, right-click Print Spooler service to select Stop.
Step2. Clean the printer subsystem completely
=============
WARNING:
a) Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee
that problems resulting from the incorrect use of Registry Editor can be
solved. Use Registry Editor at your own risk.
b) Using this method will remove all of the printer drivers installed on
the system. You need to reinstall the printer drive in order for the
printer to work.
1. Log into the system as an administrator, click Start >> Run, input
regedit and click OK to run regedit.exe.
2. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print, click
Registry->Export Registry File on the menu, and export the current key to a
REG file for backup. (Note: You may double click on the REG file in Windows
Explorer to restore the original settings)
3. Go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Window
s NT x86\Drivers, remove both the Version-2 and Version-3 keys.
4. Remove all sub keys under
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers. (DO NOT
REMOVE THE PRINTERS KEY.)
5. Go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Window
s NT x86\PrintProcessors, delete any processor that is not the following:
winprint
6. Go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers, delete
any provider that is not one of the following:
Internet Print Provider
LanMan Print Services
7. Refer to
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors],
delete any monitor that is not one of the following:
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT Fax Monitor
AppleTalk Printing Devices
LPR Port
8. Exit the registry editor.
9. Remove all files from the following directories:
C:\WINNT\system32\spool\drivers\w32x86\2
C:\WINNT\system32\spool\drivers\w32x86\3
Step3.
=============
Please reboot and install the printer driver again to test the issue again.
Hope the suggestion helps!
Thanks & Regards,
Ken Zhao
Microsoft Online Partner Support
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--------------------
| Thread-Topic: Problems Printing After XP Upgrade from 98SE
| thread-index: AcWHt+qMvTJAI0feRJmghhzKbIJ7sw==
| X-WBNR-Posting-Host: 24.207.207.56
| From: =?Utf-8?B?amU3Mzgz?= <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| Subject: RE: Problems Printing After XP Upgrade from 98SE
| Date: Wed, 13 Jul 2005 07:34:03 -0700
| Lines: 332
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
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| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.help_and_support:161532
| X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
|
| Ken,
| As of this morning, everyone is still printing fine. The problem started
| immediately after the upgrade to XP, but I was able to resolve it. It
| returned approximately 1 week later, but I was able to resolve it in the
same
| way.
|
| 1. The workstation that hosts the printer is running XP Pro SP2. It was
| recently upgraded from 98 SE.
|
| 2. When we are experiencing the problem, local and remote jobs fail in
the
| same manner.
|
| 3. All Windows XP clients that are using the printer experience the same
| problem.
|
| 4. Once the problem occurs, it affects all print jobs, local and remote,
| from DOS applications or Windows applications including test pages.
|
| 5. If the problem reoccurs, I'll definately move the printer to another
| workstation, but if I do that, I'll have to create the queue and re-share
it
| from the new pc. These are the same steps taken to resolve the problem
now so
| I'm sure that it will alleviate the problem at least for awhile.
|
| 6. Since the problems survives re-boot, I'll probably try this before
step 5.
|
| Thanks,
| --
| JE
|
|
| "Ken Zhao [MSFT]" wrote:
|
| > Hi Jeff,
| >
| > I am sorry to hear that the problem re-occurs after you clean the queue
of
| > print jobs.
| >
| > Reviewing your original post, I notice you are using a shared printer.
At
| > this point, please help me double-confirm the following information:
| >
| > 1. What is the exact OS system that connected to the printer directly?
| >
| > 2. Can you print any local print jobs correctly in the system which
| > connected to the printer directly?
| >
| > 3. Does the issue occur on only one Windows XP client or all other
Windows
| > XP clients?
| >
| > 4. To isolate the DOS application influence, please help me confirm if
you
| > can print any documents from other applications correctly (i.e. Word,
| > Excel, and Notepad).
| >
| > 5. If possible, I also suggest you try the following suggestions to
test:
| > 1) Remove the printer to another machine to make a test.
| > 2) Replace the printer with other printers to see if the issue also
occurs
| > on other printers.
| >
| > 6. Use Clean Boot to eliminate third party interference
| > ---------------------------------------------------------------
| > To isolate the influence of additional applications, please boot the
system
| > into a Clean Boot environment to see whether this problem continues:
| >
| > 1. Unplug all the unnecessary devices, with only the keyboard, the
mouse
| > left.
| > 2. Click Start, click Run, type "msconfig" (without the quotation
marks) in
| > the Open box, and then click OK.
| > 3. In the Startup tab, click the "Disable All" button.
| > 4. In the Services tab, check the "Hide All Microsoft Services"
checkbox,
| > and then click the "Disable All" button.
| > 5. Click OK and restart your computer.
| >
| > 310560: How to troubleshoot by using the System Configuration utility
in
| > Windows XP
| >
http://support.microsoft.com/kb/310560
| >
| > For more detailed troubleshooting steps, please refer to the articles:
| > 314085: Troubleshooting general printing problems in Windows XP
| >
http://support.microsoft.com/default.aspx?scid=kb;en-us;314085
| >
| > 314073: How to troubleshoot network printing problems in Windows XP
| >
http://support.microsoft.com/default.aspx?scid=kb;en-us;314073
| >
| > If you have any update or results, please feel free to post back.
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Partner Support
| > Get Secure! -
www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| > --------------------
| > | Thread-Topic: Problems Printing After XP Upgrade from 98SE
| > | thread-index: AcWG6d2WU8f2AEIqQ+a3Vo8JTqwGLA==
| > | X-WBNR-Posting-Host: 24.207.207.56
| > | From: =?Utf-8?B?amU3Mzgz?= <
[email protected]>
| > | References: <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > | Subject: RE: Problems Printing After XP Upgrade from 98SE
| > | Date: Tue, 12 Jul 2005 06:59:05 -0700
| > | Lines: 210
| > | Message-ID: <
[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
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| > | Newsgroups: microsoft.public.windowsxp.help_and_support
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| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl
| > microsoft.public.windowsxp.help_and_support:161185
| > | X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
| > |
| > | Ken,
| > | I've done the net use /persistent=yes, and I can get everything to
print.
| > | The real problem is that after printing perfectly for a while, it
seems
| > like
| > | until a power down possibly, then jobs enter the que, but don't print.
| > |
| > | In addition to not printing, the jobs multiply. For example if you
delete
| > | all of the jobs from the queue and print a test page from XP, from
either
| > the
| > | workstation that is directly connected to the printer, or one that is
| > using
| > | it accross the network, as soon as the test page enters the queue and
| > goes to
| > | the printing state, another one enters the queue in the spooling
state.
| > |
| > | Eventually the queue fills with hundreds of jobs that do not print.
| > |
| > | I resolved the problem yesterday by: clearing the queue, deleting the
| > queue,
| > | removing the driver from the server, re-starting the workstation and
let
| > it
| > | discover the printer and load the software on it's own.
| > |
| > | This morning I was called and told that it has the same error! I
talked
| > the
| > | staff through the above steps and it works fine again.
| > |
| > | Manually installing the printer failed to fix the problem yesterday.
It
| > had
| > | to be installed automatically to work. Also the new driver on HP's
site
| > did
| > | not work.
| > |
| > | Once again, the problem isn't that I can't ever get it to print, but
| > rather
| > | it works for a while and then goes nuts.
| > |
| > | I hope this clarifies exactly what's happening.
| > |
| > | Thanks
| > |
| > | --
| > | JE
| > |
| > |
| > | "Ken Zhao [MSFT]" wrote:
| > |
| > | > Hi Jeff,
| > | >
| > | > Thank you for using newsgroup!
| > | >
| > | > First, I want to appreciate all valuable input above. Thanks!
| > | >
| > | > For your issue, based on my research, by default, most MS-DOS-based
| > | > programs print directly to either the LPT1 port or to the LPT2
port.
| > | > However, the output is not automatically routed across a redirector
to
| > a
| > | > print share unless you use one of the following methods.
| > | >
| > | > Method 1 (Ortega has mentioned)
| > | > ===============
| > | > Use the net.exe command to establish a persistent connection. To do
| > this,
| > | > use the following syntax at a command prompt
| > | > net use lptx \\printserver\sharename /persistent:yes
| > | > where x is the number of the printer port that you want to map,
where
| > | > printserver is the print server that is sharing the printer, and
where
| > | > sharename is the name of the printer share.
| > | >
| > | > For example, to map LPT1 to a printer shared as Laser1 on a print
| > server
| > | > that is named Pserver, follow these steps:
| > | > 1. Click Start, and then click Run.
| > | > 2. In the Open box, type cmd, and then click OK.
| > | > 3. Type net use lpt1 \\pserver\laser1 /persistent:yes, and then
press
| > | > ENTER.
| > | > 4. To quit the command prompt, type exit, and then press ENTER.
| > | > Note: In Windows XP, non-administrative users cannot map an LPT
port to
| > a
| > | > network printer path when the LPT port exists on the computer as a
| > physical
| > | > parallel port.
| > | > 313644: Non-administrators cannot remap an LPT port to a network
printer
| > | >
http://support.microsoft.com/kb/313644/
| > | >
| > | > Method 2
| > | > ===============
| > | > Print directly to the printer share by using the following syntax
at a
| > | > command prompt
| > | > print /d:\\printserver\sharenamedrive:\path\filename
| > | > where printserver is the print server sharing the printer, where
| > sharename
| > | > is the name of the printer share, and where drive:, path, and
filename
| > make
| > | > up the complete path of the document that you want to print.
| > | >
| > | > For example, to print a document that is named letter.doc from the
root
| > | > directory of drive C to a printer shared as Laser1 on a print
server
| > that
| > | > is named Pserver, follow these steps:
| > | > 1. Click Start, and then click Run.
| > | > 2. In the Open box, type cmd, and then click OK.
| > | > 3. Type print /d:\\pserver\laser1 c:\letter.doc, and then press
ENTER.
| > | >
| > | > The following command-line message appears:
| > | > C:\letter.doc is currently being printed
| > | > 4. To quit the command prompt, type exit, and then press ENTER.
| > | > Because Novell NetWare's CAPTURE command is not supported in
Windows
| > XP,
| > | > use the following command to map the LPT port to a Novell NetWare
print
| > | > queue:
| > | > net use lptx \\server\queue
| > | > If the LPT port is redirected successfully, you receive the
following
| > | > message:
| > | > The command completed successfully.
| > | > To disconnect persistent LPTx connections, use the following
syntax:
| > | > net use lptx /delete
| > | >
| > | > More detailed information, please refer to the article:
| > | > 314499: How to print to a network printer from an MS-DOS-based
program
| > in
| > | > Windows XP
| > | >
http://support.microsoft.com/default.aspx?scid=kb;en-us;314499
| > | >
| > | > I hope the information helps!
| > | >
| > | > Best regards,
| > | >
| > | > Ken Zhao
| > | > Microsoft Online Partner Support
| > | >
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
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| > | >
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| > | > BCPS:
| > | >
| >
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| >
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| > | >
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| > | > Support page:
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| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | >
| > | > --------------------
| > | > | Thread-Topic: Problems Printing After XP Upgrade from 98SE
| > | > | thread-index: AcWGS7h9Il7DmvqiS5G4a34xQlAKZg==
| > | > | X-WBNR-Posting-Host: 24.207.207.56
| > | > | From: =?Utf-8?B?amU3Mzgz?= <
[email protected]>
| > | > | References: <
[email protected]>
| > | > <
[email protected]>
| > | > | Subject: RE: Problems Printing After XP Upgrade from 98SE
| > | > | Date: Mon, 11 Jul 2005 12:07:02 -0700
| > | > | Lines: 39
| > | > | Message-ID: <
[email protected]>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
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| > | > | Newsgroups: microsoft.public.windowsxp.help_and_support
| > | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | > | Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
| > | > microsoft.public.windowsxp.help_and_support:160947
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
| > | > |
| > | > | Thanks, but it's a printer connected to LPT1: of the host machine.
| > | > | --
| > | > | JE
| > | > |
| > | > |
| > | > | "Byte" wrote:
| > | > |
| > | > | > May find some help here.
| > | > | > Print From DOS with WindowsXP
| > | > | >
http://members.shaw.ca/bsanders/printfromdos.htm
| > | > | > --
| > | > | > Some days you're the windshield,
| > | > | > some days you're the bug.
| > | > | >
| > | > | >
| > | > | > "je7383" wrote:
| > | > | >
| > | > | > > I have a client whom I recently upgraded to XP from 98SE.
Their
| > | > primary
| > | > | > > application is a DOS application, and their primary printer
is a
| > | > shared
|
