Problem with MSInfo32- Please help!

[Guest]

Recently I clicked "system information" in system tools tab, the "Help and
Support" windows pop up. I checked the app path in the registry but it's the
same (C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSInfo32.exe)
Please help me to solve this. I really don't want to reinstall XP just
because this small bug.

Thanks for your time,

 

[Will Denny]

Hi

Please try the following link to Kelly's web site:

Line 221 - right hand side
http://www.kellys-korner-xp.com/xp_tweaks.htm

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[Ramesh, MS-MVP]

This problem happens if the index.dat file is deleted from te following
folder:

C:\WINDOWS\PCHEALTH\HELPCTR\OfflineCache

Workaround:

Use a command-line switch to invoke msinfo32.exe

How to Use System Information (MSINFO32) Switches:
http://support.microsoft.com/kb/300887/

Example:
msinfo32 /computer=myxpcomputer

To permanently fix the problem, you need to copy the index.dat from another
system.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Recently I clicked "system information" in system tools tab, the "Help and
Support" windows pop up. I checked the app path in the registry but it's the
same (C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSInfo32.exe)
Please help me to solve this. I really don't want to reinstall XP just
because this small bug.

Thanks for your time,

 

[Rich Barry]

Try following that path and double clicking MSInfo32.exe. If it works Ok,
rt click and choose Send to desktop as shortcut.

 

[WTC]

Recently I clicked "system information" in system tools tab, the "Help and
Support" windows pop up. I checked the app path in the registry but it's
the
same (C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSInfo32.exe)
Please help me to solve this. I really don't want to reinstall XP just
because this small bug.

A solution for your problem from Pearson Peng [Microsoft Online Support]
http://groups.google.com/group/micr...90970017ee230991?tvc=1&hl=en#90970017ee230991

 

[Ramesh, MS-MVP]

Hi William,

For some reason, rebuilding the Help center does not seem to recreate the
index.dat. But it used to function (may be in pre-SP2 systems?) I've tried
deleting the file, and ran the rebuild commands in a test system.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Recently I clicked "system information" in system tools tab, the "Help and
Support" windows pop up. I checked the app path in the registry but it's
the
same (C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSInfo32.exe)
Please help me to solve this. I really don't want to reinstall XP just
because this small bug.

A solution for your problem from Pearson Peng [Microsoft Online Support]
http://groups.google.com/group/micr...90970017ee230991?tvc=1&hl=en#90970017ee230991

 

[WTC]

Hi Ramesh,

Thanks for the tip! I have used this procedure before some time ago on a
client's system (probably before SP2). I will make a note in my references.

Sent you an email to your mvps account.

--
William Crawford
MS-MVP Windows Shell/User

Hi William,

For some reason, rebuilding the Help center does not seem to recreate the
index.dat. But it used to function (may be in pre-SP2 systems?) I've tried
deleting the file, and ran the rebuild commands in a test system.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

u

Recently I clicked "system information" in system tools tab, the "Help
and
Support" windows pop up. I checked the app path in the registry but it's
the
same (C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSInfo32.exe)
Please help me to solve this. I really don't want to reinstall XP just
because this small bug.

A solution for your problem from Pearson Peng [Microsoft Online Support]
http://groups.google.com/group/micr...90970017ee230991?tvc=1&hl=en#90970017ee230991

 

[Guest]

Thanks a lot for your helps. I just followed only 1 advice from you and my
problem solved. I'd save all links for later references.

Recently I clicked "system information" in system tools tab, the "Help and
Support" windows pop up. I checked the app path in the registry but it's
the
same (C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSInfo32.exe)
Please help me to solve this. I really don't want to reinstall XP just
because this small bug.

A solution for your problem from Pearson Peng [Microsoft Online Support]
http://groups.google.com/group/micr...90970017ee230991?tvc=1&hl=en#90970017ee230991

 

[WTC]

Thanks a lot for your helps. I just followed only 1 advice from you and my
problem solved. I'd save all links for later references.

What advice solved the Help and Support problem?

I am glad the advice given has worked for you.

--
William Crawford
MS-MVP Windows Shell/User

Recently I clicked "system information" in system tools tab, the "Help
and
Support" windows pop up. I checked the app path in the registry but
it's
the
same (C:\Program Files\Common Files\Microsoft
Shared\MSInfo\MSInfo32.exe)
Please help me to solve this. I really don't want to reinstall XP just
because this small bug.

A solution for your problem from Pearson Peng [Microsoft Online Support]
http://groups.google.com/group/micr...90970017ee230991?tvc=1&hl=en#90970017ee230991