problem selecting names from address book

[terry]

I have a user running outlook 2003 on xp pro when he trys to send a
new message as soon as he clicks on the "to:" field to select a name
outlook hangs and has to be killed through task manager. if he types
in an email address it works fine, if he goes to his contacts and
selects a name the email will work with no problems it is only when he
click on the "to" field that outlook hangs.

we have un/reinstalled office a couple of times and it still happens,
this is one user out of 25 that has this problem

our back end is Exchange running on SBS-2003 all service packs and
updates are applied to both the server and the users pc.

Anyone have any ideas

Thanks

 

[Brian Tillman]

I have a user running outlook 2003 on xp pro when he trys to send a
new message as soon as he clicks on the "to:" field to select a name
outlook hangs and has to be killed through task manager. if he types
in an email address it works fine, if he goes to his contacts and
selects a name the email will work with no problems it is only when he
click on the "to" field that outlook hangs.

With Outlook closed, have him use Control Panel's Mail applet (the "E-mail
Accounts" button, View or change existing directories or address Book>Next)
to remove the "Outlok Address Book service and readd it.

 

[terry]

With Outlook closed, have him use Control Panel's Mail applet (the "E-mail
Accounts" button, View or change existing directories or address Book>Next)toremove the "Outlok Address Book service and readd it.

I tried this and outlook still hangs when the user clicks on the "to:"
field, any other thoughts on what could be going on ?