Outlook hangs at midnight


J

Jordan

I have a user of Outlook 2003 where every night at about 11:50 PM he starts
an email message to his supervisor to give him the night shift update. It
takes him until after 12:00 to complete the message with all his numbers and
such. Almost every night when he goes to send the message Outlook hangs on
him. He has to kill Outlook. When he opens Outlook the message is in his
drafts folder, but it still will not send. He then has to copy the part of
the message that did get saved in the drafts folder and then paste it into a
new message in order to complete and send it.

I have been asking him to see if leaving the message open for an extended
time is the problem, but no matter how long he leaves it open before or
after Midnight he is fine. It is only when he crosses Midnight even for as
little as 10-15 minutes.
 
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T

Tom Willett

The first question to ask: What is going on at about midnight on the
server? Some sort of maintenance?

|I have a user of Outlook 2003 where every night at about 11:50 PM he starts
| an email message to his supervisor to give him the night shift update. It
| takes him until after 12:00 to complete the message with all his numbers
and
| such. Almost every night when he goes to send the message Outlook hangs
on
| him. He has to kill Outlook. When he opens Outlook the message is in his
| drafts folder, but it still will not send. He then has to copy the part
of
| the message that did get saved in the drafts folder and then paste it into
a
| new message in order to complete and send it.
|
| I have been asking him to see if leaving the message open for an extended
| time is the problem, but no matter how long he leaves it open before or
| after Midnight he is fine. It is only when he crosses Midnight even for
as
| little as 10-15 minutes.
|
|
 
T

Tim

Jordan said:
I have a user of Outlook 2003 where every night at about 11:50 PM he starts
an email message to his supervisor to give him the night shift update. It
takes him until after 12:00 to complete the message with all his numbers and
such. Almost every night when he goes to send the message Outlook hangs on
him. He has to kill Outlook. When he opens Outlook the message is in his
drafts folder, but it still will not send. He then has to copy the part of
the message that did get saved in the drafts folder and then paste it into a
new message in order to complete and send it.

I have been asking him to see if leaving the message open for an extended
time is the problem, but no matter how long he leaves it open before or
after Midnight he is fine. It is only when he crosses Midnight even for as
little as 10-15 minutes.
Just a shot in the dark...but have the server admin look at his account.
Maybe his login hours are disallowed during that time period.

Or perhaps there is some major CPU-stealing process that runs at that
time (data backups?). When is the backup for the Exchange server scheduled?

Is this person the only one with this problem? Or is he the only one
there at that late hour?

Tim
 
F

F. H. Muffman

Tim said:
Just a shot in the dark...but have the server admin look at his account.
Maybe his login hours are disallowed during that time period.

Or perhaps there is some major CPU-stealing process that runs at that time
(data backups?). When is the backup for the Exchange server scheduled?

Is this person the only one with this problem? Or is he the only one there
at that late hour?


Good way to tell if is the client or server, shut down any time sync
options, set the pc clock to 1150 and try to repro the problem....
 
J

Jordan

The user account used for Exchange services is enabled 24 Hours every day.
The maintenance is scheduled at 2:30 AM specifically to avoid backups or
maintenance running when someone is here. This person leaves at about
12:30 - 1:00 AM. He is the only one that is using the server regularly at
this hour so I don't have anyone else to compare this with.

I don't believe it is his computer either because I recently had to replace
his computer with an upgrade and the same thing happens. He has a roaming
profile and it happes on the second computer that he uses as well. I
thought it might be the profile, but then I remembered recently he was
having an issue with an internally created app and as a trouble shooting
step I deleted and recreated a new profile for him on the server (and
cleared it off both computers) so I don't believe it is a corrupt profile or
anything.
 
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T

Tim

Jordan said:
The user account used for Exchange services is enabled 24 Hours every day.
The maintenance is scheduled at 2:30 AM specifically to avoid backups or
maintenance running when someone is here. This person leaves at about
12:30 - 1:00 AM. He is the only one that is using the server regularly at
this hour so I don't have anyone else to compare this with.

I don't believe it is his computer either because I recently had to replace
his computer with an upgrade and the same thing happens. He has a roaming
profile and it happes on the second computer that he uses as well. I
thought it might be the profile, but then I remembered recently he was
having an issue with an internally created app and as a trouble shooting
step I deleted and recreated a new profile for him on the server (and
cleared it off both computers) so I don't believe it is a corrupt profile or
anything.
Have you checked Events logs on both the client and server side? Maybe
you will find a clue there.

Tim
 
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