Contacts have disappeared (sort of)

[Len B]

A friend rang me with a problem concerning Excel 2003 and I had him execute
"Detect and Repair" which fixed his Excel problem but created other problems
in Outlook 2003.

It deleted all his Email accounts which he has put back. When he selects the
Contacts button (bottom left region) the names are all there and he can
right click to initiate a new message. However, when he initiates a new
message from Mail or opens the address book Ctrl+Shift+B, no names appear.
The "Show Names from the" field defaulted to Contacts but no names appear.
Selecting "Outlook Address Book", the only other alternative, showed no
names either.

What has happened and how should it be fixed? Why would fixing Excel make a
mess of Outlook?

TIA

--Len

 

[Russ Valentine [MVP-Outlook]]

Probably just created a new Outlook profile which you must now configure.
Did you enable the Contacts Folder as an email address book in its
properties?

 

[Len B]

Thanks Russ
Went to properties for Contacts, ticked the box to show it as an address
book. - No change.
I took him to Tools|Email accounts, View or change address books. He had a
poke around and ended up having 2 contacts folders now. I had him make a
copy the PST and then delete one of the 2 Contacts. He chose the empty one
first go and now he's ok. Thanks.

Still do not understand why/how fixing an Excel (clipboard) problem would
play up with OL.

-- Len
..

Probably just created a new Outlook profile which you must now configure.
Did you enable the Contacts Folder as an email address book in its
properties?
--
Russ Valentine
[MVP-Outlook]

A friend rang me with a problem concerning Excel 2003 and I had him
execute "Detect and Repair" which fixed his Excel problem but created
other problems in Outlook 2003.

It deleted all his Email accounts which he has put back. When he selects
the Contacts button (bottom left region) the names are all there and he
can right click to initiate a new message. However, when he initiates a
new message from Mail or opens the address book Ctrl+Shift+B, no names
appear. The "Show Names from the" field defaulted to Contacts but no
names appear. Selecting "Outlook Address Book", the only other
alternative, showed no names either.

What has happened and how should it be fixed? Why would fixing Excel make
a mess of Outlook?

TIA

--Len

 

[Russ Valentine [MVP-Outlook]]

Just depends on what else might have been wrong with the Outlook
installation files. If Detect and Repair found evidence for conflicting
profile settings, it might have created a new one.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ
Went to properties for Contacts, ticked the box to show it as an address
book. - No change.
I took him to Tools|Email accounts, View or change address books. He had a
poke around and ended up having 2 contacts folders now. I had him make a
copy the PST and then delete one of the 2 Contacts. He chose the empty one
first go and now he's ok. Thanks.

Still do not understand why/how fixing an Excel (clipboard) problem would
play up with OL.

-- Len
.

Probably just created a new Outlook profile which you must now configure.
Did you enable the Contacts Folder as an email address book in its
properties?
--
Russ Valentine
[MVP-Outlook]

A friend rang me with a problem concerning Excel 2003 and I had him
execute "Detect and Repair" which fixed his Excel problem but created
other problems in Outlook 2003.

It deleted all his Email accounts which he has put back. When he selects
the Contacts button (bottom left region) the names are all there and he
can right click to initiate a new message. However, when he initiates a
new message from Mail or opens the address book Ctrl+Shift+B, no names
appear. The "Show Names from the" field defaulted to Contacts but no
names appear. Selecting "Outlook Address Book", the only other
alternative, showed no names either.

What has happened and how should it be fixed? Why would fixing Excel
make a mess of Outlook?

TIA

--Len

 

[Len B]

Thanks for that Russ
I guess it could have been anything really. One of those unsolveables. Next
time I talk to him I'll ask how many profiles he has now. Before this he had
only one.

Just depends on what else might have been wrong with the Outlook
installation files. If Detect and Repair found evidence for conflicting
profile settings, it might have created a new one.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ
Went to properties for Contacts, ticked the box to show it as an address
book. - No change.
I took him to Tools|Email accounts, View or change address books. He had
a poke around and ended up having 2 contacts folders now. I had him make
a copy the PST and then delete one of the 2 Contacts. He chose the empty
one first go and now he's ok. Thanks.

Still do not understand why/how fixing an Excel (clipboard) problem would
play up with OL.

-- Len
.

Probably just created a new Outlook profile which you must now
configure. Did you enable the Contacts Folder as an email address book
in its properties?
--
Russ Valentine
[MVP-Outlook]
"Len B" <gonehome(atoptusnet:com:au)> wrote in message
A friend rang me with a problem concerning Excel 2003 and I had him
execute "Detect and Repair" which fixed his Excel problem but created
other problems in Outlook 2003.

It deleted all his Email accounts which he has put back. When he
selects the Contacts button (bottom left region) the names are all
there and he can right click to initiate a new message. However, when
he initiates a new message from Mail or opens the address book
Ctrl+Shift+B, no names appear. The "Show Names from the" field
defaulted to Contacts but no names appear. Selecting "Outlook Address
Book", the only other alternative, showed no names either.

What has happened and how should it be fixed? Why would fixing Excel
make a mess of Outlook?

TIA

--Len

 

[Russ Valentine [MVP-Outlook]]

He may only have had one, but if he'd ever done an upgrade installation,
that profile often retains conflicting connections to the old installation.
There are several scenarios in which Detect and Repair might create a new
Outlook profile, but to my knowledge they are not well documented.
--
Russ Valentine
[MVP-Outlook]

Thanks for that Russ
I guess it could have been anything really. One of those unsolveables.
Next time I talk to him I'll ask how many profiles he has now. Before this
he had only one.

Just depends on what else might have been wrong with the Outlook
installation files. If Detect and Repair found evidence for conflicting
profile settings, it might have created a new one.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ
Went to properties for Contacts, ticked the box to show it as an address
book. - No change.
I took him to Tools|Email accounts, View or change address books. He had
a poke around and ended up having 2 contacts folders now. I had him make
a copy the PST and then delete one of the 2 Contacts. He chose the empty
one first go and now he's ok. Thanks.

Still do not understand why/how fixing an Excel (clipboard) problem
would play up with OL.

-- Len
.
Probably just created a new Outlook profile which you must now
configure. Did you enable the Contacts Folder as an email address book
in its properties?
--
Russ Valentine
[MVP-Outlook]
"Len B" <gonehome(atoptusnet:com:au)> wrote in message
A friend rang me with a problem concerning Excel 2003 and I had him
execute "Detect and Repair" which fixed his Excel problem but created
other problems in Outlook 2003.

It deleted all his Email accounts which he has put back. When he
selects the Contacts button (bottom left region) the names are all
there and he can right click to initiate a new message. However, when
he initiates a new message from Mail or opens the address book
Ctrl+Shift+B, no names appear. The "Show Names from the" field
defaulted to Contacts but no names appear. Selecting "Outlook Address
Book", the only other alternative, showed no names either.

What has happened and how should it be fixed? Why would fixing Excel
make a mess of Outlook?

TIA

--Len

 

[Len B]

As of today he has only one profile. Its called Outlook. I had to talk him
through finding that info so it is unlikely that he deleted any profiles.

The computer is a brand new notebook. I did the OS installation and Office
installation about a week or so before Christmas. Then along comes his Excel
problem which triggered this whole issue.

I think you are right - that the Detect & Repair must have overwritten his
existing profile (with a fresh new one with the same name). Why will forever
be a mystery, I guess.

He may only have had one, but if he'd ever done an upgrade installation,
that profile often retains conflicting connections to the old
installation. There are several scenarios in which Detect and Repair might
create a new Outlook profile, but to my knowledge they are not well
documented.
--
Russ Valentine
[MVP-Outlook]

Thanks for that Russ
I guess it could have been anything really. One of those unsolveables.
Next time I talk to him I'll ask how many profiles he has now. Before
this he had only one.

Just depends on what else might have been wrong with the Outlook
installation files. If Detect and Repair found evidence for conflicting
profile settings, it might have created a new one.
--
Russ Valentine
[MVP-Outlook]
"Len B" <gonehome(atoptusnet:com:au)> wrote in message
Thanks Russ
Went to properties for Contacts, ticked the box to show it as an
address book. - No change.
I took him to Tools|Email accounts, View or change address books. He
had a poke around and ended up having 2 contacts folders now. I had him
make a copy the PST and then delete one of the 2 Contacts. He chose the
empty one first go and now he's ok. Thanks.

Still do not understand why/how fixing an Excel (clipboard) problem
would play up with OL.

-- Len
.
Probably just created a new Outlook profile which you must now
configure. Did you enable the Contacts Folder as an email address book
in its properties?
--
Russ Valentine
[MVP-Outlook]
"Len B" <gonehome(atoptusnet:com:au)> wrote in message
A friend rang me with a problem concerning Excel 2003 and I had him
execute "Detect and Repair" which fixed his Excel problem but created
other problems in Outlook 2003.

It deleted all his Email accounts which he has put back. When he
selects the Contacts button (bottom left region) the names are all
there and he can right click to initiate a new message. However, when
he initiates a new message from Mail or opens the address book
Ctrl+Shift+B, no names appear. The "Show Names from the" field
defaulted to Contacts but no names appear. Selecting "Outlook Address
Book", the only other alternative, showed no names either.

What has happened and how should it be fixed? Why would fixing Excel
make a mess of Outlook?

TIA

--Len