Show this folder as an e-mail address book problem

[Gene Marz]

I have one user with an Outlook problem. When he starts an email, and clicks
on teh "to:" button, he has no contact lists to choose from.
When doing a folder view of contacts, in each contact list, the checkbox for
"Show this folder as an e-mail address book" is greyed out.
Anyone know how I can get it changed so I can change them?

 

[Sue Mosher [MVP-Outlook]]

Sounds like the user does not have the Outlook Address Book service in their mail profile. Adding it should resolve the problem.