G
Guest
Have got sony Vaio laptop, had it 14 months. Went onto the windows homepage
to update computer. the site asked to scan the computer to
verfiy/validate the software on the computerbefore it would look for
available upgrades for the computer. the only update it found was
the recent updtae of outlook version 2003 latest update,i think something
about a spam filter, anyway
it was the only one it found. once this had downloaded, it asked for the
computer to be restarted. I shut the computer down, and when I turned it on
to restart, it would not boot up. the screen initially came up as if it was
turning on normally (black screen, windows xp logo and a line /graphic
showing a loght flashing along it as the machine booting up.) after a few
moments, the flashing line stopped, and the best way to describe was that the
screen froze, or crashed. i turned the power off button, and when I put it on
again, the following screen came up, black background with text on, as
follows:
'We apologise for the inconvenience but windows did not start sucessfully. A
recent hardware or software change may have caused this.
If your computer stopped responding, restarted unextpectedly or was
automatically shut down to protect your files and folders chose last known
good configuration to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to a power failure or
because the power/reset button was pressed, or if you aren't sure what caused
the problem chose start windows normally.
safe mode
safe mode with networking
safe mode with command prompt
last known good configuration
start windows normally
Use the up and down arrows keys to move the highlight of your choice'
I went to start in safe mode, and the next screen comes up full of text
lines,
all the same, (the best way that I can think of to describe this is like the
blackboard Bart wirtes on in the opening credits of the simpsons
reading:
multi(0)disk(0)rdisc(0)portion(1)\windows\system32nrdrivers
couldnt wirte down rest of line as text dissapeared and safe mode started up.
Do you think somehow the update has embedded something by altering the
registry? or something that the computer now does not recognise the files?
I am well stuck.....hope all this makes sence to someone out there. It has
been suggested to me to try to de-installoutlook express see if that helps,
but Im not sure if this would (a)help, and (b) may be difficult to do as it
is part of windows XP.
Forgot to say, I also manged to run virus (norton)checker in safe mode and
found nothing, I also tried to use lst known good config, which didn't make
any difference. I also went through the entire help&support section and
nothing it suggested made any difference. Is there anyone out there who can
advise how I can fix this, without if possible, wiping the entire hardisck
and reinstalling everything from scratch? thanks in advance. if it makes any
difference I made the update sat 6 aug, around 16.oo hrs uk time, it was
something to do with spam filter outlook 2003
to update computer. the site asked to scan the computer to
verfiy/validate the software on the computerbefore it would look for
available upgrades for the computer. the only update it found was
the recent updtae of outlook version 2003 latest update,i think something
about a spam filter, anyway
it was the only one it found. once this had downloaded, it asked for the
computer to be restarted. I shut the computer down, and when I turned it on
to restart, it would not boot up. the screen initially came up as if it was
turning on normally (black screen, windows xp logo and a line /graphic
showing a loght flashing along it as the machine booting up.) after a few
moments, the flashing line stopped, and the best way to describe was that the
screen froze, or crashed. i turned the power off button, and when I put it on
again, the following screen came up, black background with text on, as
follows:
'We apologise for the inconvenience but windows did not start sucessfully. A
recent hardware or software change may have caused this.
If your computer stopped responding, restarted unextpectedly or was
automatically shut down to protect your files and folders chose last known
good configuration to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to a power failure or
because the power/reset button was pressed, or if you aren't sure what caused
the problem chose start windows normally.
safe mode
safe mode with networking
safe mode with command prompt
last known good configuration
start windows normally
Use the up and down arrows keys to move the highlight of your choice'
I went to start in safe mode, and the next screen comes up full of text
lines,
all the same, (the best way that I can think of to describe this is like the
blackboard Bart wirtes on in the opening credits of the simpsons
reading:multi(0)disk(0)rdisc(0)portion(1)\windows\system32nrdrivers
couldnt wirte down rest of line as text dissapeared and safe mode started up.
Do you think somehow the update has embedded something by altering the
registry? or something that the computer now does not recognise the files?
I am well stuck.....hope all this makes sence to someone out there. It has
been suggested to me to try to de-installoutlook express see if that helps,
but Im not sure if this would (a)help, and (b) may be difficult to do as it
is part of windows XP.
Forgot to say, I also manged to run virus (norton)checker in safe mode and
found nothing, I also tried to use lst known good config, which didn't make
any difference. I also went through the entire help&support section and
nothing it suggested made any difference. Is there anyone out there who can
advise how I can fix this, without if possible, wiping the entire hardisck
and reinstalling everything from scratch? thanks in advance. if it makes any
difference I made the update sat 6 aug, around 16.oo hrs uk time, it was
something to do with spam filter outlook 2003