V
Vicki Crocco
i bought a new computer last week, running windows XP...
my old one ran windows 98. I have a little hp printer
that i dearly love. it worked well the first few days...
then I got the dreaded worm thingy and had to down load
the worm fixer, then my scanner would not work and i had
to download some XP patchy thing, scanner still does not
work... and now my little printer will not, cannot,
work. The poor thing is crazy.. it constantly, when it
is on, eats and spits out paper, sometimes putting little
weird symbols at the top. I think it wants to stop, as it
pauses for a few seconds occasionally, but alas it
cannot. I have contacted hp and done all the normal
stuff, which i will list below. if anyone can help me, i
will be very grateful... my little printer and i have
been together a long time (in technology world, 5 years),
and I am loathe to lose her. Here are my machinations,
thus far:
1. new printer cable
2. connect directly to the conputer, not through the
scanner
3. disconnect and re-connect all possible connections in
all possible orders.
4. un-install and re-install software and drivers
5. disconnect the printer cable and print a test page (it
did do this, which is why I am thinking it is a computer
problem, really)
6. turn off the printer, then the computer, then turn on
the printer and turn on the computer with a disk in the
floppy drive... when it got to that part in the boot up
when it tells you the thing about the non-system disk my
printer added a new blink.... it had been just the power
blink, then the paper feed blink added it's two cents
worth. I think the guy at HP said this meant the BIOS is
probably polling the port, whatever that means.
7. I ended my journey with the advice of the HP guy... i
installed a generic driver and software . no worky.
any guesses? Vicki Crocco
my old one ran windows 98. I have a little hp printer
that i dearly love. it worked well the first few days...
then I got the dreaded worm thingy and had to down load
the worm fixer, then my scanner would not work and i had
to download some XP patchy thing, scanner still does not
work... and now my little printer will not, cannot,
work. The poor thing is crazy.. it constantly, when it
is on, eats and spits out paper, sometimes putting little
weird symbols at the top. I think it wants to stop, as it
pauses for a few seconds occasionally, but alas it
cannot. I have contacted hp and done all the normal
stuff, which i will list below. if anyone can help me, i
will be very grateful... my little printer and i have
been together a long time (in technology world, 5 years),
and I am loathe to lose her. Here are my machinations,
thus far:
1. new printer cable
2. connect directly to the conputer, not through the
scanner
3. disconnect and re-connect all possible connections in
all possible orders.
4. un-install and re-install software and drivers
5. disconnect the printer cable and print a test page (it
did do this, which is why I am thinking it is a computer
problem, really)
6. turn off the printer, then the computer, then turn on
the printer and turn on the computer with a disk in the
floppy drive... when it got to that part in the boot up
when it tells you the thing about the non-system disk my
printer added a new blink.... it had been just the power
blink, then the paper feed blink added it's two cents
worth. I think the guy at HP said this meant the BIOS is
probably polling the port, whatever that means.
7. I ended my journey with the advice of the HP guy... i
installed a generic driver and software . no worky.
any guesses? Vicki Crocco