Printer driver not working after ME to XP

[Art]

Dear Knowledgable People,

After upgrading from ME to XP, I have been confounded with
multiple problems.

Today's problem is my printer & driver.

Prior to "up"grading from ME to XP, my HP OfficeJet G55
was working fine. I then installed XP.

I have tried all the suggestions on the troubleshooters
page (e.g. removing old drivers, downloading a new driver
from HP, unplugging the printer cable.) When I re-plug
the printer cable, XP does not recognize new hardware, and
I am thus unable to install the printer.

Please help me. My printer was working prior to upgrading
from ME to XP. I think there may be some "hidden" file
that is causing confusion, but I have no idea where to
work. (I've already un-intalled all software with XP, but
that doesn't seem to do the trick).

Thanks,

Arthur
(e-mail address removed)

 

[DL]

What type of cable connection is it?

 

[Stu Davis]

Does/did your printer software include any Virtual Device Drivers (VXDs) to
make it function. I don't believe that XP will accept VXDs and that could be
the reason for your problem.

My son had a Canon Multi-pass which worked fine with Win 98 and ME but a no
go for XP. He talked to Canon and they said that they could not/would not
support that particular printer in conjunction with XP.

Stu Davis

 

[Plato]

Prior to "up"grading from ME to XP, my HP OfficeJet G55
was working fine. I then installed XP.

As an aside, when one does an OS upgrade such as this one should unplug
ALL external devices first and make sure the upgrade is working. Then
you can install your external devices according to the docs. One might,
as well, have to download the drivers/docs
first.