Print Spooler stopping unexpectedly

[Guest]

Hello everybody
I'm having a very interesting problem in these days. Print Spooler service of some of clinets (win2k and XP pro) are stopping unexpectedly, I couldnt anything inside Microsoft about that problem. This problem began to occur after applying recent security patches. Actually its occuring since one month. Is there anybody had experienced about that problem or anything like that
Event log is like below

Event Type: Erro
Event Source: Service Control Manage
Event Category: Non
Event ID: 703
Date: 20.05.200
Time: 15:15:1
User: N/
Computer: XXXXXX
Description
The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

 

[Jason Hall [MSFT]]

--------------------
From: "=?Utf-8?B?TWFyayBNaW4=?=" <[email protected]>
Subject: Print Spooler stopping unexpectedly
Date: Thu, 20 May 2004 04:51:04 -0700


Hello everybody,
I'm having a very interesting problem in these days. Print Spooler service
of some of clinets (win2k and XP pro) are stopping unexpectedly, I couldnt
anything inside Microsoft about that problem. This problem began to occur
after applying recent security patches. Actually its occuring since one
month. Is there anybody had experienced about that problem or anything like
that?
Event log is like below;

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 20.05.2004
Time: 15:15:13
User: N/A
Computer: XXXXXXX
Description:
The Print Spooler service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 0 milliseconds:
No action.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
-------------------------

What security patches did you install recently?


--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Guest]

I've installed all patches which are released during appril and later including KB835732. After applying that patch kb835732, I had another problem. Forexample, one of the laptops (HP OMNIBOOK XE3) had problem like below
when I power up the laptop, its hanging up and locking byitself while "windows is starting up" message appeared. I removed the kb835732 and it worked properly. But I'm not sure that print spooler service stopping is related that patch also
So, that problem is still going on for some clients.


----- Jason Hall [MSFT] wrote: ----


-------------------
From: "=?Utf-8?B?TWFyayBNaW4=?=" <[email protected]
Subject: Print Spooler stopping unexpectedl
Date: Thu, 20 May 2004 04:51:04 -070


Hello everybody
I'm having a very interesting problem in these days. Print Spooler service
of some of clinets (win2k and XP pro) are stopping unexpectedly, I couldnt
anything inside Microsoft about that problem. This problem began to occur
after applying recent security patches. Actually its occuring since one
month. Is there anybody had experienced about that problem or anything like
that
Event log is like below

Event Type: Erro
Event Source: Service Control Manage
Event Category: Non
Event ID: 703
Date: 20.05.200
Time: 15:15:1
User: N/
Computer: XXXXXX
Description
The Print Spooler service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 0 milliseconds:
No action

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp
------------------------

What security patches did you install recently


--
~~ JASON HALL ~
~ Performance Support Specialist
~ Microsoft Enterprise Platforms Suppor
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated

 

[Jason Hall [MSFT]]

--------------------
From: "=?Utf-8?B?TWFyayBNaW4=?=" <[email protected]>
Subject: RE: Print Spooler stopping unexpectedly
Date: Mon, 24 May 2004 08:56:03 -0700


I've installed all patches which are released during appril and later
including KB835732. After applying that patch kb835732, I had another
problem. Forexample, one of the laptops (HP OMNIBOOK XE3) had problem like
below;
when I power up the laptop, its hanging up and locking byitself while
"windows is starting up" message appeared. I removed the kb835732 and it
worked properly. But I'm not sure that print spooler service stopping is
related that patch also.
So, that problem is still going on for some clients.
------------------------

Here is the fix for the startup issue after 835732
KB article 841382: "Your Windows 2000-based computer stops responding, you
cannot log on to Windows, or your CPU usage for the System process
approaches 100 percent "
http://support.microsoft.com/?id=841382

I would recommend the following troubleshooting steps in dealing with your
spooler issue:

1. Run the Cleanspl utility from the Windows Server 2003 Resource Kit

(http://www.microsoft.com/downloads/details.aspx?FamilyID=9D467A69-57FF-4AE7
-96EE-B18C4790CFFD&displaylang=en)
(This utility works on XP, 2000, and 2003)

2. Install only in-box drivers for the printers needed when possible (or
else try to obtain updated printer drivers from vendor website)

3. Remove third-party port monitors as per Q260142 (NOTE: Do not remove the
HP Master Monitor if it exists, make sure it is upgraded to version 4.2)

4. Disable the loading of any but the default (WinPrint) by deleting their
respective sub-keys from the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Print Processors





--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.