G
Guest
one of my end users here has a dell latitude d610. we have had it maybe 3
months. i initially setup it up very basic (XP pro SP2) and setup an older
hp deskjet printer using a parallel cable through the dell docking station.
the printer would not print crrectly at all. spit half pages / blank pages
out, all kinds of wierd things. i thought the, easy enough, driver issue.
so i download the latest drivers and it still does the same thing. i figure,
bad printer. so i replace it with one of the same model, and had the same
issues. uninstall / reinstall the driver, same thing.
in the meanime, the user installs software without me knowing that destroyed
his machine. i thought about rebuilding the hive, but changed my mind. blew
the machine away and reload. when the time comes, i atempt getting the hp
deskjet working again. still no go. exact same problem. i figure, ok,
unlikely but maybe both of these older printers are toast. i buy him a new
epson c86. i use these all the time on XP machines, always work very well.
i setup it up and try to print a test page. same problem! it throws an
error about the print spooler asking if i want to send it to microsoft (the
usual). this triggers a thought for me. i check out the print spooler
service and it has been shut off. i turn it back on, try again, and same
thing. every time, same thing. so wierd. i try setting it up with the
parallel cable directly into his laptop, smae problem. i call dell, and
their solutions were to try new drivers or reload the op sys. AGGGHHHH!!! i
couldn't get it threw there head that i had already done that!
so, sorry for the long question, but do any of you know a possible solution
or cause? at this point it seems to be hardware, but checking into all
possibilty's (and due to the fact dell won't do anything about it), i wanted
to see if you guys know any possible causes. in the meantime, i'm going to
try swapping the parallel cable, as well as try a usb cable. just need to
locate one somewhere.
thanks in advance for the help.
months. i initially setup it up very basic (XP pro SP2) and setup an older
hp deskjet printer using a parallel cable through the dell docking station.
the printer would not print crrectly at all. spit half pages / blank pages
out, all kinds of wierd things. i thought the, easy enough, driver issue.
so i download the latest drivers and it still does the same thing. i figure,
bad printer. so i replace it with one of the same model, and had the same
issues. uninstall / reinstall the driver, same thing.
in the meanime, the user installs software without me knowing that destroyed
his machine. i thought about rebuilding the hive, but changed my mind. blew
the machine away and reload. when the time comes, i atempt getting the hp
deskjet working again. still no go. exact same problem. i figure, ok,
unlikely but maybe both of these older printers are toast. i buy him a new
epson c86. i use these all the time on XP machines, always work very well.
i setup it up and try to print a test page. same problem! it throws an
error about the print spooler asking if i want to send it to microsoft (the
usual). this triggers a thought for me. i check out the print spooler
service and it has been shut off. i turn it back on, try again, and same
thing. every time, same thing. so wierd. i try setting it up with the
parallel cable directly into his laptop, smae problem. i call dell, and
their solutions were to try new drivers or reload the op sys. AGGGHHHH!!! i
couldn't get it threw there head that i had already done that!
so, sorry for the long question, but do any of you know a possible solution
or cause? at this point it seems to be hardware, but checking into all
possibilty's (and due to the fact dell won't do anything about it), i wanted
to see if you guys know any possible causes. in the meantime, i'm going to
try swapping the parallel cable, as well as try a usb cable. just need to
locate one somewhere.
thanks in advance for the help.