Powerpoint won't start

[Jason Brown]

New installation of Office 2k3 pro. All programs work
except powerpoint. Here is the error:
AppName: powerpnt.exe AppVer: 11.0.5529.0
AppStamp: 3f281ac3 ModName: kvlhookwin.dll ModVer:
1.0.0.1 ModStamp: 3f46bff9 fDebug: 0 Offset: 000010be

I tried a complete uninstall and reboot then a fresh
install and that didn't work either.

Anyone have any ideas? I did a network install on 6
machines and only 1 machine has this problem.

Thanks.

 

[John Langhans [MSFT]]

Hi Jason,

This is a known problem with the adware problem keen.adware.

We have been unable to reproduce this particular error message internally
so, before you disable the add-in, please consider sending a copy of the
"kvlhookwin.dll" file to me at my throwaway hotmail e-mail address:
junkhousejohn@<you know what goes here for hotmail.com>.

Information on how to remove/disable this adware product can be found at:

http://www.symantec.com/avcenter/venc/data/adware.keenval.html

John Langhans

Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

The posting is provided "AS IS" with no warranties, and confers no rights.

Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm