Portable will not hibernate

[Guest]

When my 2GB Dell portable tries to hibernate, I get the popup message:
"insufficient system resources exist to complete the API"

This document:
Microsoft Article ID : 330909
Last Review : September 27, 2005
Revision : 9.1

Tells me to install service pack 2.

This is a new computer with SP2 and all subsequent updates installed.

 

[Mike Brannigan [MSFT]]

When my 2GB Dell portable tries to hibernate, I get the popup message:
"insufficient system resources exist to complete the API"

This document:
Microsoft Article ID : 330909
Last Review : September 27, 2005
Revision : 9.1

Tells me to install service pack 2.

This is a new computer with SP2 and all subsequent updates installed.

This is an ongoing known issue (on Windows XP SP2).
There is currently no fix available for Windows XP SP2.

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

 

[Guest]

This is an ongoing known issue (on Windows XP SP2).
There is currently no fix available for Windows XP SP2.

If that is the case, why do you keep an erroneous document on your Web site?

Furthermore, I found a reference to that document that is a year old:
http://www.ntwizards.net/2004/10/13/hibernate

So, you have known of this problem for at least a year, and done nothing to
fix it.

I am stuck with a laptop I cannot use effectively since I must shut it down
twice a day when I move between offices.

Would you like to do business with a company that treated its customers this
way?

Larry Pres

 

[Mike Brannigan [MSFT]]

If that is the case, why do you keep an erroneous document on your Web
site?

The fix in the KB articles mentioned fixes a certain class of this
occurrence.
However there are other issues that cause the same effect on certain
machines.

Furthermore, I found a reference to that document that is a year old:
http://www.ntwizards.net/2004/10/13/hibernate

So, you have known of this problem for at least a year, and done nothing
to
fix it.

That is not true I simple said that there was "no fix currently available
for Windows XP SP2".
While I am not at liberty to discuss in a public forum what we are precisely
doing about this issue - but it is being addressed.

I am stuck with a laptop I cannot use effectively since I must shut it
down
twice a day when I move between offices.

Why does shutting down cause you so much of an issue ?
Do you have some significant problem with the restart time of your device ?
If you inter Office journey time is less then 4 to 6 hours then just drop
the machine into "Stand By" that works just as well, and has a shorter close
down ad restart time on large memory devices (which I assume you have given
you are experiencing this problem).

Would you like to do business with a company that treated its customers
this
way?

YesI would and I have done so for over a decade before joining Microsoft;
and we have lots of customers that continue to do so.
We have acknowledged that this is a know issue - we are working to address
this, there are alternative and potentially better solutions for your
situation (inter office moves) - so I fail to see why you feel so aggrieved
and hostile towards us.

Larry Pres

..


--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

 

[Guest]

While I am not at liberty to discuss in a public forum what we are precisely

doing about this issue - but it is being addressed.

Can you let me know off line ([email protected]) when you expect to see it
fixed?

the machine into "Stand By" that works just as well, and has a shorter close
down ad restart time on large memory devices (which I assume you have given
you are experiencing this problem).

Standby mode is a poor option. I carry the machine in a padded backpack.
In standby mode it either gets very hot in the backpack, or, if it takes too
long, runs the battery down. When the battery goes down, it shuts off,
losing work. I typically work with 20-30 files open.

I am not the only one inconvenienced by this problem. For example, last
October, the following was posted at
http://www.ntwizards.net/2004/10/13/hibernate:

"I'm at my breaking point. I've been so gentle to this XP installation,
installing only the bare minimum of software as it's needed. No crap, no
cruft, and no programs that might possibly include anything that resembles
spyware or adware. Zero system crashes to date.
I need hibernate to work every time much more than I need Windows.
Every time this happens I wonder why I don't eBay this 7lb beast and trade
up to a 12" Powerbook."

Larry

 

[-rwxrw-r--]

Can you let me know off line ([email protected]) when you expect to see it
fixed?


Standby mode is a poor option. I carry the machine in a padded backpack.
In standby mode it either gets very hot in the backpack, or, if it takes
too
long, runs the battery down. When the battery goes down, it shuts off,
losing work. I typically work with 20-30 files open.

Well if hibernation is so important to your survival, why don't you consider
removing some RAM from that laptop so that XP can hibernate? Geez, I can
run over 80 processes on my Linux box with only 512MB of RAM and not even
notice it. What the heck do you need 2GB anyways? You could reduce the RAM
and live with that until MickeyMouse comes up with a fix. Mind you, that
may not happen until the version after Vista comes out, but by then you'll
have an antique there.

 

[Mike Brannigan [MSFT]]

Can you let me know off line ([email protected]) when you expect to see it
fixed?

No - but if your University has the appropriately signed Non Disclosure
Agreements (NDAs) with Microsoft such as under a Premier Support Agreement
etc then you should contact your Microsoft Technical Account Manager who can
advise you under the terms of those NDAs. (If your TaM has problems with
this then just ask them to e-mail me)

Standby mode is a poor option. I carry the machine in a padded backpack.
In standby mode it either gets very hot in the backpack, or, if it takes
too
long, runs the battery down. When the battery goes down, it shuts off,
losing work. I typically work with 20-30 files open.

A fully charged laptop can run for many hours in Standby Mode. The offices
at California State University, Dominguez Hills cannot be that far apart.
I do understand about the tempreture issue - but under similar circumstanses
I have not experienced any problems with a laptop in standby for 4 hours.

If standby is not an option then you are left with closing your applications
and reopening them after a restart at your new location

I am not the only one inconvenienced by this problem. For example, last
October, the following was posted at
http://www.ntwizards.net/2004/10/13/hibernate:

"I'm at my breaking point. I've been so gentle to this XP installation,
installing only the bare minimum of software as it's needed. No crap, no
cruft, and no programs that might possibly include anything that resembles
spyware or adware. Zero system crashes to date.
I need hibernate to work every time much more than I need Windows.
Every time this happens I wonder why I don't eBay this 7lb beast and trade
up to a 12" Powerbook."

Larry

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

 

[Guest]

Can you let me know off line ([email protected]) when you expect to see it

No - but if your University has the appropriately signed Non Disclosure
Agreements (NDAs) with Microsoft such as under a Premier Support Agreement
etc then you should contact your Microsoft Technical Account Manager who can
advise you under the terms of those NDAs. (If your TaM has problems with
this then just ask them to e-mail me)

What is your email address?

A fully charged laptop can run for many hours in Standby Mode. The offices
at California State University, Dominguez Hills cannot be that far apart.
I do understand about the tempreture issue - but under similar circumstanses
I have not experienced any problems with a laptop in standby for 4 hours.

You seem to feel hibernation is unecessary, but someone at Microsoft must
disagree with you since they tried to add it as a feature.

For what it is worth, my offices are at my home and the university. I often
travel to other locations.

Furthermore, the computer becomes VERY HOT when in a backpack in standby
mode. I spent nearly $4,000 for this machine, and I do not want it to be
baked on a daily basis.

My work requirements are different than yours. As a customer service rep,
you need to be sensitive to that. Did you read the flame I quoted from
another dissatisfied customer? Instead of being defensive, you (Microsoft)
should listen to your customer complaints and learn from them.

Larry Press

 

[Mike Brannigan [MSFT]]

What is your email address?

Your TaM can look me up by my name (Mike Brannigan) in the global address
list.

You seem to feel hibernation is unecessary, but someone at Microsoft must
disagree with you since they tried to add it as a feature.

Not at all. I am merely stating that in your situation where you find your
self unable to always enter hibernation then Stand By is a viable option
otherwise you will just have to shutdown. As we have discussed you have
encountered a know issue to which there is no currently available fix for
Windows XP SP2.

For what it is worth, my offices are at my home and the university. I
often
travel to other locations.

Furthermore, the computer becomes VERY HOT when in a backpack in standby
mode. I spent nearly $4,000 for this machine, and I do not want it to be
baked on a daily basis.

My work requirements are different than yours. As a customer service rep,
you need to be sensitive to that.

I am NOT a customer service rep. This is a peer to peer support newsgroup -
the Microsoft staff you see here are just helping out when we can
voluntarily.

Did you read the flame I quoted from
another dissatisfied customer? Instead of being defensive, you
(Microsoft)
should listen to your customer complaints and learn from them.

Yes I have read it and seen others. It does not change the situation (and
this is not being defensive - as we have acknowledged this is a know
problem).
It does not however change the fact that we are aware of the issue and are
fixing it.
But I cannot discuss with you the ship vehicle or timeframe for such a fix.

Larry Press

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

 

[Guest]

Your TaM can look me up by my name (Mike Brannigan) in the global address

list.

It turns out I don't have a TaM.

It does not however change the fact that we are aware of the issue and are
fixing it.
But I cannot discuss with you the ship vehicle or timeframe for such a fix.

Is there any mechanism for being informed when this occurs?

 

[Mike Brannigan [MSFT]]

It turns out I don't have a TaM.





Is there any mechanism for being informed when this occurs?

This will be communicated through the current channels for fixes and
updates.

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

 

[Guest]

This will be communicated through the current channels for fixes and
updates.

That situation is similar to the answer I got when I discovered my new car
would not go over 40 MPH on hot summer days. The manufacturer told me they
knew about the problem, and were working on it. They said it would be fixed
eventually, and I should stop by the dealer from time to time to see if they
had solved the problem.

Larry

 

[seanmcleary]

That situation is similar to the answer I got when I discovered my new
car would not go over 40 MPH on hot summer days. The manufacturer told
me they knew about the problem, and were working on it. They said it
would be fixed eventually, and I should stop by the dealer from time to
time to see if they had solved the problem.

i love this analogy. it's so appropriate. what bothers me so much is
that the advice given here (remove memory, use standby, etc.) does not
take into account how -we- do work, instead relying on how Microsoft
thinks we should do work. it's as if the car manufacturer told us they
saw no reason we should ever drive over 25 miles-an-hour anyway, so
what's the problem.

hibernate is an extremely useful, important part of using a computer
for many of us. so is a lot of RAM. having one or the other is
oftentimes not an option, or at least not a very good one. i find it
extremely frustrating that Microsoft has not yet solved this problem
and has presented advice that is quite useless instead.

 

[seanmcleary]

p.s. here's one of many threads out there on this problem:

http://www.ntwizards.net/2004/10/13/hibernate

as you can see, this is not just a handful of users and it is not just
a minor annoyance.

 

[Guest]

that the advice given here (remove memory, use standby, etc.) does not

take into account how -we- do work, instead relying on how Microsoft
thinks we should do work.

Precisely!

If Microsoft remains arrogant and devensive, customers will leave in droves
if they find suitable alternatives. Linux is erroding their server market.
Perhaps Sun/Google Office will do the same for the desktop.


Larry Press