POP3

[Jeff Stephenson [MSFT]]

I quit being able to send e-mail from my Comcast account in Microsoft
Outlook 2002 on Wednesday (2 days ago.) I can still receive. The
explanation in the error message has changed from Wednesday to today,
and is different from the ones previously described by other members of
this group. It was an is an 0X800CCC78 message. However, initially,
the explanation was, "530: authorization required." Now the
explanation is, "The connection to the server was interupted." Also,
initially, only my Comcast account was affected, but I could still send
from my STPWebhosting account. Now, I can't send from either account
from Outlook. Any suggestions would be greatly appreciated. Thanks.

For the "authorization required" error, turn on authorization to your
outgoing server (on the "Outgoing server" tab for the account). For the
"connection interrupted" problem, turn off any virus scanning of your
incoming and outgoing mail.

 

[Guest]

I get the message "protocol error... code 0x800CCC78" at one location where I
connect to BTBroadband, however, at the other location, also BTBroadband,
everything works fine and I can send messages. Unfortunately now I get
duplicated messages sent to me. This is after I'd contacted BT who
instructed me to change from Outlook to Outlook Express!

 

[Guest]

(e-mail address removed)

I have outlook 2002 and NIS 2005 and get the 0x800CCC92 error. I have tried
disabling NIS entirely, uninstalling and reinstalling NIS all with no effect.
I also tried just disabling those bits of NIS that I think are "locking the
maildrop" but I suspect I am not disabling all the right bits as I still
cannot receive my email. Sometimes, depending on what I've done, the system
will just hang and send no error messages but remain connected. I am getting
pretty depressed by the whole event - any other ideas I can try?

Discontinue the email scanning in NIS and you should be okay. It may
require an uninstall->reinstall without that option checked.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, DocBlueCollar asked:

| Like Doug, Von and Nev, I am having a similar issue with my POP/SMTP
| servers
| with Juno/Netzero. I also just updated to NIS 2005 because my NIS
| 2004 was cutting off sending emails (the spam learning component was
| the problem
| there, and when I called Norton, they said version 2005 had the fix
| for that problem and sent me a free upgrade). But now I've replaced
| one problem for another, and the only way I can access email is by
| webmail - this does not
| work for my business at all!
|
|
| "Nev" wrote:
|
|| I too have the same problem as Doug and Von, and have recently
|| upgraded to
|| NIS 2005. I presume there must be a problem with it working
|| alongside
|| Windows XP. Has anyone found a way around this yet? My email seem
|| to work
|| for a few hours before giving the exact same error messages and I
|| have to re-boot, or worse, uninstall NIS and re-install. It's so
|| boring
||
|| "Doug" wrote:
||
||| Jeff, I have the same error message as Von. I use Outlook Xp on
||| WinXp SP2 with Norton Internet Security 2005 also and my server for
||| email is Comcast. I've already reset my password but am not being
||| successful moving email from the server to my local machine. Can
||| you enlighten me?
||| Regards,
||| Doug
|||
||| "Jeff Stephenson [MSFT]" wrote:
|||
|||| Have you contacted Yahoo? The error message that you're getting
|||| clearly shows that Outlook is trying to login to your server and
|||| the login was rejected. If you haven't mistyped your username and
|||| password, then maybe your password got reset somehow...
||||
|||| --
|||| Jeff Stephenson
|||| Outlook Development
|||| This posting is provided "AS IS" with no warranties, and confers
|||| no rights
||||
||||
|||| ||||| Hi Jeff,
|||||
||||| SSL boxes were not checked, all seetings are actually the same as
||||| mine; which works.
||||| If I try and send/receive in OUTLOOK, then as I mentioned, I'm
||||| repeatedly prompted to re-enter the password. Eventually I have
||||| to cancel and the error message that's given is:
|||||
||||| Task 'pop.mail.yahoo.co.uk - Sending and Receiving' reported error
||||| (0x800CCC92): 'Your e-mail server rejected your login. Verify
||||| your user name and password in your account properties. Under
||||| Tools, click E-mail accounts. The server responded:? RR Error
||||| logging in. Please visit http://mail.yahoo.com'
|||||
||||| Needless to say I've checked the account user settings and
||||| password, even disabled Norton Internet Sercurity when attempting
||||| to send in case there was a conflict there - no luck.
|||||
||||| Vaughan
|||||
||||| "Jeff Stephenson [MSFT]" wrote:
|||||
|||||| Could you try actually sending and receiving mail, rather than
|||||| using the "Test Account Settings" button, and tell us the error
|||||| messages you get when you try that? While the test settings
|||||| error messages are "user friendly", they aren't all that useful
|||||| for diagnosing a problem. One thing you may want to check is
|||||| whether (on the "Advanced" tab of your account dialog) you have
|||||| the "Use SSL" boxes checked - they should probably *not* be
|||||| checked
||||||
|||||| --
|||||| Jeff Stephenson
|||||| Outlook Development
|||||| This posting is provided "AS IS" with no warranties, and confers
|||||| no rights
||||||
||||||
|||||| ||||||| Hi Jeff,
|||||||
||||||| Thanks for replying.
|||||||
||||||| There are the two Error Messages when running 'test account
||||||| settings' during Outlook Wizard set-up, i.e.:
|||||||
||||||| "Send test e-mail message: The specified server was found but
||||||| there was no response from the server. Please verify that the
||||||| port and SSL information is correct. To access these settings
||||||| close this dialog, then click More Settings and click on the
||||||| Advance tab".
|||||||
||||||| "Log onto incoming mail server(POP3): The specified server was
||||||| found, but there was no response from the server. Please verify
||||||| that the port and SSL information is correct. To access these
||||||| settings close this dialog, then click More Settings and click
||||||| on the Advance tab".
|||||||
||||||| Needless to say I have check and rechecked the settings but to
||||||| no avail. If I try and open Outlook, I'm repeatedly presented
||||||| with a window to enter/confrim the password.
|||||||
||||||| Vaughan
|||||||
||||||| "Jeff Stephenson [MSFT]" wrote:
|||||||
|||||||| Could you give the exact text of the error messages?
||||||||
|||||||| --
|||||||| Jeff Stephenson
|||||||| Outlook Development
|||||||| This posting is provided "AS IS" with no warranties, and
|||||||| confers no rights
||||||||
||||||||
|||||||| ||||||||| With a UK Yahoo address, POP3 transfer of mail to OULTLOOK
||||||||| 2002 is free and it works fine. However, I have tried to do
||||||||| the same under a different user name and Yahoo account on the
||||||||| same PC, but to no avail - can't
|||| send
|||||| and
|||||||| can't
||||||||| receive, and keeps asking for the password. Error message
||||||||| simply states that outgoing and incoming cannot communicate
||||||||| with the server!
||||||||| I know that the OUTLOOK is set up ok, from apart from the
||||||||| address and password, everything is identical. The ISP and
||||||||| modem are fine for it works for my e-mail. Tried Yahoo Help
||||||||| and the ISP help desk, no solution. I have also tried
||||||||| disabling NIS in case internet access/mail was denied, but
||||||||| again no luck.
||||||||| Anyone had the same problem, or have a solution?

 

[Guest]

Milly - by "email scanning" did you mean only NIS2005 -> NAV -> STatus ->
Email scanning. I have also turned off the Norton Antispam - should NASpam
be turned off too?

Thanks for any help.

Discontinue the email scanning in NIS and you should be okay. It may
require an uninstall->reinstall without that option checked.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, DocBlueCollar asked:

| Like Doug, Von and Nev, I am having a similar issue with my POP/SMTP
| servers
| with Juno/Netzero. I also just updated to NIS 2005 because my NIS
| 2004 was cutting off sending emails (the spam learning component was
| the problem
| there, and when I called Norton, they said version 2005 had the fix
| for that problem and sent me a free upgrade). But now I've replaced
| one problem for another, and the only way I can access email is by
| webmail - this does not
| work for my business at all!
|
|
| "Nev" wrote:
|
|| I too have the same problem as Doug and Von, and have recently
|| upgraded to
|| NIS 2005. I presume there must be a problem with it working
|| alongside
|| Windows XP. Has anyone found a way around this yet? My email seem
|| to work
|| for a few hours before giving the exact same error messages and I
|| have to re-boot, or worse, uninstall NIS and re-install. It's so
|| boring
||
|| "Doug" wrote:
||
||| Jeff, I have the same error message as Von. I use Outlook Xp on
||| WinXp SP2 with Norton Internet Security 2005 also and my server for
||| email is Comcast. I've already reset my password but am not being
||| successful moving email from the server to my local machine. Can
||| you enlighten me?
||| Regards,
||| Doug
|||
||| "Jeff Stephenson [MSFT]" wrote:
|||
|||| Have you contacted Yahoo? The error message that you're getting
|||| clearly shows that Outlook is trying to login to your server and
|||| the login was rejected. If you haven't mistyped your username and
|||| password, then maybe your password got reset somehow...
||||
|||| --
|||| Jeff Stephenson
|||| Outlook Development
|||| This posting is provided "AS IS" with no warranties, and confers
|||| no rights
||||
||||
|||| ||||| Hi Jeff,
|||||
||||| SSL boxes were not checked, all seetings are actually the same as
||||| mine; which works.
||||| If I try and send/receive in OUTLOOK, then as I mentioned, I'm
||||| repeatedly prompted to re-enter the password. Eventually I have
||||| to cancel and the error message that's given is:
|||||
||||| Task 'pop.mail.yahoo.co.uk - Sending and Receiving' reported error
||||| (0x800CCC92): 'Your e-mail server rejected your login. Verify
||||| your user name and password in your account properties. Under
||||| Tools, click E-mail accounts. The server responded:? RR Error
||||| logging in. Please visit http://mail.yahoo.com'
|||||
||||| Needless to say I've checked the account user settings and
||||| password, even disabled Norton Internet Sercurity when attempting
||||| to send in case there was a conflict there - no luck.
|||||
||||| Vaughan
|||||
||||| "Jeff Stephenson [MSFT]" wrote:
|||||
|||||| Could you try actually sending and receiving mail, rather than
|||||| using the "Test Account Settings" button, and tell us the error
|||||| messages you get when you try that? While the test settings
|||||| error messages are "user friendly", they aren't all that useful
|||||| for diagnosing a problem. One thing you may want to check is
|||||| whether (on the "Advanced" tab of your account dialog) you have
|||||| the "Use SSL" boxes checked - they should probably *not* be
|||||| checked
||||||
|||||| --
|||||| Jeff Stephenson
|||||| Outlook Development
|||||| This posting is provided "AS IS" with no warranties, and confers
|||||| no rights
||||||
||||||
|||||| ||||||| Hi Jeff,
|||||||
||||||| Thanks for replying.
|||||||
||||||| There are the two Error Messages when running 'test account
||||||| settings' during Outlook Wizard set-up, i.e.:
|||||||
||||||| "Send test e-mail message: The specified server was found but
||||||| there was no response from the server. Please verify that the
||||||| port and SSL information is correct. To access these settings
||||||| close this dialog, then click More Settings and click on the
||||||| Advance tab".
|||||||
||||||| "Log onto incoming mail server(POP3): The specified server was
||||||| found, but there was no response from the server. Please verify
||||||| that the port and SSL information is correct. To access these
||||||| settings close this dialog, then click More Settings and click
||||||| on the Advance tab".
|||||||
||||||| Needless to say I have check and rechecked the settings but to
||||||| no avail. If I try and open Outlook, I'm repeatedly presented
||||||| with a window to enter/confrim the password.
|||||||
||||||| Vaughan
|||||||
||||||| "Jeff Stephenson [MSFT]" wrote:
|||||||
|||||||| Could you give the exact text of the error messages?
||||||||
|||||||| --
|||||||| Jeff Stephenson
|||||||| Outlook Development
|||||||| This posting is provided "AS IS" with no warranties, and
|||||||| confers no rights
||||||||
||||||||
|||||||| ||||||||| With a UK Yahoo address, POP3 transfer of mail to OULTLOOK
||||||||| 2002 is free and it works fine. However, I have tried to do
||||||||| the same under a different user name and Yahoo account on the
||||||||| same PC, but to no avail - can't
|||| send
|||||| and
|||||||| can't
||||||||| receive, and keeps asking for the password. Error message
||||||||| simply states that outgoing and incoming cannot communicate
||||||||| with the server!
||||||||| I know that the OUTLOOK is set up ok, from apart from the
||||||||| address and password, everything is identical. The ISP and
||||||||| modem are fine for it works for my e-mail. Tried Yahoo Help
||||||||| and the ISP help desk, no solution. I have also tried
||||||||| disabling NIS in case internet access/mail was denied, but
||||||||| again no luck.
||||||||| Anyone had the same problem, or have a solution?

 

[Guest]

I cannot get my email network password to quit popping up, my email acct is
with a pop3, when I go to OUTLOOK-it keeps asking for the network password-to
send/receive, or when I first log on or even now, it keeps popping up-
the email accts were verified and working, now what? this is with a new
dell computer-
I have gone to the sight where it asks to remember password and clicked
that, but still does not help
is it the Norton security software that was installed with the new dell
computer?
any advice?

 

[Guest]

Hi, my name is Edan and I have the same exact problem - I get Error No:
0x800CCC92 when connecting yahoo inbox to outlook 2003! Yahoo Help do not
replay my questions!!! SO...should I give up and pay for a service that is
suppose to be free??? Or did you actually understood what is the problem?
Please help.

 

[SgtRich]

Hi, my name is Edan and I have the same exact problem - I get Error No:
0x800CCC92 when connecting yahoo inbox to outlook 2003! Yahoo Help do not
replay my questions!!! SO...should I give up and pay for a service that is
suppose to be free???

What domain of Yahoo is your account in? If it is yahoo.com, you
cannot use Outlook to access it unless you pay Yahoo for POP access to
the account.

 

[Guest]

Hi, Its Edan again. The problem has no solution so far. I also have a Dell
with Norton Anti-Virus. Could that possibly be the reason?

 

[Guest]

I'm using McAfee. I disabled it and am experiencing the same error message. I
upgraded from Outlook 2000 to Outlook 2003 and have been unable to retrieve
my email by setting up the POP account. I touched nothing after the upgrade
before experiencing the problem. I can still send emails, but can't receive.
I checked with my ISP/server and their is not problem there. I can retrieve
my messages through their weblink using the same password that I can't use in
Outlook 2003.

 

[Guest]

Exact same problem here. But did no upgrades, just traveled out of town,
stopped working (recieving, sending is okay). Turned off Virus protection and
Firewalls, and I still can't DL e-mails. I've also checked the Microsoft web
page for this issue, only found one vauge reference which was of no use.

Any one have a clue?

 

[Guest]

Hi-I have the same issue. I'm using windows live care anti-virus and
windows defender. I don't think it's an anti-virus issue. There was
Microsoft update of an SP3 for networks, and noted error codes for sign in on
POP3, but I couldn't figure how to install as it would not update on my
system. I was working on my reistry, did anyone else attempt registry work
and note this issue afterwards?

 

[Guest]

I'm having a similar problem on my new Toshiba and I haven't even set up any
antivirus. My message reads
"Task "Juno - Receiving' reported error (0x80040900): 'The server name you
entered can not be found on the network (it might be down temporarily).
Please verify that you are online and that the server name is correct.'

This is so frustrating as the Microsoft help instructions tell you
specifically how to view Juno webmail but if it doesn't work, the help
section provides no options.

If anybody can help I would sure appreciate it.
Thanks, Linda

 

[Charlie Tame]

It sounds like you might have a wrong setting

If I have the right "Juno" then the two server names should look like

pop.juno.com

and

smtp.juno.com

tools>accounts>double click the account name and check the property sheet to
see what is there.

Some Antivirus will change these settings if you choose to have email
scanning turned on, we generally suggest you don;t use email scanning
because it does nothing to help and often causes confusion and problems.

The name mail.juno.com may also work for both of these but if you still have
problems look for the names on the Juno website or call their tech support.

Charlie