Please help!

[BakerCo]

Ok so I rebooted my computer and when it came back up it looked like it
was in Safe Mode. The screen resolution was set to 640 by 480 with 4
bit color quality. I rebooted again to see if it was in safe mode but
it wasn't. I tried resetting the resolution but it was just stuck. I
have a feeling that it is either a virus or some sort of spyware but I
have run SpyBot and MS anti-spyware beta for the possibility that it is
spyware and I ran AVG to check if it was a virus and to no surprise
they came up with nothing. I've seen other posts like this on some
other forums but I haven't seen anyone actually reply with a solution.
Please help, I have lots of work to do. I hope no one else has to
experience a 640 resolution with like 16 colors on a 19 inch screen.
It's driving me crazy....

 

[Guest]

It sounds as though you've lost your video drivers.
The usual fix is to delete the "Display Adapter" entry in Control
Panel/System/Device manager. Reboot, and the drivers should reinstall.

 

[Malke]

Ok so I rebooted my computer and when it came back up it looked like
it was in Safe Mode. The screen resolution was set to 640 by 480 with
4 bit color quality. I rebooted again to see if it was in safe mode
but it wasn't. I tried resetting the resolution but it was just stuck.
I have a feeling that it is either a virus or some sort of spyware but
I have run SpyBot and MS anti-spyware beta for the possibility that it
is spyware and I ran AVG to check if it was a virus and to no surprise
they came up with nothing. I've seen other posts like this on some
other forums but I haven't seen anyone actually reply with a solution.
Please help, I have lots of work to do. I hope no one else has to
experience a 640 resolution with like 16 colors on a 19 inch screen.
It's driving me crazy....

First try installing updated drivers for your video card. Never get
drivers from Windows Update. Get them from:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM
computer (HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the
drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific
model machine and look at the specs (you'll be there to get the drivers
anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor.

http://www.belarc.com/free_download.html - Belarc Advisor

If updating the drivers doesn't help, then your video card has probably
died. Test by uninstalling it and replacing with a known-working video
card. If the new card works fine, discard the old one.

Malke