PC Crashed

[KMJR]

Can anyone give me advise on my problem?

yesterday I was working on my pc then all the programmes froze up on me I
shut down rebooted then no icons where appearing and could not get the start
menu bar at the bottom of the screen.

I restored the pc to factory settings and re installed all the packages I
had on it but since the crash my internet link is been distrupted all the
time and asking me to do a diagnostic and restart my pc it loses it's
connection it comes back on after a restart but it keeps happening every 10
mins.

Can some one please advise what checks or fixes I can try in the most
simplist terms as I am not that computer literate

And my internet provider have advised that I need a computer expert to take
a look

Thank you

 

[KMJR]

I recieved message "the winsock on this pc has errored " then asking me to
run the diagnostic and restart.

 

[KMJR]

I recieved the message the winsock has errored on this pc then runs a
dianostic then restarts

 

[Gerry]

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[KMJR]

Hope this is what you wanted Thanks

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/01/2008
Time: 20:11:03
User: N/A
Computer: HP16663321395
Description:
Hanging application iexplore.exe, version 7.0.6000.16574, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 35 37 34 20 69 6e 16574 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/01/2008
Time: 20:10:37
User: N/A
Computer: HP16663321395
Description:
Hanging application iexplore.exe, version 7.0.6000.16574, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 35 37 34 20 69 6e 16574 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 11/01/2008
Time: 19:56:04
User: NT AUTHORITY\SYSTEM
Computer: HP16663321395
Description:
Windows saved user HP16663321395\Administrator registry while an application
or service was still using the registry during log off. The memory used by
the user's registry has not been freed. The registry will be unloaded when it
is no longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 11/01/2008
Time: 19:56:04
User: HP16663321395\Administrator
Computer: HP16663321395
Description:
Windows cannot unload your classes registry file - it is still in use by
other applications or services. The file will be unloaded when it is no
longer in use.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 11/01/2008
Time: 19:31:21
User: NT AUTHORITY\SYSTEM
Computer: HP16663321395
Description:
Windows saved user HP16663321395\Administrator registry while an application
or service was still using the registry during log off. The memory used by
the user's registry has not been freed. The registry will be unloaded when it
is no longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 11/01/2008
Time: 19:31:21
User: HP16663321395\Administrator
Computer: HP16663321395
Description:
Windows cannot unload your classes registry file - it is still in use by
other applications or services. The file will be unloaded when it is no
longer in use.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 11/01/2008
Time: 19:09:26
User: NT AUTHORITY\SYSTEM
Computer: HP16663321395
Description:
Windows saved user HP16663321395\Administrator registry while an application
or service was still using the registry during log off. The memory used by
the user's registry has not been freed. The registry will be unloaded when it
is no longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/01/2008
Time: 14:48:07
User: N/A
Computer: HP16663321395
Description:
Hanging application wmplayer.exe, version 11.0.5721.5145, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 77 6d 70 6c 61 79 wmplay
0018: 65 72 2e 65 78 65 20 31 er.exe 1
0020: 31 2e 30 2e 35 37 32 31 1.0.5721
0028: 2e 35 31 34 35 20 69 6e .5145 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000


Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 10/01/2008
Time: 22:49:04
User: N/A
Computer: HP16663321395
Description:
Fault bucket 551330672.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 35 35 31 33 33 30 36 37 55133067
0010: 32 0d 0a 2..


Event Type: Error
Event Source: HTTP
Event Category: None
Event ID: 15005
Date: 11/01/2008
Time: 20:12:52
User: N/A
Computer: HP16663321395
Description:
Unable to bind to the underlying transport for 0.0.0.0:2869. The IP
Listen-Only list may contain a reference to an interface which may not exist
on this machine. The data field contains the error number.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 04 00 02 00 52 00 ......R.
0008: 00 00 00 00 9d 3a 00 c0 ....Â:.À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 43 00 00 c0 C..À


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 11/01/2008
Time: 20:02:58
User: N/A
Computer: HP16663321395
Description:
The Computer Browser service terminated with the following error:
This operation returned because the timeout period expired.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 11/01/2008
Time: 19:58:18
User: NT AUTHORITY\SYSTEM
Computer: HP16663321395
Description:
The server {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} did not register with DCOM
within the required timeout.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Gerry]

KMJR

I cannot see any report amongst those you have posted relating to the
crash. Look again at the System log.

Download and install the User Profile Hive Cleanup Service
Download details: User Profile Hive Cleanup Service
http://snipurl.com/5b61

UPHClean v1.5e readme.txt
http://snipurl.com/ko8m

This will help with some of the problems reported.

What is the status of McAfee on your computer?

How much RAM memory?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~