Outlook takes long time in new message with word 2003 as editor

[Ahmedgtech]

Good Day

Urgently need help in troubleshooting a problem which is spread among many
clients in which Outlook takes long time when you create or reply first
message after starting outlook , our clients are windows XP with SP3 and the
Microsoft office is office 2003 with SP3 , My machine suffers from this error
although i have patched it to the latest updates from Microsoft update , I
have Mcafee Viruscan Enterprise 8.5.0i
and i have disabled access protection when outlook startes but it did not
solve the problem

Apprecite quick advice and any troubleshooting tips
Ahmedg

 

[K. Orland]

You mentioned error, is there an error message? What does it say? Does
Outlook behave the same way if you start it in safe mode?

Start > Run > outlook.exe /safe (note that there is a space between
outlook.exe and /safe)

 

[Ahmedgtech]

Sorry for being late to give feedback,anyway:

There is no error message or error in the application event viewer ,when i
restart outlook in safe mode it does not take long time when i press new
message

 

[Kathleen Orland]

If Outlook works in safe mode, then check the Add Ins to see what is
integrated wtih Outlook that causes the unwanted behaviour. The best method
is to disable all the Add Ins, then start Outlook normally and add them back
one at a time, testing inbetween.

 

[Ahmedgtech]

Good Day

How do i disable the add ins and enable them

Thanks for your support

 

[Kathleen Orland]

Off the top of my head (and I'm not using Outlook 2003 at work), Tools >
Options > Other > Advanced Options > Add In Manager. Since I'm not using the
same version of Outlook, the instructions are approximate.
Uncheck them all and click OK to disable them. Restart Outlook in regular
mode. Add one back and test. If Outlook continues to behave, then add
another back.
This assumes that the issues are gone away if you open Outlook in safe mode.