Outlook sending errors.

[myles]

I have recently got a program that helps my spam and junk
problem called Mail Washer (V4.1).

The program works great but I am having a problem with
Outlook 2002. When I try to send a message I receive a
error quoting:


Task 'mail.garethmyles.com - Sending and Receiving'
reported error (0x800CCC7D) : 'Your outgoing (SMTP)
server does not support SSL-secured connections. If SSL-
secured connections have worked in the past, contact your
server administrator or Internet service provider (ISP).
The server responded: ??$for more information.'


And


Task 'mail.garethmyles.com - Sending' reported error
(0x8004210B) : 'The operation timed out waiting for a
response from the sending (SMTP) server. If you continue
to receive this message, contact your server
administrator or Internet service provider (ISP).'


A user told me to do the following:

If you don't use SSL uncheck the SSL option in your
Account configuration;
Tools-> E-mail Accounts...-> Next-> doubleclick your
mail.garetmyles.com
server-> button More Settings...-> tab Advanced

But now I have unchecked the tab but it is still not
sending the emails. I get an error as follows:

Task 'mail.garethmyles.com - Sending and Receiving'
reported error (0x800CCC6F) : 'Your outgoing (SMTP) e-
mail server has reported an internal error. If you
continue to receive this message, contact your server
administrator or Internet service provider (ISP). The
server responded: ????????????'

Hope someone can help.

 

[Brian Tillman]

Task 'mail.garethmyles.com - Sending and Receiving'
reported error (0x800CCC6F) : 'Your outgoing (SMTP) e-
mail server has reported an internal error. If you
continue to receive this message, contact your server
administrator or Internet service provider (ISP). The
server responded: ????????????'

Try pretending to be an SMTP client, telnet to port 25 of your ISP's server
and see what you get:

C:\> telnet mail.garethmyles.com 25

 

[Myles]

Hi,

I had a bash at it.

The telnet thing says "220 nuin.pair.com ESMTP"

Does this mean anything to you?

Thanks.

Myles.

 

[Brian Tillman]

The telnet thing says "220 nuin.pair.com ESMTP"

Does this mean anything to you?

Yes. It means that your mail server is really nuin.pair.com (as opposed to
mail.garethmyles.com, although mail.garethmyles.com is 216.92.81.125 while
nuin.pair.com is 209.68.1.45) and that it supports extended SMTP commands.
Now, do this again and continue the conversation:

C:\> telnet mail.garethmyles.com 25
HELO whatever-your-machine-name-is

if this works (i.e., you get a 250 reply back), keep going with this:

MAIL FROM:<[email protected]>

You should get another 250 response. Then enter

RCPT TO:<[email protected]>

followed by another 250 response. Then enter

DATA

You should get a 354 response. If you do, enter whatever you want. When
you want to end the message, enter a line containing a single period. You
should get another 250 response. Finally, enter

QUIT

and receive a 220 response. If anything other than the responses I've
mentioned appear, write it down and post it, along with the command you
entered. In fact, a complete transcript of the session would be useful. Of
course, edit it to keep from giving away names and addresses.

 

[Myles]

Hi,

I had a stab at your suggestion. Eveything seemed okay
aside from the last bit. I entered the single period and
it said 250 ok 1085855064 qp 57238. After I entered Quit
it displayed 502 unimplemented (#5.5.1).

Hope this means something to you.

Thanks.

Myles.

 

[Brian Tillman]

I had a stab at your suggestion. Eveything seemed okay
aside from the last bit. I entered the single period and
it said 250 ok 1085855064 qp 57238. After I entered Quit
it displayed 502 unimplemented (#5.5.1).

This last response explains the condition you described in your original
post. To recap, you said:

Task 'mail.garethmyles.com - Sending' reported error
(0x8004210B) : 'The operation timed out waiting for a
response from the sending (SMTP) server. If you continue
to receive this message, contact your server
administrator or Internet service provider (ISP).'

The QUIT command is a very basic SMTP handshake command and it's the only
way to terminate an SMTP connection. If your SMTP server does not recognize
the command and doesn't return the "250" response, your mail client isn't
going to recognize that the SMTP session is over and release the connection.
Instead, it will hold the connection open waiting for the 250 response and
eventually time out. It's proof-positive that your SMTP server is not
working.

One last question: did you enter "QUIT", "quit", or "Quit"? Originally, the
SMTP commands were required to be in upper case.

 

[myles]

Hi,

Thanks for replying.

I think I must have entered Quit in lower case. When I
entered QUIT I got a :

221 nuin.pair.com

Does this help? Do I have to contact my host to get this
working or is it something at my end?

Thanks,

Myles.

 

[Brian Tillman]

I think I must have entered Quit in lower case. When I
entered QUIT I got a :

221 nuin.pair.com

Does this help? Do I have to contact my host to get this
working or is it something at my end?

221 is a "closing transmission channel" message. This is valid. In my
original post describing the session, I mistyped "221" and "220". Now I'm
stumped.

 

[Guest]

Hi,

It has been resolved. I got a letter yesterday from my
ISP saying my outgoing mail server has changed. Why they
could not have emailed me the information, I do not know.
Or tell me this when I called them.

Thanks very much for all your help, sorry it turned out
to be a wild goose chase.

Hope my ISP's car doesn't start in the morning. That'll
teach him.

Cheers,

MYles.