G
Guest
I have a client that was having an issue with his Word Normal.dot template.
It was somehow renamed and put in a different place.Malware was mostlikely
the culprit.
In an effort to correct this issue, I went to Add/Remove Programs and chose
to change the configuration settings to the default installation.
Unfortunately, all of his outlook settings were overwritten. His .pst backup
file vanished. The only one I could find had old information. There are no
restore points.
Do you have any idea how I can recover this pst file as he needs to have a
record of all of his sent files?
I was able to recover his inbox from the verizon server, but they do not
keep a record of sent emails sent through outlook.
What do you advise?
Thank you. I appreciate it.
It was somehow renamed and put in a different place.Malware was mostlikely
the culprit.
In an effort to correct this issue, I went to Add/Remove Programs and chose
to change the configuration settings to the default installation.
Unfortunately, all of his outlook settings were overwritten. His .pst backup
file vanished. The only one I could find had old information. There are no
restore points.
Do you have any idea how I can recover this pst file as he needs to have a
record of all of his sent files?
I was able to recover his inbox from the verizon server, but they do not
keep a record of sent emails sent through outlook.
What do you advise?
Thank you. I appreciate it.