Outlook .pst file lost, please help!

[Guest]

I have a client that was having an issue with his Word Normal.dot template.
It was somehow renamed and put in a different place.Malware was mostlikely
the culprit.

In an effort to correct this issue, I went to Add/Remove Programs and chose
to change the configuration settings to the default installation.
Unfortunately, all of his outlook settings were overwritten. His .pst backup
file vanished. The only one I could find had old information. There are no
restore points.


Do you have any idea how I can recover this pst file as he needs to have a
record of all of his sent files?


I was able to recover his inbox from the verizon server, but they do not
keep a record of sent emails sent through outlook.

What do you advise?


Thank you. I appreciate it.

 

[Brian Tillman]

In an effort to correct this issue, I went to Add/Remove Programs and
chose to change the configuration settings to the default
installation. Unfortunately, all of his outlook settings were
overwritten. His .pst backup file vanished. The only one I could find
had old information. There are no restore points.

The default location for PSTs is the hidden folder %UserProfile%\Local
Settings\Application Data\Microsoft Outlook. DId you look there? Make sure
you change your Folder Options to show hidden files and folders.

 

[DL]

And avoid multi posting