Outlook free busy error

[Daniel]

Hi

Outlook user with exchange server account getting free busy error. Tired
cleanfreebusy switch but get unable to clean error. Also outlook slowing
down when looking at delegates tab and not all delegates are shown.

Any advise please?

Many thanks.

Regards,

Daniel.

 

[Guest]

Did you try the /cleanreminders or /cleanschedplus switches ?

 

[Daniel]

... no I haven't done, bit nervous of doing as it mentions deleting from the
server?

D

 

[Guest]

The /cleanreminders switch cleans AND regenerates the user's reminders.
You can check http://www.howto-outlook.com/Howto/commandlineswitches.htm for
Outlook switch information. Another good Outlook resource is the slipstick
website:
http://www.slipstick.com/index.htm (I didn't search further in because you
didn't mention what version of Outlook your user is running). You can also
check another great site: http://www.outlook-tips.net/index.html

 

[Daniel]

... i don't know if it is related but 3 or 4 of the users including the one
with the free busy error, on the lan (SBS2003) are having trouble opening
outlook. It just hangs. Will not open in safe mode. If they try to restart
they get an WMS idle still running error. Close that and outlook may run.
Alternatively restarting in safe mode with networking will allow outlook to
run. Then restarting normally will usually result in outlook running again.
These problems seem to have started after the MS patches a few weeks ago.

Have tried re-installing etc but no luck. Any ideas please?

D.

 

[Guest]

Try the helpful information listed here for users who have difficulty opening
Outlook, there's a few options:
http://www.howto-outlook.com/faq/outlookdoesntstart.htm
Let me know what happens.

 

[Daniel]

... will do, many thanks.

What makes it difficult is once it has started via safe mode it may not
recur for a few days.

Seems odd that all 4 users started to experience problems within days of MS
patches?

D.

 

[Guest]

True it's odd, but I've seen some bizarre coincidences that end up being
totally unrelated to what you think should be happening!
It's likely that someone else will know more about what's going on than
myself. There are some excellent Outlook MVP's around here.

 

[Daniel]

Hi

I have tried scanpst on the ost. Scandisk, defrag, cleanup etc. Renamed
outcmd.dat. new profile etc. Unloaded some pluggins. Still seem to get the
problem and in varying degrees on 4 laptops, with repeatable behaviour i.e.
only gets as far as spalsh screen on first attempt. Safe mode does not even
bring up splash screen but shows outlook as a running process. If a restart
is attempted a program running wms idle message appears. If that is closed
outlook starts in safe mode.

Do I need to repost to see if the MVP's might advise?

Regards,

Daniel.

 

[Guest]

No need to repost, they'll be watching this thread.
Do you have a TechNet subscription by any chance or have you contacted PSS?
If you're a TechNet subscriber, you can go through the following:
http://support.microsoft.com/select/default.aspx?target=assistance&c1=505&
(choose your version of Outlook from there)

 

[Daniel]

... tried MS, got advised to re-install. Which I did, still had problem.
Returned the PC to factory state with restore disk, patched up to date, apps
etc. Problem returned after a day or so. MS advised restoring again, which
seems pointless having done it once.

Any ideas from the MVP's please?

I think I have tried most of the suggestions on the links in this thread.

Thanks & Regards,

Daniel.