Outlook error: MS Visual C++ Error Runtime Library - abnormal pr.

G

Guest

Try to open Outlook 2002. It opens with an error:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program C:\Progra~\Micros~\Office\outlook.exe
abnormal program termination

If I click okay or the "x", Outlook closes. I cannot do anything with
Outlook while that box is there.

Thank you.
 
G

Guest

Thanks - but McAfee is not on this computer. I tried to do a search for it
(in case it came in some package) but it isn't there. I can't click on any
settings in Outlook - the only thing I can do is close out the error message
and Outlook shuts down. It does receive mail, though (but I can't get to the
mail).
Thank you for your assistance.
Linda
 
G

Guest

Are you running Norton Internet Security 2004? There is a problem with the
Antispam Outlook plugin. It seems to only affect multi-user XP systems.
Norton told me they are aware of the problem but have no fix (That was 3
months ago). You can get rid of the problem by renaming the" MSOUPLUG" file.
This will unfortunately stop Norton Antispam from working properly but
Outlook will not crash anymore. Hope this helps. That file is in C:\Program
Files\Common Files\Symantec Shared\Antispam on my computer I just Changed the
file extension to .old.
 
G

Guest

I ended up running the restoration disks - lost all my email though. It
probably was a problem with Norton Internet Security 2004 because that's what
I have. I will take your
suggestion - I have anti-spam with my server so I can live without another
one.
Thank you so much for your help.
 
G

Guest

Yippee
After several days of bashing my brains out, searching, reading and getting
very frustrated, this describes my problem exactly.
Will try the solution. Many thanks.
 
G

Guest

Hello,

Trying to import an excel database (Large one....I think) that is the only
time I get the Outlook error: MS Visual C++ Error Runtime Library after it
has been trying to import for a few minutes.

Tried looking for the file: MSOUPLUG in the correct areas but could not
locate......also did a search and still could not locate????

Help!!!

Thks
Frank
 
G

Guest

Thanks, this worked perfectly!!!!!

g_man said:
Are you running Norton Internet Security 2004? There is a problem with the
Antispam Outlook plugin. It seems to only affect multi-user XP systems.
Norton told me they are aware of the problem but have no fix (That was 3
months ago). You can get rid of the problem by renaming the" MSOUPLUG" file.
This will unfortunately stop Norton Antispam from working properly but
Outlook will not crash anymore. Hope this helps. That file is in C:\Program
Files\Common Files\Symantec Shared\Antispam on my computer I just Changed the
file extension to .old.
Click to expand...
 
G

Guest

This error is also with Norton 2005 Internet Security with XP multiuser system.

Thanks for the help. Chris
 
G

Guest

Agree with all details of this thread. This past week I encountered this
same problem on two systems: a legacy desktop PC with NIS 2004; and a new
laptop PC with NIS 2005 installed. Upon configuring both systems to support
multiple Outlook user accounts the same bug occurred on both machines. The
fix described in this thread works! Thanks to the author, who has saved me a
lot of trouble...
 
G

Guest

I am using Office 2000 Professional SP3 on Windows XP Home Edition SP2 with
Norton Internet Security 2004. Starting this morning, when I try to run
Outlook ver. 9.0.0.6604 I get the following message:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\...OUTLOOK.EXE
This application has requested the runtime to terminate it in an unusual way.
Pleasee contact the application's support team for more information.
|OK|

When I click on "OK", Outlook closes.

I tried almost every curesuggested on several threads:
I tried to start Outlook from the command line with the /safe switch; same
problem.
I ran Install to repair Office; problem not fixed.
I ran scanpst,exe on my Personal Folder; problem not fixed.
I renamed outcmd.dat to .old; problem not fixed.
Finally, I renamed C:\Program Files\Common Files\Symantec
Shared\Antispam\MSOUPLUG.DLL to .OLD as suggested by g_man. THIS WORKED!!
Why did I have this problem after using the same configuration for many
months? Norton AutoUpdate ran last night.
 
G

Guest

Hi g_man,

I'm getting this runtime error problem when I try to open Outlook too. The
program won't open at all. I don't have Norton installed on the computer,
only Symantec Virus Scan. Tried to look for that MSOUPLUG file but I don't
have it.

Any suggestion? I'm desperate...

O
 
G

Guest

I run Windows ME, Office 2000, and Norton and starting having this same error
msg 2 months ago = driving me crazy. Do not have an Antispam file, and cannot
locate the MSOUPLUG file. Anyother way to solve this? Got so excited when I
found this..and now bummed can't make it work!
 
G

Guest

I get the same error with Outlook 2002 running XP Pro and NIS 2004. It only
occurs the first time I launch Outlook after signing on. If I close Close
Outlook (my only option) and then restart it, the program loads slowly but
does load and funtions normally. As it loads I note on the lower left side
of the screen the words "Loading Data set", "Databinding" and then the the
send/receive process begins. Will disabling (turning off) the NIS antispam
option work as well or do I have to change the "msouplug" file name?

Is there a harm leaving things alone, as long as I don't mind having to
launch the program twice, or will this lead to other problems down the line?
 
G

Guest

The solution d't help for me. i am using Symantes Antivirus Cooperate Edition.
Please help, thanks
 
G

Guest

Hi,

Thanks for the advice. I had been getting the C++ error and when I changed
MSOUPLUG from .dll to .old I could then open Outlook.

Just one problem though. I cannot see any of my e-mails and I cannot find
the .pst file on my PC.

Any ideas?

Thanks,
Jason
 
G

Guest

I have had this problem several times and this is what I suggest.

First find the MSOUPLUG file by search your computer.
When you find it, right click the file and rename it to MSOUPLUG.old

keep the search window open.

try to open outlook now.
If it opens fine then you are in good position.
If it opens and you have no data then you need to run the inbox repair tool.

Close outlook
open repair tool and repair your outlook.pst file
then go to your search window that is still open and change the MSOUPLUG.old
file back to .dll extension

try to reopen outlook.
If that does not still work leave the MSOUPLUG file with the .old extension
That however, will keep Norton intergration from working properly

I hope that helps
 
G

Guest

I have tried to rename MSOUPLUG.DLL, but it will not let me.
Is there anything that i'm missing or not doing right ??
The error says that "Access is denied" , and something about making sure the
file is not in use.
How do i turn that file off to be able to rename it ??

Thanks
 
G

Guest

I have tried to rename MSOUPLUG.DLL, but it will not let me.
Is there anything that i'm missing or not doing right ??
The error says that "Access is denied" , and something about making sure the
file is not in use.
How do i turn that file off to be able to rename it ??

Thanks
 

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