Outlook Crash

[KeithMeister]

I have a user whose outlook crashes sometimes when they delete an email.
They are using Outlook 2003 SP3 on Windows XP SP2.
I've tried creating a new profile and reinstalling office. Ideas?

 

[DL]

On the assumtion its using a pst data file, run scanpst.exe on the data file
(with outlook closed)
See if it helps

 

[KeithMeister]

The file is an OST file, not a PST.
He's using outlook in cached mode.

 

[Brian Tillman [MVP - Outlook]]

The file is an OST file, not a PST.
He's using outlook in cached mode.

Have him try deleting the OST while Outlook is closed and allowing Outlook
to create a new one. Does anything appear in the Event Log when the crash
happens?

 

[KeithMeister]

I've already tried deleting the OST and creating a new one.
Event viewer doesn't show anything when the crash occurs.
I'm changing it so it's not cached mode anymore.
Will still use an OST though

 

[KeithMeister]

This still has not made any difference. Crashes intermittently. (ie. he
presses the X to delete an email and outlook exits altogether)

 

[Brian Tillman [MVP - Outlook]]

This still has not made any difference. Crashes intermittently. (ie. he
presses the X to delete an email and outlook exits altogether)

Did you try a new mail profile? If that doesn't work, I'd rebuild the
mailbox.