Outlook Connector 12.1

[KarenT_92625]

XP Pro SP3
Outlook 2007
Outlook Connector 12.0.6423.1000
MS OneCare 2.5
Is there any reason to update to Connector 12.1? I'm having problems
with "safe list" emails ending up in Hotmail Junk. When I mark them as "not
junk" they then show up in Outlook as blank (blank sender, blank subject,
blank message).

 

[Roady [MVP]]

Blank messages are a common issue with the Hotmail connector originally
caused by having a virus scanner integrated with Outlook. Uninstall this
integration part of your virus scanner and try again; you'd still be
sufficiently protected by your on-access scanner part of the virus scanner.
For more details see;
http://www.msoutlook.info/question/20

If that doesn't solve the issue, update to the latest BETA of the Outlook
Connector which you can download here;
http://www.microsoft.com/downloads/details.aspx?FamilyID=3d003da0-f684-4f4d-a9c8-8d15b84f60d1

 

[KarenT_92625]

Thanks for the tip. I checked Outlook add-ins and didn't see anything about
virus scanning. OneCare allows me to exclude "files and folders from
monitoring and scans". Is this what I should use? If so, then all .pst and
..ost files?

 

[Roady [MVP]]

Excluding pst and ost-files is indeed always recommended but it will not fix
your issue. Updating to the latest BETA of the Outlook Connector is probably
your quickest fix.

 

[KarenT_92625]

Thanks Roady. I will get the OCBeta and download. Appreciate your detailed
responses.