Outlook Connector (Blank E-mail)

[Vinay]

I have been using Outlook Connector 12.0.6423.1000. I see that in some mail
folders some email messages are blank except for the date when they are
received. The From, To, Subject fields are blank and I do not see anything in
the body of the email. I tried uninstalling Outlook Connector and
reinstalling it, deleting and adding a mail profile form Control
Panel<Mail<Profiles, rebooted windows each time. But all this to no avail.
Any solution or possible work around?

Regards,
-Vinay.

 

[Diane Poremsky [MVP]]

Are they blank online too? Are you scanning mail with a virus scanner?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Vinay]

Hello Diane,

They are not blank online. But yes, I have been using McAfee as the virus
scan program on Outlook. Please let me know of any questions that you might
have to diagnose the issue. Thanks for the quick response, by the way.

Regards,
-Vinay.

Are they blank online too? Are you scanning mail with a virus scanner?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

I have been using Outlook Connector 12.0.6423.1000. I see that in some
mail
folders some email messages are blank except for the date when they are
received. The From, To, Subject fields are blank and I do not see anything
in
the body of the email. I tried uninstalling Outlook Connector and
reinstalling it, deleting and adding a mail profile form Control
Panel<Mail<Profiles, rebooted windows each time. But all this to no avail.
Any solution or possible work around?

Regards,
-Vinay.

 

[Diane Poremsky [MVP]]

disable email scanning - you may need to uninstall mcafee and reinstall
using the custom option and not include email integration.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Hello Diane,

They are not blank online. But yes, I have been using McAfee as the virus
scan program on Outlook. Please let me know of any questions that you
might
have to diagnose the issue. Thanks for the quick response, by the way.

Regards,
-Vinay.

Are they blank online too? Are you scanning mail with a virus scanner?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

I have been using Outlook Connector 12.0.6423.1000. I see that in some
mail
folders some email messages are blank except for the date when they are
received. The From, To, Subject fields are blank and I do not see
anything
in
the body of the email. I tried uninstalling Outlook Connector and
reinstalling it, deleting and adding a mail profile form Control
Panel<Mail<Profiles, rebooted windows each time. But all this to no
avail.
Any solution or possible work around?

Regards,
-Vinay.

 

[Vinay]

Diane,

I tried disabling email scanning by McAfee but still I see those messages as
blank.

Regards,
-Vinay.

disable email scanning - you may need to uninstall mcafee and reinstall
using the custom option and not include email integration.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Hello Diane,

They are not blank online. But yes, I have been using McAfee as the virus
scan program on Outlook. Please let me know of any questions that you
might
have to diagnose the issue. Thanks for the quick response, by the way.

Regards,
-Vinay.

Are they blank online too? Are you scanning mail with a virus scanner?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

I have been using Outlook Connector 12.0.6423.1000. I see that in some
mail
folders some email messages are blank except for the date when they are
received. The From, To, Subject fields are blank and I do not see
anything
in
the body of the email. I tried uninstalling Outlook Connector and
reinstalling it, deleting and adding a mail profile form Control
Panel<Mail<Profiles, rebooted windows each time. But all this to no
avail.
Any solution or possible work around?

Regards,
-Vinay.

 

[Brian Tillman [MVP - Outlook]]

I tried disabling email scanning by McAfee but still I see those messages as
blank.

What do you mean by "tried"? Either you disabled it or you didn't. Which?
Many AV programs require that you completely uninstall the program and then
reinstall them without the mail scanning feature in order to truly disable the
scanning.

 

[Vinay]

I did exactly those things. I uninstalled McAfee, then reinstalled disabling
the email scan option, I also reinstalled Outlook Connector. But still I see
some messages as blank.

 

[Brian Tillman [MVP - Outlook]]

I did exactly those things. I uninstalled McAfee, then reinstalled disabling
the email scan option, I also reinstalled Outlook Connector. But still I see
some messages as blank.

Messages that you've already received probably won't get fixed, only future
messages. When you log into your Hotmail account via a web browser, are the
messages blank there?

 

[Vinay]

Brian,

No, all the messages in Hotmail (via a web browser) are intact, none of them
are blank. I will delete all messages that are already downloaded
(C:\Documents and Settings\Username\Local Settings\Application
Data\Microsoft\Outlook\) and reinstall Outlook Connector, then add the email
account so it might start downloading all messages again.

Outlook Connector used to come up with a message - "There is an error with
Synchronization Configuration, you won't be able to download new messages
until it is repaired." After I click on repair, it used to download all
messages again.

-Vinay.

 

[Brian Tillman [MVP - Outlook]]

No, all the messages in Hotmail (via a web browser) are intact, none of them
are blank. I will delete all messages that are already downloaded
(C:\Documents and Settings\Username\Local Settings\Application
Data\Microsoft\Outlook\) and reinstall Outlook Connector, then add the email
account so it might start downloading all messages again.

First I'd simply delete the account, restart Outlook, and re-add the account
to see if that made a difference.

 

[Vinay]

No, I did not make any difference. I deleted the account, restarted Outlook,
added the account again but still I see those blank messages.

 

[Brian Tillman [MVP - Outlook]]

No, I did not make any difference. I deleted the account, restarted Outlook,
added the account again but still I see those blank messages.

In that case, I, like you, would try uninstalling and reinstalling the
connector. I'd also visit http://windowslivehelp.com/

 

[Vinay]

I did that as well - uninstalled connector and reinstalled it. Still I see
those blank messages. I am trying my luck at Windows Live Help.

 

[smoddelm]

I am having the same issue. I installed Outlook Connector on my laptop back
when the message first came from Microsoft about needing to switch over to it
by September of this year. I had no problems and it has been working fine.
However, I installed Connector on my desktop computer today and many, many of
my e-mails are blank. I think the connector on my laptop was 12.0 and I
installed 12.1 on the desktop today. If you find a solution, could you
please post it here? Thanks.

 

[Vinay]

Yes, I have been using Outlook Connector on my laptop and had no issues with
12.0. When 12.1 was released, I installed it and have been seeing many blank
emails since then. I posted this on Windows Live Help to see if we could find
a solution there.

 

[smoddelm]

I couldn't figure out where on Windows Live Help your message would have been
posted. Can you provide a link so I can follow it there? Thanks.

 

[tanb2000]

I am having the exact same issue. I have also tried killing the process for
my antivirus (Microsoft Security Essentials) and removing and re-adding my
hotmail acct, but when it syncs, it comes back with a bunch of blank messages.

Also, I recently upgraded to Win 7 RC and was wondering if the issue is
because of that. What version OS are you guys on? Around the same time I
also upgraded to the newest version of Outlook Connector and suspect that it
might be because of that since I hadn't seen the issue prior to that.

 

[tanb2000]

FYI - I am running the following version of Connector:

Microsoft® Office Outlook® Connector ( 12.0.6423.1000 )

 

[smoddelm]

Am running Vista 32 Home Premium SP2

I am having the exact same issue. I have also tried killing the process for
my antivirus (Microsoft Security Essentials) and removing and re-adding my
hotmail acct, but when it syncs, it comes back with a bunch of blank messages.

Also, I recently upgraded to Win 7 RC and was wondering if the issue is
because of that. What version OS are you guys on? Around the same time I
also upgraded to the newest version of Outlook Connector and suspect that it
might be because of that since I hadn't seen the issue prior to that.

 

[smoddelm]

I am running AVF Free 8.5, same as on my laptop where I have used the
Connector for over a month with no blank e-mail issue, including no problem
with the initial download of all my e-mails. However, for the sake of
following advice given here I disabled the e-mail scanning function, removed
the Connector, removed the account, reinstalled the Connector, downloaded the
account again, and got the same problem. So I did the same uninstall
routine, installed the version of the Connector I was using on my laptop
(12.0 something), and re-ran it all. Still got blank e-mails. They appear
to be the same blanks every time (and they are definitely not blank when I
view them online or in Outlook on my laptop).

One interesting thing -- everything works fine for the first 20 to 30
minutes or so of the dowload. The blanks come toward the end (which is not
to say they are the most recent e-mails -- the download order is a little
more random than that).

Are they blank online too? Are you scanning mail with a virus scanner?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

I have been using Outlook Connector 12.0.6423.1000. I see that in some
mail
folders some email messages are blank except for the date when they are
received. The From, To, Subject fields are blank and I do not see anything
in
the body of the email. I tried uninstalling Outlook Connector and
reinstalling it, deleting and adding a mail profile form Control
Panel<Mail<Profiles, rebooted windows each time. But all this to no avail.
Any solution or possible work around?

Regards,
-Vinay.