Outlook 2007 stopped working

G

garcin lazare

Hi,

After the last Windows update (Vista Home Premium), msvcr80.dll could not be
found. After I copied it from the install CD to Office12, Outlook cannot
start, and generates the following event, which charges ntdll.dll:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2007-06-15T12:37:49.000Z" />

<EventRecordID>14078</EventRecordID>

<Channel>Application</Channel>

<Computer>Laptop</Computer>

<Security />

</System>

- <EventData>

<Data>OUTLOOK.EXE</Data>

<Data>12.0.6014.5000</Data>

<Data>46031a52</Data>

<Data>ntdll.dll</Data>

<Data>6.0.6000.16386</Data>

<Data>4549bdc9</Data>

<Data>80000003</Data>

<Data>00042ea8</Data>

<Data>1188</Data>

<Data>01c7af49fba9fe02</Data>

</EventData>

</Event>

Office diagnostics find no problem, and Repair stalls because Machine Debug
Mgr cannot be stopped, while it is already not active.



Thanks for any help.
 
M

Milly Staples [MVP - Outlook]

Do you have any Symantec (Norton) products installed? If yes, look on their support forums for assistance.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, garcin lazare asked:

| Hi,
|
| After the last Windows update (Vista Home Premium), msvcr80.dll could
| not be found. After I copied it from the install CD to Office12,
| Outlook cannot start, and generates the following event, which
| charges ntdll.dll:
|
| - <Event
| xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
|
| - <System>
|
| <Provider Name="Application Error" />
|
| <EventID Qualifiers="0">1000</EventID>
|
| <Level>2</Level>
|
| <Task>100</Task>
|
| <Keywords>0x80000000000000</Keywords>
|
| <TimeCreated SystemTime="2007-06-15T12:37:49.000Z" />
|
| <EventRecordID>14078</EventRecordID>
|
| <Channel>Application</Channel>
|
| <Computer>Laptop</Computer>
|
| <Security />
|
| </System>
|
| - <EventData>
|
| <Data>OUTLOOK.EXE</Data>
|
| <Data>12.0.6014.5000</Data>
|
| <Data>46031a52</Data>
|
| <Data>ntdll.dll</Data>
|
| <Data>6.0.6000.16386</Data>
|
| <Data>4549bdc9</Data>
|
| <Data>80000003</Data>
|
| <Data>00042ea8</Data>
|
| <Data>1188</Data>
|
| <Data>01c7af49fba9fe02</Data>
|
| </EventData>
|
| </Event>
|
| Office diagnostics find no problem, and Repair stalls because Machine
| Debug Mgr cannot be stopped, while it is already not active.
|
|
|
| Thanks for any help.
 
R

Ron Boetger

I had a similar problem BUT my Outlook 2007 hung up at the splash
screen. I spent the whole day with ms support and still could not get
Outlook to start!
 
M

Milly Staples [MVP - Outlook]

http://service1.symantec.com/SUPPOR...5711500100c4f?OpenDocument&seg=hm&lg=en&ct=us

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron Boetger asked:

| I had a similar problem BUT my Outlook 2007 hung up at the splash
| screen. I spent the whole day with ms support and still could not get
| Outlook to start!
|
|
|
|
| On Fri, 15 Jun 2007 15:21:17 +0200, "garcin lazare"
|
|| Hi,
||
|| After the last Windows update (Vista Home Premium), msvcr80.dll
|| could not be found. After I copied it from the install CD to
|| Office12, Outlook cannot start, and generates the following event,
|| which charges ntdll.dll:
||
|| - <Event
|| xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
||
|| - <System>
||
|| <Provider Name="Application Error" />
||
|| <EventID Qualifiers="0">1000</EventID>
||
|| <Level>2</Level>
||
|| <Task>100</Task>
||
|| <Keywords>0x80000000000000</Keywords>
||
|| <TimeCreated SystemTime="2007-06-15T12:37:49.000Z" />
||
|| <EventRecordID>14078</EventRecordID>
||
|| <Channel>Application</Channel>
||
|| <Computer>Laptop</Computer>
||
|| <Security />
||
|| </System>
||
|| - <EventData>
||
|| <Data>OUTLOOK.EXE</Data>
||
|| <Data>12.0.6014.5000</Data>
||
|| <Data>46031a52</Data>
||
|| <Data>ntdll.dll</Data>
||
|| <Data>6.0.6000.16386</Data>
||
|| <Data>4549bdc9</Data>
||
|| <Data>80000003</Data>
||
|| <Data>00042ea8</Data>
||
|| <Data>1188</Data>
||
|| <Data>01c7af49fba9fe02</Data>
||
|| </EventData>
||
|| </Event>
||
|| Office diagnostics find no problem, and Repair stalls because
|| Machine Debug Mgr cannot be stopped, while it is already not active.
||
||
||
|| Thanks for any help.
 
G

garcin lazare

Milly said:
Do you have any Symantec (Norton) products installed? If yes, look
on their support forums for assistance.

--
Click to expand...

Thanks Milly, but this does not apply to me. Any other idea?
 
G

garcin lazare

Diane said:
How about Windows Defender?

You can try reinstalling Net Framework v2.
Click to expand...

Thanks Diane,

I'm running Vista Home Premium, Net Framework v3 is built in.

Windows Defender is running in the background. How can it relate to my
problem ?
 
D

Diane Poremsky

Well... according to a google search for msvcr80.dll, the error also happens
if Defender is installed and uninstalling Defender fixes it. If it works,
try the Defender forums and see if the experts their have a fix.










garcin lazare said:
Diane said:
How about Windows Defender?

You can try reinstalling Net Framework v2.


garcin lazare said:
Milly Staples [MVP - Outlook] wrote:
Do you have any Symantec (Norton) products installed? If yes, look
on their support forums for assistance.
Click to expand...
Click to expand...

Thanks Diane,

I'm running Vista Home Premium, Net Framework v3 is built in.

Windows Defender is running in the background. How can it relate to my
problem ?
Click to expand...
 

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