Windows Exp Stops Responding (Vista)

[Guest]

I get the following event log error when I shut down any Windows Explorer
application on a Toshiba laptop with pre-installed Vista Home 64-bit edition:

Log Name: Application
Source: Application Error
Date: 06/11/2007 12:13:26 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Wes-PC
Description:
Faulting application Explorer.EXE, version 6.0.6000.16549, time stamp
0x46d230c5, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
0x4549bdc9, exception code 0xc0000005, fault offset 0x00069ec7, process id
0x122c, application start time 0x01c82033ae0e55f8.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-11-06T05:13:26.000Z" />
<EventRecordID>13825</EventRecordID>
<Channel>Application</Channel>
<Computer>Wes-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.6000.16549</Data>
<Data>46d230c5</Data>
<Data>ntdll.dll</Data>
<Data>6.0.6000.16386</Data>
<Data>4549bdc9</Data>
<Data>c0000005</Data>
<Data>00069ec7</Data>
<Data>122c</Data>
<Data>01c82033ae0e55f8</Data>
</EventData>
</Event>

What can be done to fix it?

 

[Spirit]

Why on earth would you have a laptop with 64bit Vista HOME installed? Are
you sure?

 

[zachd [MSFT]]

Is TwcToolbarIe7.dll (the weather channel toolbar) installed on this system?
If that's not it - are ctbr.dll , nscb0.dll , nsff93f.dll , or nssda7e.dll
on the system?

One of those *should* be on the system and causing your problems.