Outlook has stopped working

[Guest]

I am running Vista home premium and Outlook 2007. After about 10 minutes
My Outlook will hang and gray out and say Outlook has stopped working. It
apprears it may be looking for some file or there is a software conflict but
I dont know
what it is. I have uninstalled and reinstalled and run Repair a few time
but no solution.
I get this---- (can find no event 29 on any MS support site)

Log Name: Application
Source: Outlook
Date: 7/11/2007 1:11:22 PM
Event ID: 29
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Jim-PC
Description:
The store C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst is being
re-pushed to the indexer for the following reason: MAPI Start Page deleted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="16384">29</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-07-11T17:11:22.000Z" />
<EventRecordID>33835</EventRecordID>
<Channel>Application</Channel>
<Computer>Jim-PC</Computer>
<Security />
</System>
<EventData>
<Data>C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlook.pst</Data>
<Data>MAPI Start Page deleted</Data>
</EventData>
</Event>

Any ideas would be welcome.
Jim

 

[Diane Poremsky]

what type of email account do you use and do you have any add-ins installed?

 

[Guest]

I have found event ID 29 easily enough but not related to Outlook. Have you
ensured that you have no viruses or spyware?

 

[Guest]

I am using a POP/SMTP account. I have gone into Trust center and disabled
all add ins.

 

[Guest]

Well I dont think I have any viruses or spyware. I am running the new Zone
alarm for Vista and it is quite aggressive.

 

[Peter Foldes]

Do not be fooled ZA will not stop viruses as it will not stop all malware\spyware either. No single security program will ever find all virus\malware\Spyware out there.. You need to run multiple Anti Virus checks along with Malware and Spyware there is many that are online and work..

 

[Guest]

Since there is not yet a standard set for spyware detection as there is for
viruses, I would recommend that you use the Trend Micro online virus scan in
addition to the antivirus you're already using. I would also recommend that
you download and install two antispyware apps and run them since I've seen
them pick up viruses that antispyware doesn't. Just to make sure.

 

[Guest]

What makes you think this is a virus problem?
However I have run 2 different Virus scans, both in the deep mode. I also
have two spyware programs and have run those. Nothing comes up. BTW I ran a
deep scan for
Viruses while in the 'safe mode'. Still nothing showed up.
Do you really think this is a virus problem?

Jim

 

[Guest]

It's the MAPI start page deleted message that leads me to think the problem
is potentially a virus though that's not necessarily so. I've never seen
Event 29 for Outlook.exe.
Have you tried recreating your Outlook profile to see if the issue is
profile-based or PST-based?

 

[Guest]

No I have not. Please tell me what it is and how to do it, and I will give
it a try.
thanks
Jim

 

[Guest]

Try this and let me know what happens:

http://www.howto-outlook.com/faq/newprofile.htm

 

[Guest]

Thanks I tried this and thought it may have solved the problem because it
seemed stable for once. However today when I went to reply to a message it
grayed out and said' MS outlook has stopped working'.
But it does seem to be a bit better.

 

[Guest]

Have you tried a repair of your PST? Not a repair from the Help menu which
repairs Outlook but a repair of your data file.

 

[Guest]

Sorry I dont know what a PST is or how to repair.
I am about to give up on Outlook 2007 and go back to Thunderbird. It runs
fine.
I just hate being out $100 for software that is not stable.

 

[Guest]

Outlook runs well for millions of people and businesses. It's normally quite
stable.
Depending on how you get your mail (you'll have to advise if you're using a
POP3 or Exchange account, Exchange is normally used in a business
environment), you may or may not be using a PST file.
An Outlook PST file for a home user is the default data file where
transactions occur. It's the destination for incoming mail. It can corrupt
but there is a repair tool for it and all you have to do is a file search for
scanpst.exe.
An Outlook PST for an Exchange user is not the default data file but a
storage file to help offset the mailbox size limits usually imposed in most
businesses. It has the potential to corrupt and the repair is the same.
Make sure you unhide all hidden folders and files (use Windows Explorer to
do that). Close Outlook. Search for scanpst.exe using your file/folder search
function. When you locate it, double-click it and follow all the instructions
including locating your PST file and scanning it. If any errors are found
they should be repaired. Run scanpst.exe until no errors are found. Open
Outlook to see if this has helped.

 

[Guest]

Ok if found the scanpst.exe and when I double click it asks 'enter the name
of the file you want to scan'.
What file do I want to scan and where would it be.?

 

[Gordon]

Ok if found the scanpst.exe and when I double click it asks 'enter the
name
of the file you want to scan'.
What file do I want to scan and where would it be.?

the default file is called Outlook.pst and it's default location is:
C:\Documents and Settings\{your account name}\Local Settings\Application
Data\Microsoft\Outlook\

 

[Gordon]

Ok if found the scanpst.exe and when I double click it asks 'enter the
name
of the file you want to scan'.
What file do I want to scan and where would it be.?

the default file is called Outlook.pst and it's default location is:
C:\Documents and Settings\{your account name}\Local Settings\Application
Data\Microsoft\Outlook\

 

[Guest]

You should be able to browse to it if you're actually using one. Did you
locate your PST file so you know where it is? It's probably called
outlook.pst but not necessarily, if it has been renamed at any point.

It's usually located either:

C:\Documents and Settings\yourusername\Application Data\Microsoft\Outlook

or

C:\Documents and Settings\yourusername\Local Settings\Application
Data\Microsoft\Outlook

Is it not your archive.pst.

 

[Guest]

I have a POP3 account (home use).
I did find scanpst.exe but when I ran a scan of my hard drive I could not
find any pst files (ran *.*.pst and *.*pst as well as outlook*.*pst). It
apprears I have no PST file.