Outlook 2003 custom form not viewable by receiver

[DebbieA]

I have an Outlook 2003 customer form that I created. I have sent it to others
in my organization and they have saved it in their Personal Forms Library.
They published the form and the check box is not checked. The form worked in
October. I made some minor wording changes and resent the form to everyone
and they went through the same process to save to their Personal Library,
publish and uncheck the box. Now the form is not working. When the user sends
it, the receiver is getting only a blank screen. I'm not sure what has
happened and not everyone is having problems.

Can someone help me?

 

[Sue Mosher [MVP]]

My guess is that someone didn't follow your very nice instructions. If the
recipient uses the Help | About This Form command (and you've incremented
the version number of the form for each new version), you can find out what
version they have and proceed from there.

 

[DebbieA]

They have the correct version of the form. During my initial help, I reloaded
it myself and it still didn't work. Do you have any other suggestions?

 

[Sue Mosher [MVP]]

What does the recipient actually get? If the received message doesn't have a
MessageClass property value of IPM.Note.YourFormName, then you should
suspect that something is one-offing the form.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[DebbieA]

The receiver is only getting a blank e-mail. The form is not there. How do I
find out what the Message Class property value is for a received message? I'm
not sure I know where that is or how it could be one-offing.

 

[Sue Mosher [MVP]]

You can see the value of the MessageClass property by adding the Message
Class field to the current view, writing a little VBA macro, or using the
Outlook Spy tool.

 

[DebbieA]

I'm having this same issue again. I've checked the MessageClass property and
it is correct but the receiver is seeing only a blank e-mail. i'm not sure
where else to go with this. Other employees are using the form with no
issues, there is just one person having this problem. Can you help?

 

[Sue Mosher [MVP]]

If the recipient is seeing the correct value for the MessageClass property,
maybe they published the form to their Personal Forms library with the wrong
message class name. You might also have users clear their forms cache.

Also, make sure when you update a form that you increment the version number
on the (Properties) page in design mode.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[DebbieA]

How do they clear their forms cache?

If the recipient is seeing the correct value for the MessageClass property,
maybe they published the form to their Personal Forms library with the wrong
message class name. You might also have users clear their forms cache.

Also, make sure when you update a form that you increment the version number
on the (Properties) page in design mode.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54





.

 

[Sue Mosher [MVP]]

See http://support.microsoft.com/kb/839804

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[DebbieA]

Do I clear the cache of the receiver or the sender?

Also, I just was working with a user and they sent the form to me and I was
able to view it but then sent it to someone else and that person just
received a blank screen.

 

[Sue Mosher [MVP]]

The recipient.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54