Outlook 2003 crashes

[Steve]

Hello Everyone,

I have a user that runs Outlook 2003 and it sporatically
crashes when he tries to send a message. This is the error
signature that is being reported:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: mso.dll ModVer: 11.0.5703.0 ModStamp:3f5cbb12
fDebug: 0 Offset: 00036c30.

All updates for Office 2003 have been installed and
Windows XP as well. He installed Snag-It software right
around the time this started, but we unistalled that and
it still crashes. Any suggestions?

Thanks,

Steve

 

[Roady [MVP]]

Rename outcmd.dat to outcmd.old.

If this doesn't work post the error that is logged to the Event Viewer

--
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[Keith]

I am also having the exact same problem. Started last
week, and has progressively gotten worse.


I could not find the file "outcmd.dat" on the system. I
made sure that explorer was showing all files, including
system and hidden. Any Idea?

Here is what is in the Event-Viewer
#####
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 3/9/2004
Time: 2:46:28 PM
User: N/A
Computer: User-360
Description:
Faulting application outlook.exe, version 11.0.5510.0,
stamp 3f1380f0, faulting module outllib.dll, version
11.0.5608.0, stamp 3f35d24e, debug? 0, fault address
0x0069293a.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 35 00 35 00 0...5.5.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 33 00 66 00 31 00 .3.f.1.
0060: 33 00 38 00 30 00 66 00 3.8.0.f.
0068: 30 00 20 00 69 00 6e 00 0. .i.n.
0070: 20 00 6f 00 75 00 74 00 .o.u.t.
0078: 6c 00 6c 00 69 00 62 00 l.l.i.b.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 31 00 31 00 2e 00 .1.1...
0090: 30 00 2e 00 35 00 36 00 0...5.6.
0098: 30 00 38 00 2e 00 30 00 0.8...0.
00a0: 20 00 33 00 66 00 33 00 .3.f.3.
00a8: 35 00 64 00 32 00 34 00 5.d.2.4.
00b0: 65 00 20 00 66 00 44 00 e. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 36 00 .0.0.6.
00e0: 39 00 32 00 39 00 33 00 9.2.9.3.
00e8: 61 00 0d 00 0a 00 a.....

#####
System
Dell Precision 360
Win XP Prof SP1
Office 2K3 Basic 11.5608.5703
Both "up to date" according to the online wizard.
#####

 

[Steve]

Hi all,

I found the fix for this problem. It had to do with the
Snag-It add in for Outlook. It has to be disabled for the
problem to go away. I couldn't find any documentation from
Techsmith (Snag-It) or Microsoft regarding this. I will
send it to both of them and hopefully some documentations
will be written.

Thanks,

Steve

 

[Roady [MVP]]

Hi Keith,

You are not talking about the final version of Outlook 2003 here. Please
upgrade to the final released version.

By default outcmd.dat is located here;
C:\Documents and Settings\%username%\APPLICATION DATA\Microsoft\Outlook

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Create your own fully customized Toolbar
-Creating a Classic View in Outlook 2003
Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)
-----

 

[Roady [MVP]]

Good to find you find the cause. Make sure the add-in is compatible with
Outlook 2003.

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Create your own fully customized Toolbar
-Creating a Classic View in Outlook 2003
Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)

 

[Steve]

Snag-It has a patch for this, but it is not listed on
their site regarding the Outlook issue. Go figure.