Outlook 2003 can't creat file

[Domenic]

Hi, I'm having an outlook 2003 problem that is driving me
nuts. Our users recieve emails with an attachment called
form1.doc. After a while they are are not able to open
attachments with this name, they get an error stating
that outlook can't create the file If the sender renames
the attachment then the recipient can open it. I'm
wondering if someone knows if there is some sort of cache
or limitations that can be cleared. The only way that I
have been able to resolve this is to reimage the
computer. Any help or ideas would be greatly appreciated.

thanks

Domenic

 

[Brian Tillman]

Hi, I'm having an outlook 2003 problem that is driving me
nuts. Our users recieve emails with an attachment called
form1.doc. After a while they are are not able to open
attachments with this name, they get an error stating
that outlook can't create the file If the sender renames
the attachment then the recipient can open it. I'm
wondering if someone knows if there is some sort of cache
or limitations that can be cleared.

First, try clearing your Temporary Internet Files cache in IE. If that
doesn't work, open a command line prompt window and enter:

cd %USERPROFILE%\Local Settings\Temporary Internet Files
dir /a

Look for a folder that starts with OLK. Let's say it's OLK41A. Enter the
following command:

rmdir /q /s OLK41A

You should be able to open the attachments now. Close the command line
prompt window.