Outlook 2003 sending attached PDF problem


J

Jasper

I have a problem with one computer as of today.
It can no longer send a email with a PDF attached ether by (right click)
send to - email recipient or
out of Adobe reader. You click send an nothing happens, no errors and you
can save the email or
you can exit out of the window.

If I open a new email and attach the file by the paperclip icon it works
fine.

I have run a repair on outlook and reinstalled adobe reader.

Thanks for any help on this.
 
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V

VanguardLH

Jasper said:
I have a problem with one computer as of today. It can no longer send
a email with a PDF attached ether by (right click) send to - email
recipient or out of Adobe reader. You click send an nothing happens,
no errors and you can save the email or you can exit out of the
window.

If I open a new email and attach the file by the paperclip icon it
works fine.

I have run a repair on outlook and reinstalled adobe reader.

In Internet Options, Programs tab, what program is configured as the
default e-mail client?

If you create a shortcut on your desktop where its command is "mailto:"
(sans quotes), what e-mail client loads?
 
J

Jasper

"VanguardLH" wrote in message
In Internet Options, Programs tab, what program is configured as the
default e-mail client?
If you create a shortcut on your desktop where its command is "mailto:"
(sans quotes), what e-mail client loads?

Ok in both cases Outlook 2003 is the default.
 
V

VanguardLH

Jasper said:
"VanguardLH" wrote in message




Ok in both cases Outlook 2003 is the default.

Was Outlook *running* (loaded) at the time you tried to send a file (as
attachment) but did so outside of Outlook? That is, when you
right-clicked on a file (in Windows Explorer) and tried to send it via
e-mail or when you were in Adobe Reader and tried to use its menues to
send that document via e-mail, was Outlook already running?

If Outlook was not running, was there something sitting in your Outbox
folder when you next loaded Outlook?

Do you have Outlook configured to send immediately AND at polled
intervals or do you have it configured to send on-demand (i.e., when you
hit the F9 key or use the menues to start a mail poll)?

I remember folks that would start composing an e-mail, like they clicked
on a mailto: hyperlink, and would see the new-mail compose window and
click Send thinking that Outlook would immediately send their e-mail.
Outlook was not loaded so there was nothing of it to do the sending.
When the new-mail compose window shows up, only a part of Outlook loads
that is sufficient to present the new-mail compose window. When you
click Send, Outlook puts the new item in the Outbox but then Outlook
*closes*. It wasn't loaded before so it doesn't stay loaded after.
That means Outlook isn't there to do the sending. Not until the next
time you load Outlook will it do the send operation - but then only if
it is configured to do automatic sending. That means the option to send
immediately must be enabled along or the scheduling option to do
periodic mail polls is enabled.
 
J

Jasper

"VanguardLH" wrote in message
Jasper said:
Ok in both cases Outlook 2003 is the default.
Was Outlook *running* (loaded) at the time you tried to send a file (as
attachment) but did so outside of Outlook? That is, when you
right-clicked on a file (in Windows Explorer) and tried to send it via
e-mail or when you were in Adobe Reader and tried to use its menues to
send that document via e-mail, was Outlook already running?
If Outlook was not running, was there something sitting in your Outbox
folder when you next loaded Outlook?
Do you have Outlook configured to send immediately AND at polled
intervals or do you have it configured to send on-demand (i.e., when you
hit the F9 key or use the menues to start a mail poll)?
I remember folks that would start composing an e-mail, like they clicked
on a mailto: hyperlink, and would see the new-mail compose window and
click Send thinking that Outlook would immediately send their e-mail.
Outlook was not loaded so there was nothing of it to do the sending.
When the new-mail compose window shows up, only a part of Outlook loads
that is sufficient to present the new-mail compose window. When you
click Send, Outlook puts the new item in the Outbox but then Outlook
*closes*. It wasn't loaded before so it doesn't stay loaded after.
That means Outlook isn't there to do the sending. Not until the next
time you load Outlook will it do the send operation - but then only if
it is configured to do automatic sending. That means the option to send
immediately must be enabled along or the scheduling option to do
periodic mail polls is enabled.

Outlook is running and the outbox is empty. Outlook is set to send/receive
mail every 10 min.

We look up the PDF in our business system (web app runs in IE) Open the file
and Adobe reader comes up. Open up to send the PDF and the Outlook window
opens up with the PDF attached to the email. Put in the recipient, subject,
signature.
Press the send button and nothing happens, you can click the send button all
day.

Same thing if you right click and use the send to command. But it will work
from
inside Outlook using New, attach file, send button. So I do not think that
Adobe is
the problem here as I updated it to 11 from 10 and still have the issue.
 
V

VanguardLH

Jasper said:
...







Outlook is running and the outbox is empty. Outlook is set to send/receive
mail every 10 min.

We look up the PDF in our business system (web app runs in IE) Open the file
and Adobe reader comes up. Open up to send the PDF and the Outlook window
opens up with the PDF attached to the email. Put in the recipient, subject,
signature.
Press the send button and nothing happens, you can click the send button all
day.

Same thing if you right click and use the send to command. But it will work
from
inside Outlook using New, attach file, send button. So I do not think that
Adobe is
the problem here as I updated it to 11 from 10 and still have the issue.

There are 2 places to check for configuration of the default e-mail
client. The typical place to look is under Internet Options -> Programs
to see which program is selected as the default e-mail client. Although
your program may currently be shown as the default e-mail client, that
may not be the case. You may have to "step" on that value to make sure
what is shown is what gets used. Switch to a different e-mail client,
like Outlook Express, and OK out of the dialog to close it. Reenter and
now select your preferred e-mail client and OK your way out again.
Basically you're ensuring the value shown is the one that gets used out
of the registry by switching away and then switching back to that
selection. You force a change in state to ensure a predictable result.

For users of Windows XP using the cuddly "Fisher-Price" Welcome Screen
user interface (so named due to the use of the bobblehead icons), there
is another place to configure the default e-mail client which sometimes
is not in sync with the setting shown in Internet Options -> Programs.
If you're using the cuddly UI, right-click on the Start Menu button and
select Properties and go to the Start Menu tab. For the cuddly UI, the
"Start menu" option should already be selected (the other one is for the
Classic Menu). Click the Customize button to the right of the "Start
menu" selected option. Under the General tab, you will see selections
for Internet (web browser) and E-mail. Make sure those entries match
what you selected under Internet Options -> Programs.

You could also see if running "outlook.exe /checkclient" gets Outlook
selected as the default e-mail client.

While I've yet to use it, I've seen others recommend running
fixmapi.exe. Maybe it will help if the problem is with incorrect
linkage in the registry for MAPI or the mapi32.dll is screwed up.
 
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J

Jasper

There are 2 places to check for configuration of the default e-mail
client. The typical place to look is under Internet Options -> Programs
to see which program is selected as the default e-mail client. Although
your program may currently be shown as the default e-mail client, that
may not be the case. You may have to "step" on that value to make sure
what is shown is what gets used. Switch to a different e-mail client,
like Outlook Express, and OK out of the dialog to close it. Reenter and
now select your preferred e-mail client and OK your way out again.
Basically you're ensuring the value shown is the one that gets used out
of the registry by switching away and then switching back to that
selection. You force a change in state to ensure a predictable result.

For users of Windows XP using the cuddly "Fisher-Price" Welcome Screen
user interface (so named due to the use of the bobblehead icons), there
is another place to configure the default e-mail client which sometimes
is not in sync with the setting shown in Internet Options -> Programs.
If you're using the cuddly UI, right-click on the Start Menu button and
select Properties and go to the Start Menu tab. For the cuddly UI, the
"Start menu" option should already be selected (the other one is for the
Classic Menu). Click the Customize button to the right of the "Start
menu" selected option. Under the General tab, you will see selections
for Internet (web browser) and E-mail. Make sure those entries match
what you selected under Internet Options -> Programs.

You could also see if running "outlook.exe /checkclient" gets Outlook
selected as the default e-mail client.

While I've yet to use it, I've seen others recommend running
fixmapi.exe. Maybe it will help if the problem is with incorrect
linkage in the registry for MAPI or the mapi32.dll is screwed up.
Thanks for the help. fixmapi cured the problem.
 
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